I recceived an email from Amazon today in which I am told that my Credit Card has been...

GetHuman4548348's customer service issue with Amazon from March 2020

Help with my Amazon issue
The issue in GetHuman4548348's own words
I recceived an email from Amazon today in which I am told that my Credit Card has been declined. I hit the update button on your email and a box appeared telling me that my password has been compromised and that I needed to go directly to the Amazon site. I check my Capital One online site and my credit card has been unlocked so that shouldn't have been the reason for the decline. I usually lock it after a transaction but it was already unlocked. I can only assume that you are trying to bill for the STARZ subscription? Another question is that I noticed on my credit card statement that there are two charges for $**.** on March **rd? Please advise.

GetHuman4548348 did not yet indicate what Amazon should do to make this right.

How GetHuman4548348 fixed the problem
They keep sending me emails telling me that I have solved my issue. I have not solved it and I can't reach a live person there due to COVID-**. I have several issues but they are not interested at this time. Maybe in the future. The people they have on duty at this time do not seem knowledgable and don't seem to care. I also have two charges which may be legitimate if perhaps one charge was broken down into two charges but I won't know because I can't communicate with anyone there.
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Amazon

Customer service issue
Reported by GetHuman4548348
Mar 29th, 2020 - 2 years ago
Fixed
GetHuman4548348 shared how to fix
Seen by 9 customers so far
Similar issue to 49893 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman4548348 started working on this issue
Mar 29th, 2020 10:02pm
GetHuman4548348 indicated the issue is not fixed yet.
Mar 30th, 2020 11:53pm
GetHuman4548348 confirmed the issue is fixed. Hooray!
Mar 30th, 2020 11:57pm

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