Amazon Customer Service Issues

I placed an order in October which was never delivered. Your records show a delivery on 10-28-19, but I was in the hospital due to heart issues and had two surgeries starting on 10-27-19. My disabled wife, aged 71 and in a wheelchair, did not receive the order either. Upon returning from the hospital, I had multiple hospital stays and ER visits, two heart surgeries, ambulance transfers, and several follow-up appointments due to issues with a newly implanted pacemaker. I recently realized I never received the ink cartridges I ordered from Amazon. I kindly request a credit for the undelivered items. I will be reordering the cartridges I need. Two other items from the same order were also missing. I apologize for the delay in addressing this matter, as my health struggles left me unable to function properly for months. This situation even prevented me from travelling to visit my family in California.

To the Amazon Team, I recently saw the notice on the Amazon Prime page mentioning longer delivery times due to increased demand. As a loyal Prime member, I made a purchase on 03/28/[redacted] for three Prime eligible items. Surprisingly, the estimated delivery date displayed is 04/18/[redacted], which is concerning. Moreover, the shipping method defaulted to "Ship my items as they become available (at extra shipping cost)," an option I did not choose. I acknowledge the impact of COVID-19 on shipping, yet a three-week wait for Prime items contrasts sharply with the usual two-day delivery. The added cost for delayed shipping feels unjust, especially given my annual Prime membership fee of $[redacted]. I urge Amazon to consider compensating Prime members, like myself, during these challenging times. Other companies have shown goodwill through credits or fee reimbursements. I propose Amazon follows suit with similar gestures, such as website credits or partial refunds of Prime membership fees. Warm regards, C.G.

I am experiencing difficulties accessing my account, and have received instructions for account recovery via email. The email provided two customer service numbers for assistance: 1-[redacted] for U.S. or Canada customers, and 1-[redacted] for international customers. The email advised calling the Account Change department after a 2-hour waiting period for the actions to take effect. I followed the instructions and contacted customer service. However, upon calling, I encountered a voicemail indicating they were unable to answer. As a result, I am unsure of the next steps to regain access to my account. I urgently need to access my account and seek guidance on resolving this issue.

I received an email from Amazon today stating that my credit card was declined. When I clicked the update button in the email, a message indicated that my password might be compromised and directed me to go directly to the Amazon site. I checked my Capital One account online, and my credit card was not locked, so that should not have caused the decline. I typically lock it after using it, but it was already unlocked. I suspect this may be related to a STARZ subscription charge. Additionally, I noticed two $21.80 charges on my credit card statement for March 23rd. Please provide some clarification on these matters.

I recently received a Cowin E7-Pro headphones but I'm struggling to set it up because the instruction manual has very small print that I can't read despite trying different magnifying tricks. I'm 92 years old, quite active, and use hearing aids. I've heard great things about these headphones, so could you please provide me with a manual in a larger, more readable print? Thank you. Wayne C. [redacted] Avondale Rd NE, Apt [redacted] Redmond, WA [redacted]

I am inquiring about the delivery status of my package that is marked as delivered. I have concerns as I do not believe it was left in my mailbox due to its size. It is frustrating to think that some drivers may not be truthful about deliveries. I take pride in my hard work to make purchases and it is disheartening to experience potential theft. This is not just a lost package, but a stolen one. I am also expecting another delivery soon. I would like to speak with a Customer Service representative, especially considering there are work-at-home agents available. Thank you.

Recently, I've noticed that Amazon now requires authentication when I log in, whereas this was not the case until a few days ago. I had simply ordered a gift to be delivered to another address, which seems to have triggered this authentication step. A similar issue occurred last year, but Amazon resolved it. I prefer not to be prompted for authentication as I am the only one who accesses my account. Please resolve this as the Amazon representative did last year. I hope this can be fixed permanently to avoid this inconvenience in the future. Thank you. - Pat H. Email: [redacted] Location: Lexington, KY

On March 21, [redacted], I bought an Amazon gift card with free shipping as a gift. Upon checkout, I noticed that I was charged $7.01 for shipping and handling. After contacting customer service, I was informed that I needed to wait until the recipient received the gift card to get my refund. When I called back after the card was delivered, there was no one available in customer service to assist me. My order number is [redacted]-[redacted]. I am seeking a refund of the $7.01 shipping fee that I believe was mistakenly charged. I spoke to Raine from customer service, who acknowledged the issue and assured me of the refund process post-delivery. Kindly credit my credit card on file as soon as possible. Thank you for your attention to this matter. I look forward to a prompt resolution.

Hello, I recently received an email from Amazon notifying me that a charge will be incurred for a product that was not returned. The issue arises from me receiving expired products, despite contacting Amazon twice about it and being instructed to dispose of them. After promises of refunding the money, the replacement product still arrived with the same expiration date. I have pictures of the expired items and I am willing to provide them upon request. I kindly ask for assurance that my account will not be charged, and that a credit for the expired product will be issued promptly. I appreciate your attention to this matter. Best regards, K. Sternad

Tracking ID: TBC[redacted]09 I am reaching out because my order marked as delivered on March 29, [redacted], has not reached my address. The photo of the doorstep where the courier left the package is not my location. This marks the second time I have had to reorder these items due to the same issue. I requested a phone call upon arrival, but when the courier did call, they only let the phone ring twice and hung up, even though I was at home all day. I have attempted to contact Amazon multiple times, but unfortunately, my calls have gone unanswered, and the online call feature is not functioning correctly. I would greatly appreciate a customer service representative getting in touch with me promptly to address and resolve this recurring problem. Please arrange for an immediate refund to my account so I can seek these items from an alternative source. I am extremely disappointed with this experience. Thank you, Sheila K. [redacted] [redacted] Kennedy Road, Caledon, Ontario

I recently received an email from you regarding a returned order. It was a Fitbit I purchased on 02/02/20 along with a leather bag. I wasn't satisfied with the bag, and the Fitbit was too small. I followed the return instructions provided over the phone and shipped them back about a week later using the Post Office. The order number is [redacted]-[redacted]. My name is James Allen, and my email is [redacted] Your email mentioned not receiving the Fitbit and planning to charge my credit card $85.00 by 04/06 if not returned. Unfortunately, I misplaced the Post Office receipt but am requesting more time to locate it. Thank you, Jim Allen [redacted].

This morning, I received a call from Amazon alerting me to suspicious activity on my VISA card ending in [redacted], with a charge of over $[redacted]. I followed the instructions to press 1 and spoke briefly with an operator before the call disconnected. When I tried to log into my Amazon account, my password didn't work. Even the temporary password sent via email failed. I attempted to contact Amazon but calls are not being accepted. I have temporarily blocked the VISA card. Since I suspect the initial call may have been a scam, I am uncertain if the charge is genuine and need to know to dispute it with VISA. Unfortunately, VISA's systems are currently down, hindering my ability to address this issue promptly.

On December 16, [redacted], I placed an order for 4 items: 2 DVDs, shoe protector, and self-grip curlers. Instead of receiving the self-grip curlers, I received LED bulbs. I contacted Amazon and was advised to return the bulbs to the Indianapolis, Indiana return center, which I did on January 6, [redacted]. I included a letter explaining the mix-up. The Amazon representative assured me a replacement set of curlers, which did arrive in late December. Then, on March 29, I received an email stating they had not received the curlers by March 24 and would recharge my credit card $7.99, the cost of the curlers. This is inaccurate as I paid for the original curlers but got light bulbs. I am requesting a credit of $7.99 to my Visa card. Thank you.

Last week, I was monitoring order #[redacted]-[redacted] when it was marked as "UNDELIVERABLE" due to damage during transit. The package did not reach my state, let alone my home, before being deemed undeliverable. Subsequently, my packages have been misdelivered to neighboring addresses. Today, order #[redacted]-[redacted] was left at a "secure location," not my front porch. Presumably, this change occurred because of the previous undeliverable note, indicating Amazon considers my residence unsafe for deliveries. Please rectify this situation promptly. Given my health challenges, including cancer and the ongoing pandemic, I cannot risk retrieving parcels from various locations in my neighborhood. I have three pending orders and prefer not to cancel due to Amazon's errors.

I received a message and reordered, but now I have received duplicate orders. **Undeliverable** Unfortunately, a problem occurred during shipping, and your delivery had to be canceled. The package is being returned, and a refund will be issued within 3 - 5 business days after the return is processed. We apologize for any inconvenience. **First Delivery on Saturday** Your package was left near the front door or porch. **First Order Details:** - Item: Panasonic CR2016 3 Volt Lithium Coin Battery (10 pcs) - Seller: MYBATTERYSUPPLIER - Total: $5.45 - Order Placed: March 24, [redacted] - Delivery Status: Delivered on Thursday, left inside the residence's mailbox. **Second Order Details:** - Item: Gorilla 2 Part Epoxy, 5 Minute Set, .85 ounce Syringe, Clear (Pack of 1) - Seller: Amazon.com Services LLC - Total: $6.56 - Order Placed: March 22, [redacted] - Expected Delivery: March 26 I hope this helps!

I have noticed that my Discover card has been charged four times in the last three statements. Initially, I thought they were for gifts I had ordered, but now I suspect they may be for Amazon Prime, which I do not have. On December 27, I recall discussing an Amazon credit card and possibly being offered a free trial of Amazon Prime for three months during that call. Despite later being informed that my application for the credit card was denied (even though my credit score is [redacted]), I assumed the Prime offer was canceled. However, I have since been charged $24.40 on December 27, $13.90 on January 23 (possibly for a shirt I purchased), and another $13.90 on February 23 for "merchandise" I did not buy. I have tried contacting customer service without success and I am eager to clarify the $13.90 charges. Thank you for your prompt assistance. - LM

I have canceled order #[redacted]-[redacted] and requested a refund. The item, toilet paper, has not shipped, and the delivery was delayed from May to June 2-23 with no tracking number. I bought the item locally and no longer need it. Despite the distant delivery date, the seller has refused to cancel the order or refund my card, sending threatening emails. I'd like the order to be cancelled, and the charge refunded promptly. I have many successful Prime orders over the years, but this seller's behavior is unacceptable. As an attorney and law professor, I am appalled by their actions. This affects interstate commerce in the US, and I urge Amazon to take action to prevent further issues. My concern is heightened as the order was for my mother in assisted living, especially given the current lockdown. Your help in resolving this is appreciated. Thank you, Jeanne Lunsford Solis, JD, MBA.

My name is C L Smith, and my email is [redacted] I recently received an email from your company regarding order ID [redacted]-[redacted]3, stating that I needed to return the item to receive a refund. I later received another email from LYXX via Amazon confirming that I would receive a full refund without returning the item. The communication was received on Tue, Mar 24 at 7:23 AM. After reaching out to cancel the order, LYXX assured me that if I didn't like the items, a full refund would be issued. I am now displeased with Amazon's handling of this situation and the confusion around refunded orders. I have decided to discontinue my monthly membership, which was initially set up as a one-time yearly membership, due to the discrepancy in pricing from $[redacted].88 to the expected $[redacted].00.

I was billed for three rental textbooks that I returned last year, which is the second time this has happened. Last time, I reached out to customer service and received a refund. However, on March 20, [redacted], I was charged for two of the textbooks, and on March 31, [redacted], I was charged for the third one. I am requesting a full refund as this matter was addressed and resolved in January, and I am unsure why I am now being charged again.

I encountered an issue with my Amazon account yesterday after receiving a suspicious email claiming my account was suspended due to excessive activity. The email contained a link requesting my user information for reactivation. After clicking the link and providing my password, I realized the request for my personal details and Visa number was a scam as the URL was flagged as unsafe. I immediately exited the site, categorized it as a scam, and disabled my Visa account for security. Although attempting to reset my password on Amazon, I was unsuccessful. I seek assistance on how to reset my password and regain access to my account with a new one.