I ordered a MAYTEX **** Twist & Shout Smart Drill Tension ***ths Window curtain Drapery...

GetHuman-tamds's customer service issue with Amazon from March 2020

Help with my Amazon issue
The issue in GetHuman-tamds's own words
I ordered a MAYTEX **** Twist & Shout Smart Drill Tension ***ths Window curtain Drapery Rod. Total cost $**.**. the order * I believe is *** **** *** - **** *** on or about Nov. **, ****. My email & account name** is tamds**@yahoo. I can deduct this expense from my rent, but I need a hard copy receipt. An electronics receipt does me no good because I don't have a printer. Please mail me a hardcopy of my receipt, & confirm via email receipt of this email & the actions you are taking to resolve this issue. Thank you, . . . I hope. I don't want to here any "We can't . . . " You guys do Billions of $ in business. This should be a piece of cake. P.S.: The curtain rod arrived in a timely manner & seems fine.

GetHuman-tamds did not yet indicate what Amazon should do to make this right.

How GetHuman-tamds fixed the problem
Yes: *.): go to bottom of "Amazon home page. *.): In far Right column entitled "Let Us Help You," L. click "Your Account," *.): L click "Your Order" icon in top Left corner, *.): enter your account password because this all has to be more complicated than necessary, *.): if you forgot password, answer "Did you forget password?" & follow instructions, *.): find Item you purchased When you've opened your account, using scrolling up*down slider at the Right of your screen, *.)* L. click box that says "View you item," *.): under "Order Info," L. click blue hyperlink that says "View order details. *.): at top of white page on the Right, L. click box that says "View or Print invoice," **.): If you don't have a printer, as is my situation, **.) copy the invoice & paste to a word processing document of your choosing & save it, **.): find someone you can email that document to, who can print it out for you - libraries may be able to help you, mine can usually, but momentarily not, but that's probably not universal in the U.S. yet. That almost helped me, except I couldn't reach a human who could mail my invoice to me, because of the coronavirus, so for the moment, "how near, yet how so far." No!: Amazon did not help me, they only let me get closer to a solution. They couldn't just include an invoice like normal shipping with a "Bill of Lading." It's crucial that you provide your own paper for an invoice so "Amazon" can further increase their profits at the customer's further expense. they sure aren't bashful about gouging S. & H.
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Amazon

Customer service issue
Reported by GetHuman-tamds
Mar 27th, 2020 - a year ago
Fixed
GetHuman-tamds shared how to fix
Seen by 14 customers so far
Similar issue to 49606 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-tamds started working on this issue
Mar 27th, 2020 10:37pm
GetHuman-tamds indicated the issue is not fixed yet.
Mar 28th, 2020 12:52pm
GetHuman-tamds confirmed the issue is fixed. Hooray!
Mar 30th, 2020 7:38pm