Charged to return a Prime Order.

GetHuman-lccath's Refund an Order issue with Amazon from April 2020

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Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-lccath's own words
I would like to speak to someone. I don't have a smart phone. I don't want to be charged to return this item! ... ORDER * ***-*******-******* PLACED*March **, ****. I ordered a Powder Blue Maxi Skirt. I received a Dusty Blue (a color they have deleted from their chart) Skirt. I don.t want it. But when I ask to send it back they want to charge me $*.** to return it. I should not be charged anything!
When I ordered this skirt I told them "If they don't have Powder Blue - I don't want it"
I want to return this skirt and I don't want to be charged to do so!
I have been a Prime customer for * yrs. I spend lots of $$$ every month. I have had a stroke and don't get out much. I am ** years old and use Prime almost every day. I don't hane an iPhone or an Android Phone. SO I guess you CAN'T call me
I have tried calling you. I think this whole process stinks! I can call any other business! As BIG as Amazon is * I would think they could figure this out.
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Amazon

Refund an Order issue
Reported by GetHuman-lccath
Apr 7th, 2020 - 7 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 53257 others
0 customers following this

Timeline

GetHuman-lccath started working on this issue
Apr 7th 9:45pm
GetHuman-lccath indicated the issue is not fixed yet.
Apr 7th 9:51pm
GetHuman-lccath indicated the issue is not fixed yet.
Apr 7th 9:52pm
GetHuman-lccath indicated the issue is not fixed yet.
Apr 11th 12:27am

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