Amazon Customer Service Issues

Archive 181

The following are issues that customers reported to GetHuman about Amazon customer service, archive #181. It includes a selection of 20 issue(s) reported March 26, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Subject: Issue with Recent Amazon Delivery and Refund Hello, I previously spoke to one of your representatives regarding a recent purchase. Despite following their advice not to accept the delivery, I have not received my refund after 5 days. I was amazed when the delivery driver falsely claimed the item was handed to me when, in reality, the door was never opened. I have not taken possession of the item and cannot return it for a refund. I urge you to process my refund promptly and look into the delivery driver's integrity. I am concerned about the accuracy of his deliveries to other customers. Order Details: - Delivered on: 15 Mar [redacted] - Item: HG Grout Cleaner Ready-to-use [redacted] ml - Seller: Amazon EU S.a.r.L. - Price: £4.95 - Eligible for return until 14 Apr [redacted] Thank you.
Reported by GetHuman4531969 on Thursday, March 26, 2020 6:14 PM
Hello, I appreciate the assistance. I encountered an issue with my discounted Prime Account. I accidentally signed out and couldn't regain access. I tried creating a new account but faced challenges merging my previous account data. Although I could see my recent purchase under a different sign-in method, I still couldn't access my Prime benefits. Consequently, I ended up creating a new account for $12.99. Now I have two accounts - one with the discount and one at the regular price. I kindly request to keep my discounted membership, cancel the $12.99 account, and process a refund as I am on SSI. Thank you for your understanding and help.
Reported by GetHuman-mamanewm on Thursday, March 26, 2020 8:43 PM
Hello! I recently placed an order (Order [redacted]-[redacted]) for a Westinghouse portable generator to be delivered to my address. I've discovered that it's currently awaiting pickup at the post office. Unfortunately, I am unable to retrieve it myself, which is why I made the purchase through Amazon. As a 70-year-old with a history of health issues, including a quintuple bypass, lifting heavy objects is challenging for me. The package weighs 49 kg, and I am wondering if the seller can arrange for an alternative delivery method to fulfill our initial agreement. If necessary, I am willing to contribute towards the additional shipping costs. I have not received the item yet, so returning it isn't an option. I hope we can find a solution to have it delivered to my home. Thank you for your assistance.
Reported by GetHuman4534827 on Friday, March 27, 2020 4:29 AM
I have had money deducted without authorization four times in the past few weeks. I am on a fixed income and cannot afford these unauthorized charges. The latest charge of $16.04 was taken today, totaling over fifty dollars. Please refund my money. I have been a loyal customer for many years, but due to this issue, I have to cancel all services as I can no longer trust smaxon with my bank account information. Thank you. - Bonnie D.
Reported by GetHuman4536150 on Friday, March 27, 2020 1:19 PM
In early November, we received our order of 12 boxes of large Greenies for dogs. Today, upon opening one of the boxes, I discovered two packages of teenies instead of the expected large size. Although the box was labeled as large, inside were teenies. After checking the remaining boxes, I found 3 more labeled as teenies. I am unsure how to proceed. One box has been opened, but the other 3 have not. I am concerned about the contents of the other 7 boxes labeled as large. Should I open all 7 boxes to check the sizes inside? I am unsure how to handle the opened packages, the unopened teenies boxes, and the 7 boxes labeled as large. Your advice on the next steps would be greatly appreciated. M. W.
Reported by GetHuman-ktywms on Friday, March 27, 2020 5:55 PM
To Whom It May Concern, I placed Order [redacted]-[redacted] on 3/3/[redacted] at 6:10 am but canceled it after receiving a cancellation email from Amazon at 6:17 am. However, the seller still charged my credit card $38.30 on 3/5/[redacted] even though I had canceled the order. The merchandise I received on 3/20, hand sanitizer, was much smaller than depicted on the website, despite being labeled as 5 ml. This feels like a bait-and-switch tactic, especially since I found a bottle for $3.99 elsewhere, significantly lower than the $8.75 charged. After contacting customer service on 3/22 and 3/23, and not receiving a refund, I was informed that if there is no resolution by 3/24, I can escalate the issue using A-Z Guarantee. However, when I tried to reach Amazon on 3/25, I was unsuccessful due to an employee in the Moreno Valley warehouse testing positive for Covid-19. I urge you to assist in resolving this matter promptly and refunding the $38.30 to my credit card. Your help in this regard would be greatly appreciated. Best Regards, JD
Reported by GetHuman-jindarat on Friday, March 27, 2020 5:56 PM
Within the past hour, I have received three different shipping dates from Amazon. I want to confirm the ship date or cancel the order based on the fourth answer I receive. However, I only got more confused after speaking with the representative. She offered several excuses and seemed to struggle to understand my issue. She mentioned that the items were in stock but in limited quantities based on the shipping location. This information was overwhelming, as I just needed a clear answer. Exhausted from the conversation, I gave up. I am frustrated and do not wish to continue pursuing this matter. It is a simple part - either it is in stock or not, and it should ship on either April 1st, 16th, or possibly later. Alternatively, I might receive it by Monday. Some inquiries just end up being more of a headache, and unfortunately, Amazon succeeded in causing that this morning. Just ship the item; if it arrives too late, I will return it.
Reported by GetHuman4538539 on Friday, March 27, 2020 6:52 PM
Yesterday, I placed an order for an amount ranging between $[redacted] and $[redacted]. A technician contacted me to confirm the order, and I provided the necessary verification. Once confirmed, the payment was deducted from my account. However, later in the evening, I received multiple notifications stating that the order was canceled with no clear reason provided. Upon checking my bank account, the refunded money has not yet been returned. In addition to this issue, I noticed I was double-charged for an $89 fee which I had already settled. I am now being asked to pay it a second time, even though the second charge should not have occurred at all.
Reported by GetHuman4538878 on Friday, March 27, 2020 7:40 PM
Date of Charge: 03/26/[redacted] Amount: $[redacted].90 Description: Amazon Prime*BX1AQ2O23 Amzn.com/billWA [redacted] I believe I have been double-charged for my Amazon Prime membership fee on separate credit cards. This charge is unauthorized as I only use one card for business, and my business does not have an Amazon Prime subscription. Could you please assist me in resolving this issue? Additionally, I would like to know the account from which this charge originated. Stay safe and healthy, Irene Kelly
Reported by GetHuman4539127 on Friday, March 27, 2020 8:16 PM
I have not received my Colace 2-in-1 order (Order Number: [redacted]-[redacted]) from 3/27/[redacted]. I was at my door when Alexa alerted me of the delivery, but there was no package or delivery person in sight. I checked nearby apartments and didn't find the package. This medicine was prescribed by the hospital emergency room and I urgently need it. No one rang my bell or accessed my video intercom. I couldn't reach Amazon via phone, which is frustrating. This has happened before. I request either the product or a refund. Being 82 years old, I can't easily go to a drug store. I await your prompt response via email or phone for a resolution. I'm a Prime member.
Reported by GetHuman-gomanew on Friday, March 27, 2020 10:26 PM
I purchased a MAYTEX [redacted] Twist & Shout Smart Drill Tension 7/8 Window Curtain Drapery Rod for $27.23 on November 25, [redacted]. The order number is [redacted] [redacted] - [redacted] [redacted]. My email and account are under tamds39@yahoo. I need a hard copy receipt for this purchase to deduct it from my rent. I don't have access to a printer, so an electronic receipt won't work for me. Can you please mail me a physical receipt? Kindly confirm receipt of this email and let me know the steps being taken to address this request. Thank you in advance.
Reported by GetHuman-tamds on Friday, March 27, 2020 10:37 PM
I am quite displeased with the subpar customer service I have received. Being a loyal paying Prime customer, I need to address some concerns with my account. Contacting via phone has been unsuccessful, and my chat experience was unhelpful as agents would leave every 2 minutes, with no real resolution to my issue. My problem involves the return of items bought with my Visa credit card, resulting in the refunds being placed on an Amazon gift card instead of back to my credit card on file. Additionally, the refunded amount was less than what I originally paid. These discrepancies need immediate attention. Kindly reach out to me promptly so we can resolve this matter. Thank you.
Reported by GetHuman-nicohl on Friday, March 27, 2020 10:53 PM
Hello, my USPS package # [redacted][redacted]28 was supposedly delivered this morning, but I can confirm that it was not received. The tracking information states it was delivered at 8:48 am in BROOKLYN, NY [redacted], yet I was at home at that time, and the doorbell was not rung. I am requesting a refund of $30.46 or for the order to be redelivered as soon as possible. These medical gloves are crucial for my family's protection during the current Coronavirus Pandemic, especially since I work for NYC in public-facing roles. I am deeply disappointed by this situation, and the inaccurate tracking information adds to my frustration. Your prompt attention to this matter would be greatly appreciated.
Reported by GetHuman4540384 on Saturday, March 28, 2020 12:03 AM
I have ordered a 6-box set from Amazon, but only received one box. I have disposed of the box after transferring its contents into a different container. Despite my efforts, I have been unable to find a way to reach out to Amazon regarding this issue on their website. The order was placed on March 23, [redacted], for a total of $38.97, shipped to Mary Quain with order #[redacted]-[redacted]. The product in question is the Ecover Automatic Dishwasher Soap Tablets, Citrus, 25 Count (Pack of 6) sold by Amazon.com Services LLC. I attempted to contact customer service via phone without success. I would appreciate any assistance in resolving this matter. Thank you. MARY QUAIN
Reported by GetHuman-maryquai on Saturday, March 28, 2020 2:59 PM
Every month, I meticulously reconcile my records to ensure accuracy. I meticulously documented my Amazon orders upon purchase, but encountered discrepancies when the orders were rescheduled and delivered on various dates. This misalignment resulted in unidentified charges on my credit card statement conflicting with my records. I typically utilize Amazon's order history report CSV downloads to address such discrepancies, but this current billing cycle presents numerous charges that do not correspond with any orders listed in the CSV report.
Reported by GetHuman-carminsm on Saturday, March 28, 2020 5:51 PM
After my previous Amazon account got hacked, I followed the advice to create a new account. I tried using "krisikay00" and "krisikarlette" with Gmail but never received the one-time password despite multiple attempts. I then used my phone number 1-[redacted] with "[redacted]" and immediately received the password via text, allowing me to access my account and order items for a party. I used a Chase bank card for Prime membership and a green dot prepaid card for purchases. However, after placing an order, I received an email stating it was canceled, and my account was temporarily locked. Despite contacting Amazon and being told to wait 24 to 48 hours for a resolution, I haven't had success. The customer service agents have been unhelpful and rude, even hanging up on me when I requested to speak to a supervisor. This whole experience has been frustrating and disappointing.
Reported by GetHuman4543719 on Saturday, March 28, 2020 6:34 PM
Amazon, I recently made a purchase using my Visa Debit card ending in [redacted]. Unfortunately, some items were declined due to insufficient funds. Could you please try charging my card again on April 1st? My direct deposit is delayed due to the current situation with Coronavirus, causing a delay in my funds. I still really want the items. Thank you for your understanding. The order number is [redacted]-[redacted]. Sincerely, Thomas E. Murphy Jr. 96 Leona Avenue Chicopee, MA [redacted] Email: [redacted] Phone: [redacted]
Reported by GetHuman-temurphy on Saturday, March 28, 2020 8:10 PM
I am a book seller on Amazon. I dispatched an order ([redacted]-[redacted]) on February 13th, and it was delivered at 12:45 on February 15th according to the USPS Tracking information. Despite sending the book in new condition, still enclosed in the publisher's shrink wrap, the buyer claimed it arrived damaged and requested a refund on April 18th. Strangely, they are now stating that the book received was not the one they wanted, instead of mentioning damage. Amazon has resolved in favor of the buyer with an A-Z Claim. While I maintain the book's condition when shipped, Amazon's policy states that buyers must request refunds within 30 days. I currently hold a 4.9 seller rating on Amazon under Dog Hell Books, and the buyer's claim is puzzling as the book was costly at $[redacted] and supposedly damaged, yet they waited over a month to request a refund and still possess the book.
Reported by GetHuman-burruss on Sunday, March 29, 2020 2:42 AM
I recently bought the Bed Wedge Pillow and received it on Tuesday, March 24th. I used it the same day, but unfortunately, it made my issue worse instead of helping as intended. I contacted the seller, Ebung Direct, through Amazon for a refund. They replied promptly, stating that I needed to request the refund from Amazon since they fulfilled the order. Due to the current COVID-19 shutdown, Amazon is unreachable by phone. I am hesitant to process a refund through Amazon's platform as I am unable to repack and return the pillow to the Post Office due to its size and packaging. I still require a refund, although returning the pillow poses a challenge.
Reported by GetHuman-vjwedder on Sunday, March 29, 2020 3:00 AM
I am a book seller on Amazon. I sold and shipped a book on February 13th and it was delivered on February 15th, as confirmed by USPS Tracking. The buyer recently requested a refund on April 18th, claiming the book they received was damaged. However, I know that I sent the book out in new condition, still wrapped in the publisher's shrink wrap. The buyer has now changed their complaint to say it was not the book they wanted instead of focusing on the alleged damage. Despite my 4.9 seller rating on Amazon, the buyer has escalated the issue to an A-Z Claim, and Amazon has ruled in their favor. The buyer had the book for over a month before requesting a refund, and they still have the item. I believe Amazon should reconsider their decision and reimburse me the $[redacted] for the book.
Reported by GetHuman-burruss on Sunday, March 29, 2020 4:47 AM

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