COVERbooks is locked out of our Seller Account because we can not receive a verificatio...

GetHuman4330643's Can't Login issue with Amazon from February 2020

Help with my Amazon issue
The issue in GetHuman4330643's own words
COVERbooks is locked out of our Seller Account because we can not receive a verification code to log-in to our account. Our account phone number needs to be change (it is currently a land-line phone number that cannot receive text) We need to change this, but we can not log in anymore. We will give Amazon all information to authenticate account holder. We need amazon to edit our account phone number for us, or we need Amazon to allow us access to our account so we can change the phone number. If amazon does not help, we have to close the account and loose all our business :,(

GetHuman4330643 did not yet indicate what Amazon should do to make this right.

How GetHuman4330643 fixed the problem
This was a Seller specific issue. We could not log in due to security feature. One of these emails got us to someone who was very helpful. Only email dialog, but it was a human and the problem was resolved :) *****@***.com, *****@***.com, *****@***.com
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Amazon

Can't Login issue
Reported by GetHuman4330643
Feb 5th, 2020 - a year ago
Fixed
GetHuman4330643 shared how to fix
Seen by 8 customers so far
Similar issue to 49899 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman4330643 started working on this issue
Feb 5th, 2020 3:47pm
GetHuman4330643 indicated the issue is not fixed yet.
Feb 5th, 2020 3:47pm
GetHuman4330643 indicated the issue is not fixed yet.
Feb 5th, 2020 3:47pm
GetHuman4330643 indicated the issue is not fixed yet.
Feb 5th, 2020 3:47pm
GetHuman4330643 confirmed the issue is fixed. Hooray!
Feb 5th, 2020 7:54pm
GetHuman4330643 indicated the issue is not fixed yet.
Feb 5th, 2020 7:54pm
GetHuman4330643 indicated the issue is not fixed yet.
Feb 5th, 2020 7:54pm
GetHuman4330643 confirmed the issue is fixed. Hooray!
Feb 7th, 2020 9:32pm