Amazon Customer Service Issues

Archive 177

The following are issues that customers reported to GetHuman about Amazon customer service, archive #177. It includes a selection of 20 issue(s) reported March 9, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
The Amazon app is frustrating. After facing issues with it, I quickly purchased the book on Flipkart in a few seconds. Despite using net banking for my purchases, the Amazon app insisted on my Mastercard expiry date which I rarely use. This experience led to me deciding to delete the app and inform my friends about it. Unfortunately, even the toll-free number was unresponsive, making the situation more frustrating. It's disappointing to have encountered such difficulties. Why would the app require my card details if I don't use it? Does this mean Amazon won't allow transactions without a card? A review for this app is definitely needed.
Reported by GetHuman-sriakd on lundi 9 mars 2020 13:48
I am extremely disappointed with Amazon. It's disheartening to see sellers on your platform overcharging customers like us. Is this the level of respect Amazon has for us? With the prices for items like Purell being so high, it's hard to trust shopping on Amazon anymore. It's a shame to see the company allowing this to happen. Perhaps I should consider supporting other vendors rather than contributing to a business that allows such practices. My trust in Amazon has definitely been shaken.
Reported by GetHuman4440821 on lundi 9 mars 2020 16:53
I needed my order sooner than I initially requested. Originally, it qualified for free shipping. However, the order has been split, and each part will arrive separately, on different dates. To expedite the process, I opted to upgrade for quicker delivery. I went online to modify the shipping method and agreed to the additional shipping fees. I received confirmation from Amazon that the shipping has been expedited, but I am yet to see the updated arrival dates. Can you provide me with the expected delivery dates for the items in my order?
Reported by GetHuman4442263 on lundi 9 mars 2020 21:56
I recently received an email from Amazon informing me about an additional charge of $35.67 for not returning an item I had reshipped. The issue is that the initial shipment only contained an empty envelope, prompting me to request a reshipment. As there is nothing to return apart from the empty envelope, I am concerned about being charged erroneously. The order in question was for a Panasonic WES9013PC Electric Razor Replacement Inner Blade and Outer Foil Set for Men. Any assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman4442638 on lundi 9 mars 2020 23:47
Hello, my name is C.LiVigni. I am looking for a $20 credit that I believe I received last year or at the end of [redacted]. It was given to me because I received the wrong 3-piece rug set, and I was quite upset as I had family visiting from out of town. I had to return the rug set and could use your assistance in locating this credit in my account as I have been in and out of the hospital. Unfortunately, I cannot remember the name of the person who helped me, but she was very kind. I also received an $8 Amazon gift card and would like to combine both credits as I need to make some purchases. Your help is greatly appreciated, and I hope to hear from you soon. Thank you in advance, Cathy LiVigni.
Reported by GetHuman-livignic on mardi 10 mars 2020 02:23
Hello Amazon, My name is Ron Altbrote. On February 23rd, I ordered a "wire belt" for my "Mad Hatter" costume from your website. I used my aunt's address because she was visiting Israel, thinking it would be faster than shipping it there. However, right after I made the payment, my account was blocked and has been on hold ever since. I have tried contacting customer services, but no one has been able to help me resolve this issue. It is now March 10th, and my account is still on hold. On February 25th, I received an email from you stating that my order was on its way. The order number is [redacted]-[redacted], and the tracking ID is LG[redacted]26SG. Unfortunately, due to my account being on hold, I couldn't contact the seller to inquire about the order's status. My aunt arrived in Israel on March 2nd, and two days later, you notified me that my order had arrived, but I am unaware of its whereabouts. As "Purim" is now over, I would like to have my account unblocked and receive a refund. Thank you.
Reported by GetHuman-ronaltbr on mardi 10 mars 2020 12:59
Dear Sir, Greetings of the day. I am Mayuddin Shaikh, and I ordered a Boat (Model No) from Amazon. Unfortunately, the product I received was damaged. I contacted your help desk, provided images in the product review and rating section, and after several follow-ups, your respective team assured me that they would take back the defective hands-free the next day. A pick-up representative then came to my address and collected the item. However, it has been 15 days, and I have not received any updates or response from your team. Two days ago, I received an email on my registered email ID regarding the refund process, which is attached for your reference. I am quite frustrated with the service provided. Please investigate this matter promptly and provide a resolution. Feel free to contact me for any further information. Thank you, Mayuddin Shaikh Order ID: 17-[redacted]-[redacted] Mobile No: [redacted]
Reported by GetHuman4447338 on mercredi 11 mars 2020 18:35
I placed an order on Amazon.com which was suspended due to verification needed for my MasterCard. I provided the requested information, and my account was reactivated, allowing me to reorder with a delivery date of Mar 12-13 to Pennsylvania. However, when I placed an order on Amazon.in with the same MasterCard, my account was suspended again. This time, my Amazon.com account is also suspended, causing confusion about my approved orders. It has been 3 days without a response, despite them initially mentioning a 24-hour turnaround. I urgently need my orders or at least an update on the situation.
Reported by GetHuman4449953 on jeudi 12 mars 2020 07:37
Hello, Thank you for reaching out to us regarding this issue. As this is a "Prime" purchase, Amazon offers 24/7 customer service for all Prime Orders. They have access to shipping tracking numbers and payment information in their system. We recommend you contact Amazon's Customer Service to address the problem. Once they review the tracking information, they can either replace the item from their warehouse or provide a full refund if the item is out of stock. You can reach Amazon at their toll-free number: +1 [redacted]. We appreciate your patience and cooperation in this matter. Best regards, Carlo Reese
Reported by GetHuman-direggae on jeudi 12 mars 2020 17:38
I'm trying to purchase Season 13 of Supernatural, but I encountered a restricted shipment error. I have it in my shopping cart along with another DVD and a special sale item. My account is under the name R. I'Anson with the email address [redacted] Unfortunately, it seems that the DVD is not available in NZ, only in the US. Could you please remove the shipping restriction so I can proceed with the purchase?
Reported by GetHuman4456012 on vendredi 13 mars 2020 02:46
Hello, I, Sheena Pandit, a loyal Amazon Prime member for over a year, am reaching out to address the unusual behavior of my Amazon account. I enjoy using Amazon to order multiple products and providing reviews, both positive and negative, to assist other customers. However, today when I accessed my profile, I noticed that only one of my reviews is visible, and I am unable to post any new reviews. This sudden change is disappointing and not in line with the service standards I expect from Amazon as a frequent customer. I kindly request a review of this decision, as it feels unjust and disrespectful. Thank you for your attention to this matter. Best regards, Sheena Pandit
Reported by GetHuman4456453 on vendredi 13 mars 2020 04:37
Here is a copy of the email you sent to Ansons Enterprises. No action is needed from you. The seller will contact you if there are any further questions or comments. Order ID [redacted]: 1 Inlight Universal Map Projector Screen, 8 Ft. - Width x 6 Ft. - Height, [redacted]" Dia, 4:3 Format, Supports Full HD 1080P, UHD, 3D & 4K (M_8X6) [ASIN: B079VT5TS6] ------------- Begin message ------------- Cancel ------------- End message ------------- For Your Information: Amazon.in retains messages between buyers and sellers for two years to help resolve disputes and maintain trust and safety. Messages go through filtering to prevent fraud. Unfiltered messages will not be sent.
Reported by GetHuman4457927 on vendredi 13 mars 2020 13:28
I recently made a purchase of a Samsung Galaxy S9 from Amazon. They informed me that the phone didn't get delivered and that I'd get a refund in 3-5 business days. Shortly after, I got a refund confirmation and was advised to reorder by clicking a link, which I did successfully. Later that night, I was notified that my account has been blocked due to suspected unusual card activity. Despite multiple email attempts with requested information to unblock my account, they keep coming back as insufficient. After contacting customer service thrice and providing the necessary details, I was informed the accounts department would contact me within 24 hours to resolve the issue. Dealing with this has tried my patience, and now I simply wish for a speedy refund and for my account to be unblocked without further delay.
Reported by GetHuman-boothe_ on vendredi 13 mars 2020 17:17
Two weeks ago, I had trouble reconciling charges on my account and contacted Amazon. Initially, they said the charges were not mine and advised me to dispute them with my credit card company, resulting in the closure of my card as instructed. However, within 24 hours of disputing the charges, Amazon informed me that the charges were actually legitimate. To reinstate my account, they requested the last two digits of the closed credit card, which I couldn't provide. I promptly contacted my bank to withdraw the dispute, which they did, but Amazon insisted on waiting for the funds to be reimbursed, causing a frustrating back-and-forth with canned responses and no resolution in sight. Despite the bank processing the payments back to Amazon within 6 business days, my account remained closed, affecting my access to my Kindle and Amazon Fire. Despite multiple attempts to resolve the issue, Amazon's responses have been unhelpful and led to further confusion about the account status and service disruptions.
Reported by GetHuman4462497 on samedi 14 mars 2020 01:11
Dear Support Team, I am reaching out for assistance with my Amazon account, which has caused ongoing inconvenience for the past two months. The trouble began when Amazon flagged concerns with orders and the credit card linked to them. I was surprised by this notice as I have not received several items I ordered for immediate delivery. Currently, I am unable to log in to my Amazon account, including accessing my two Kindle White Readers. While my Alexa/Echo devices and Audible apps still function, the synchronization is irregular, possibly due to issues with WhisperSync. I am also experiencing difficulties with my Kindle e-reader devices - the original Kindle Gray, Kindle Paperwhites Gen 1 and Gen 2, preventing me from accessing purchased or rented books from Kindle Unlimited. I am prepared to pay any necessary fees to resolve these issues and reinstate my Prime Account, which has always been trouble-free until now. Reading and listening to Audible books are vital to me, and this disruption has been a significant setback. I have already prepaid my Audible and Kindle Unlimited subscriptions for three years, yet I am unable to utilize them. I have contacted Amazon's customer service, but encountered difficulties due to language barriers. Thank you for your anticipated help. Best regards, Justin C.
Reported by GetHuman-jstkvc on samedi 14 mars 2020 10:47
I am contacting you regarding your Amazon.ae order #[redacted]-[redacted]. The seller for this order is no longer active on the Amazon.ae platform. If you have not received your order within 3 days after the estimated delivery date or encounter any issues, please note that the Amazon A-to-Z Guarantee is in place to protect your purchase. This guarantee applies to items sold and fulfilled by third-party sellers, ensuring both timely delivery and item condition. If there are any problems, you can report them to Amazon within 90 days of the estimated delivery date to check for eligibility for a refund.
Reported by GetHuman-abdellra on samedi 14 mars 2020 12:38
I own a Fire TV, not a Fire Stick. It was working fine until yesterday when I updated the device before turning it off. Today, I encountered an issue where it only shows the Amazon logo followed by a black screen. I tried to restart it and even unplugged it along with the HDMI cable, but without success. After resetting it, I now see a blinking white (3 blinks) and orange (3 blinks) indicator light, and the screen remains black without responding to the remote. If anyone can't assist me with this problem, I might consider purchasing a Fire Stick 4K at a discounted rate.
Reported by GetHuman4466528 on samedi 14 mars 2020 21:27
I'm having trouble accessing my Amazon account. I was logged out and it says "too many failed attempts" even though I set up instant sign-in. I understand the security measure but it's frustrating as I don't recall trying to sign in repeatedly. I need access back to my account urgently to change my password. My birthday is approaching, and I need to place orders from my wish list. I hope to get help promptly and would like good communication during this process. Please email me with updates. I appreciate your efforts, especially during these challenging times. Your assistance would mean a lot to me. Looking forward to your response. Thank you.
Reported by GetHuman-parejad on dimanche 15 mars 2020 03:31
I purchased a product from Amazon, and its last date is on the 24th of March. I need to get it delivered before that because I have an urgent requirement and will be traveling. If they don't call me tomorrow, I will definitely call them. I am planning to leave tomorrow evening. They are saying that the Eid sale will start by the 24th, which doesn't make sense. They usually deliver within 2 to 3 days before the deadline. I usually shop from Flipkart, and they deliver on time. It is frustrating that I can't talk to customer care. This feels like a scam to fool customers.
Reported by GetHuman4467884 on dimanche 15 mars 2020 07:06
I am a regular customer of Amazon and have recently encountered an issue with my order. I purchased several items, including two pieces of Nature Valley Grafted Fruit Live plants from Green Bourne, New Delhi. However, I only received one dried plant instead of two live plants as ordered. I have tried contacting the supplier for a replacement, but it seems that this item is not eligible for replacement. Despite sending a complaint through their feedback system, I have not received any response. This situation feels like deceit. I kindly request assistance in resolving this matter with the supplier to ensure that I receive the correct items. My order number is [redacted]-[redacted], and the invoice number is IN-[redacted] dated 02-03-[redacted]. Thank you. - P N Remanan
Reported by GetHuman4469662 on dimanche 15 mars 2020 18:14

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