Amazon Customer Service Issues

My account got suspended yesterday. I was browsing Amazon when I received an email claiming my account was suspended due to excessive activity. The email contained a link asking for my user information to reactivate the account. After entering my Amazon password, I noticed it requested more sensitive information like my name, address, and Visa number, making me realize it was a scam. The URL also indicated it was unsafe. I immediately closed the website, marked it as a scam, and disabled my Visa account. Despite attempting to reset my Amazon password, I couldn't do it. I need help to reset my password and regain access to my account. Kevin G. [redacted] [redacted] Manitou Lane White Bear Lake, MN [redacted]

I recently placed orders with Amazon Fresh and Whole Foods for delivery, but I did not authorize any tips for the delivery drivers. However, $5 and $7 tips were added to each order without my consent through my Amazon Prime account. I have raised a dispute with my bank regarding these charges, though they are currently only reimbursing the grocery amounts. Following the dispute, Amazon has locked me out of my account until I repay the disputed amount. I have tried contacting Amazon Fresh via email to address this issue, but I have not yet received a response. Unfortunately, I am unable to speak to anyone regarding this problem as I am locked out of my Amazon account. Recently, my debit card was compromised, leading to its cancellation, which I suspect may be related to these unauthorized charges. I seek assistance in resolving this matter as I am currently unable to access my account without authorizing the disputed tips.

I purchased a pair of kitchen chairs from International Concepts to match my table. Upon receiving them, I found they were a perfect match. However, when I attempted to buy the other two chairs to complete the set, the price had suddenly increased by 80%, nearly doubling the cost. This feels unfair as I only bought two initially to avoid the hassle of returning four. I contemplated the inconvenience of returning multiple items and opted to buy in smaller quantities. It's frustrating to consider having to purchase full sets to avoid price spikes when ordering additional pieces. I may have to explore shopping at other retailers such as Wayfair, Walmart, Overstock, etc., as these issues do not arise with them.

I have a billing concern about a Synchrony Bank card. The representative signed me up for Amazon Prime without my knowledge, leading to a bill of $[redacted].50 for a $28.11 purchase. After contacting the bank, I was told I should receive a credit of $[redacted].88. Feeling confused and frustrated by the lack of explanation, I canceled my membership. My name is Mary Ann Force, and I hope to resolve this refund issue promptly. Thank you for your attention to this matter.

Order #[redacted]-[redacted] Total: $96.20 Order Date: 3/7/20 I purchased hand sanitizer from your site. The seller, Flyalone Big Promotions, failed to send the item despite numerous emails to the company. This company is fraudulent, and I have reported them to the Department of Justice. Amazon is cooperating with the DOJ. When I made the purchase, your site did not disclose that the company was located in China, leading to potential delays in delivery. I am seeking a refund as it's evident from the feedback that many customers are not receiving their products. I trust Amazon to vet the companies they work with and keep them in check. I had mentioned this issue before in chat, but it was not addressed effectively. I am a loyal customer and seek your assistance with this refund. The company's behavior is unethical and deceitful. I have also raised a dispute with my credit card company. I await your response. Thank you for addressing this matter promptly. Sincerely, Allen Stahl

I received a sticky nipple bra that was significantly damaged upon delivery. After contacting Amazon, they sent a replacement but advised against returning the damaged item. However, I am now being informed that if the damaged product is not returned by mid-April, my credit card will be charged again. Unfortunately, I had already disposed of the damaged product. I have photos showing the condition of the item when it arrived, with glue all over and even hair stuck to it. Please review the notes on my account regarding this issue. Kindly contact me at [redacted]. I kindly request not to have my card charged again.

I recently received the following message. I did not order a pillow but have ordered two weighted blankets, with one scheduled for delivery to my granddaughter in New York tomorrow. Is this message possibly a scam? Greetings, My name is Melissa Meadow from the ROYAL THERAPY brand, a seller on Amazon. I wanted to extend my gratitude for your recent purchase! Your order has been shipped and is expected to arrive on 04/02/[redacted]. Please find below specific care instructions for your newly purchased ROYAL THERAPY Memory Foam Pillow. Activation and Usage Instructions: 1. Unwrap the pillow and remove the packaging. 2. Shake the shredded memory foam inside the pillow and break up any clumps you detect. 3. Please note that new foam may have a slight smell, which is normal and should dissipate quickly. 4. Our shredded memory foam pillows may feel firmer than traditional pillows, but they provide excellent head and neck support for a restful night's sleep. 5. Ensure your neck is fully supported by the pillow while using it. Adjusting the Original Bamboo Pillow: - The Adjustable Original Bamboo Pillow has a zipper for adjusting the amount of shredded memory foam. - Unzip the pillow's edge to access the foam and adjust the firmness to your preference. Feel free to contact us by replying to this email with any questions or concerns. Best regards, Melissa M. from ROYAL THERAPY brand Is this message helpful? Yes No Report suspicious activity Amazon Facebook Twitter Pinterest Instagram If you wish to unsubscribe from unsolicited messages from sellers on Amazon, please click here. Copyright [redacted] Amazon, Inc, or its affiliates. All rights reserved. Amazon.com, [redacted] Terry Avenue North, Seattle, WA 98[redacted] Please be advised that Amazon retains buyer-seller messages for two years for trust and safety purposes. We want you to shop with confidence on Amazon.com. Learn more about Safe Online Shopping and our buying guarantee.

I mistakenly bought a screen replacement for the wrong iPhone model after adding a $77 gift card to my account. After canceling that order and purchasing a $[redacted] gift card to cover the cost of my iPhone XS Max, I updated my address and placed the order. However, I encountered login issues and found out my orders were canceled. Upon verifying my information, my account got locked. I need access to my funds urgently due to the current situation with the coronavirus.

I placed an order for the video game "Super Smash Bros. Ultimate" for Nintendo Switch today. My order number is [redacted]-[redacted]. During the ordering process, I didn't see an option to choose a different shipping address from the billing one. I'm concerned that the game might be sent to a previous alternate address I used. I want it to be shipped to my daughter's address, Amanda R., [redacted] Lori Lynn Ln., Whitmore Lake, MI, [redacted]. Can you assist me in redirecting the shipment there? I tried following the instructions in the help section to cancel the order without success. I need your help with this, please.

Subject: Urgent Account Access Issue To Whom It May Concern, I am writing to address the abrupt shutdown of my account, [redacted], without any prior notification or explanation. There is a substantial balance of gift cards linked to this account, and I urgently require access to these funds. I am aware that state regulations prevent gift cards from expiring, and I am seeking guidance on the necessary steps to restore access to my funds promptly. The billing address associated with my most recent order is [redacted] N 79th Dr, and the recipient is identified as Justin Udvardi. I have previously requested the transfer of a $[redacted] gift card balance from my alternate Amazon account, [redacted], to offset a chargeback issue. Despite numerous attempts since December 27, [redacted], to resolve this matter, my account remains locked. Although I have been informed that the chargeback matter was settled with the bank, my account remains inaccessible. I have cooperated with multiple account specialists and customer service representatives, providing all requested information to no avail. Additionally, I am seeking immediate reinstatement of my other account containing a $[redacted] gift card balance following resolution of the current issue. I am eager for a swift resolution and kindly request prompt action to unlock my account. Should this matter remain unresolved within 24 hours, I may seek further assistance. I can be contacted at [redacted] or [redacted]. Thank you for your attention to this urgent matter. Warm regards, Justin Udvardi

I never received the delivery and the refund has been issued already. Amazon Return Reminder Hello theresa, This is a reminder to return the item listed below. A replacement order has been processed, and we are awaiting the return of the original item. To avoid charges, please send the item back using the provided return label by Friday, April 17th. If you have already returned the item, you can ignore this message. Send by: Friday, April 17th Return ship method: Whole Foods Market Item: EMF Protection Pendant Device Item subtotal: $99.00 Tax: $0.00 Shipping: $7.00 Total: $[redacted].00 You will be charged $[redacted].00 on your Visa if the item is not returned by Friday, April 17th. Please note that this email is from a notification-only address and cannot receive replies.

Dear Tierra IS, We would like to inform you that we have successfully processed a refund of GBP84.27 for Order [redacted]-[redacted] from Balkowitsch Enterprises. The refund is for the EMF Protection Pendant Device by Ewater that you did not receive. The breakdown of the refund is as follows: - Item Refund: GBP78.71 - Shipping Refund: GBP5.57 The refund will be applied to your Visa Credit Card for the total amount of GBP84.27. Typically, refunds to a credit card take 3-5 business days to reflect in your account, while refunds to a bank account or pin-less debit may take up to 10 business days. Please note that the timeframe for the refund to appear in your account balance can vary depending on your financial institution.

My Prime membership is not working and I need it back. My annual Prime membership was mistakenly charged to the wrong credit card, resulting in a refund. I re-ordered my annual membership 5 days ago, but I was charged a monthly fee instead and it indicates I don't have Prime benefits. I am requesting a refund of the incorrect fee and the reactivation of my Prime membership with the annual plan. I have been a Prime member for 5 years without any issues, and this situation is frustrating, particularly in light of Covid-19.

I have been communicating with "butony," an Amazon seller, regarding order #[redacted]-[redacted] (ASIN: B085Y9B3DS) through Amazon.com. My current issue relates to my confidence in Amazon's Safe Online Shopping and Buying. 1. Despite multiple requests, the seller has not cancelled the order and instead keeps asking for more time. 2. The seller charged my account $[redacted].99 before shipping, claiming the product was shipped. However, the tracking information is unavailable, indicating a potential scam as the item is overpriced compared to other retailers like Home Depot and Lowes. 3. The seller's poor English grammar in responses makes it difficult to trust them, especially when a simple request to cancel the order is not being addressed. 4. This product is out of stock nationwide, raising concerns about the seller's legitimacy.

I have encountered two issues. Firstly, I possess a card promising a $15.00 Amazon gift card and instructs me to scan the card. It originates from [redacted] I am hesitant to share my information. Can you assist me in obtaining this offer without providing details? The card indicates congratulations and offers a choice between a $15.00 Amazon gift card or a $70.00 pair of wireless earbuds which I do not require. Secondly, I am frustrated as I have twice ordered gold ribbon from the same company but received lime green instead. The packaging states gold ribbon, yet I keep receiving lime green. This discrepancy requires resolution. Appreciate any guidance provided. Thank you. D.S.

I am in my fifties and have asthma. The cheap masks you provided are not even a priority for delivery. It's morally wrong to make us pay for mistakes and not prioritize masks for us. People are price gouging the basic masks, and we are forced to wait a month to get them while the hospital masks are not being overcharged. This shows that you are not looking out for ordinary people but rather for those who can afford it. It is evident that there is control over this issue, but nothing is being done. I am just an elderly lady with asthma being taken advantage of by this situation. It is unacceptable and unfair. Why are masks for hospitals being sold on the site? This needs to change.

I was startled awake last night by my phone notification claiming an Amazon.com order had been shipped. I exclusively use Amazon for video streaming and have never made any purchases through it. To my surprise, I discovered a credit card I do not recognize was used for the payment. Currently, I am unable to access my account as it repeatedly prompts me to provide supporting documents, such as the credit card statement. However, since the credit card does not belong to me, I'm unsure how to proceed. I am unable to reach out to Amazon through live chat or phone as they have locked me out of the website. I've heard some individuals recommend emailing Jeff at Amazon.com; should I pursue this option?

Hello Customer Service, I've been a loyal Amazon customer for quite some time. My recent order was placed on 2-19-20 and I received the product on 2-23-20. The order number is [redacted]-[redacted], and the item is NOW Foods DHA-[redacted] [redacted] Softgels (2-Pack) sold by VDCUSA for $51.50. My RMA ID is DQhbMXn9RRMA. I found that I didn't need one of the products as I already had it, so I initiated the return process on the same day. I chose to return it to the UPS store located at [redacted] E Las Tunas Dr, San Gabriel, CA [redacted]. I printed the return label, took it to the store, and handed the package with the label to the store owner. He told me to leave it at the counter, and I received the refund later that day. However, I've now been informed that the product hasn't reached Amazon. I wish I had taken a photo at the UPS store during the return. I'm honestly reporting that I returned the product on 2-23-[redacted]. You can verify my purchase history that I rarely return items unless there's a mistake or a malfunction. I kindly request an investigation into the UPS store in San Gabriel, CA, to see if the package was indeed sent back to Amazon. Thank you, Shiao B Huang

We have appreciated using your service occasionally, but due to financial considerations at our age, we would like to cancel any future charges to our account. On March 19, [redacted], I received a call regarding a $[redacted]-$[redacted] charge that I declined, however, the line disconnected. If this charge was from your company, kindly discontinue our service as we are looking to cut costs. We will have our family assist us with these needs. I received the call at 9:44 a.m. Pacific time and had a similar call later. Although I ordered sandals costing around $50-$60, I am unsure if this connects to the charge mentioned. Please confirm this situation and ensure I receive the two pairs of sandals I ordered. You can contact me at [redacted] I previously sent a letter with the incorrect address which was returned, causing a delay. I understand if there was a mix-up with my email communication. I appreciate your understanding. Thank you, Charlotte Walker.

I purchased Clear Lax for my sister in MN back in January or February with clear instructions that it should not be delivered to me but to my sister's rural home. However, the package was sent to me instead. I contacted Amazon and was assured by a supervisor that I would receive a refund without having to return the product as it would cost me to ship it to my sister. Although I explained this in response to the first email requesting the return, I've received a second notice on March 31 to return the item. I want to clarify that I was advised over the phone by Amazon that returning the product was not necessary per our agreement.