Amazon Customer Service Issues

I recently attempted to place my first order on Amazon and inadvertently ended up with four (4) new Amazon accounts. I decided to cancel the order altogether and would like to have any accounts associated with my name also cancelled. Last Friday, I received an automated call indicating a purchase of $[redacted] was made on my account, which I did not authorize. When trying to reach the number given to confirm or dispute the charge, I encountered a busy line. Now, I am unsure whether the call was legitimate. Additionally, during the attempted order, a different email address appeared that does not belong to me, making me concerned that my identity is being misused. I have not previously been an Amazon customer and do not plan to use the service in the future. I kindly request assistance in cancelling any accounts under my name and verifying if there was indeed an unauthorized order for $[redacted]. Thank you for your help. Best regards, Eleanor C. Ritter

On January 19, [redacted], I, J.O., purchased the Lazy Buddy Dog Stroller from Amazon. However, upon receiving it, I found it to be significantly larger than described. The size and weight discrepancy is causing safety concerns for the woman using it for her sick dog. The stroller is cumbersome, taking up too much space and causing difficulty in handling, especially in a small apartment. The inaccuracies in the product description on Amazon's site have led to this inconvenient situation. Despite being an Amazon Prime member, I was surprised to learn that I would have to bear the $[redacted] return shipping cost for this oversized stroller. This additional charge is unreasonable considering the initial purchase price of $[redacted]. As a loyal customer, I urge Amazon to address this issue promptly. I can be contacted via email for further correspondence. Your attention to this matter is greatly appreciated as it is causing distress during a challenging time of dealing with a terminally ill pet. Thank you for your swift resolution in this regard. J.O.

This past Saturday, I encountered frustrating issues while trying to set up Alexa. I found myself locked out of my account and was prompted to verify a charge card I no longer use. A representative assured me a callback within 24 hours, which never materialized. Today, during two separate calls, the first representative mentioned a charge dispute and claimed numerous emails were sent to me, which I never received. The representative mentioned a dispute filed by the person linked to the charge card, but that would be impossible as it belonged to my late husband. I was promised another email, but if it was sent to his email address, that wouldn't make sense. Feeling extremely disappointed, I have escalated this matter to my attorney general. I am demanding a refund for my Prime membership.

My package was delivered on 1/27/[redacted], and the description indicated it was on my back porch. Despite searching both the back and front porches, I couldn't locate it. However, on 1/28/[redacted], I discovered the box completely soaked from the rain. Although the box was falling apart, the items inside were fortunately undamaged. This delivery was crucial for my business, and I am relieved the contents are intact. I was disappointed by the driver's lack of care as there were simple ways to prevent the box from getting wet. Another driver who delivered two other packages the same day managed to place them where they wouldn't get wet. I urge your drivers to be more thoughtful and perhaps provide a photo of where they leave items. It's essential to avoid leaving packages out in the rain.

Around January 17th or 18th, I received an automated call on my phone regarding a purchase on Amazon that I didn't make. I was provided with a number to call and spoke with Mark, who did some things on my computer before transferring me to his supervisor, Mike. Mike mentioned a refund but warned that I might have to repay any excess funds, leading me to buy gift cards from Best Buy, Walmart, and Target to reimburse them. I fell victim to a scam and reported it to my bank, but haven't received much assistance yet. This experience has made me cautious about phone calls and emails.

I have been blocked for over 55 days for unknown reasons. After setting up an account, buying gift cards, and trying to place an order, I was told my account was suspended due to potential suspicious activity. I was assured it would be resolved within 24-48 hours but nothing has changed. I provided proof of gift card purchases and updated my credit card details. However, $[redacted].00 worth of gift cards is still being held. I have used similar gift cards on my wife's Amazon account without any issues. Despite numerous calls, I have not made progress because the support team cannot assist beyond a certain point. They keep saying my case needs to be escalated to a Specialist. It's frustrating dealing with such poor customer service. I am considering contacting the Attorney General's office for help.

Please escalate this matter to an IT supervisor who can address the issue promptly. I prefer to be addressed as Mrs., Mr., Ms., Ma'am, or Sir, not as "mate." This is the fifth daily message this week, each with different phone numbers and tracking codes. I will soon change my phone number due to the frequency of these messages, which is very frustrating. I have not made any recent purchases from Amazon, and this is concerning. Your security measures should be strengthened to address this potential breach. I worry about vulnerable individuals who may fall victim to such scams. This may be a scam related to porch piracy, which is unfortunately common in Chico, California. The latest phone number is 1.[redacted], and the most recent message refers to an Amazon package with tracking code 1zyl5kgb[redacted], instructing me to set delivery preferences at g6emc.info/zGgrq5k6jNo.

I recently experienced fraudulent activity on my Amazon account due to a Chrome breach. Upon noticing an unusual charge on my business Amex card, I promptly reported it as fraud to American Express and also contacted Amazon about the issue. Despite Amazon confirming the unauthorized activity and intercepting the shipment of the order, my account was frozen until I paid the disputed amount that Amex had refused to cover. Despite numerous calls and escalations up the management chain, Amazon insists I must pay the charge to regain access to my account, even though the merchandise was stopped in transit. Each time I reach out to Amazon, I am told to wait for an email, only to receive the same demand for payment. This situation has become a frustrating ordeal, and I am seeking assistance to resolve this ongoing issue.

Order# [redacted]-[redacted]. I ordered items categorized as hazardous materials which I cannot return due to their nature. The product description did not mention they were hazardous or came in an aerosol can as depicted in the pictures. As I bought them for a vacation involving air travel, I cannot take aerosol items in my baggage. If these details were provided, I would have chosen a different product. Though it's only $15, the lack of information led to this issue. As a loyal customer, I hope for a goodwill gesture from Amazon to credit me back, ensuring my satisfaction.

I made an order, but it was mistakenly delivered to [redacted] 1/2 San Emidio, Taft, CA [redacted]. I'm concerned the package may have been left out too long or gotten stolen due to past delivery issues at this address. After this mix-up, I tried to place another order using a financing service called Klarna. Klarna sets up a one-time credit card using your payment info, allowing payments in four installments. Unfortunately, my Amazon order was denied due to payment method issues, leading to my account being permanently locked. I've filled out a form to resolve the payment problem and need to speak with customer service to either unlock my account or resolve the previous order issue. I had informed customer service of my problem before my account was locked.

Hello, I am writing to request assistance regarding the returns I made for an Apple iPad Pro and Apple Watch Series 5. Unfortunately, there was an error in the return process. To provide details, I erroneously attached the AirPods return label to the exterior of the box when returning the items. Subsequently, the box, mistakenly labeled, was taken by a UPS driver in Price, Utah. The tracking number for this package is 1Z55AY[redacted]96, and it arrived at the Amazon return center in Las Vegas on January 6, [redacted], where it was received by Tim Dailey. Regrettably, the iPad Pro and Watch Series 5 were inside this box while the AirPods were not. Upon realizing this mistake, I took the AirPods back to California and later brought them to the UC Berkeley Amazon Fulfillment Center on January 8, [redacted]. The AirPods return was successfully processed on January 16, [redacted], under return authorization DxwGcYnjRRMA. I had a discussion with an Amazon FC representative at UC Berkeley's campus on January 8, [redacted], who assured me that the returns for the Apple Watch Series 5 and iPad Pro would be processed if both return authorization slips were included in the box, which I confirmed. I was advised that it might take 2-3 weeks for the refund to be issued. Despite this, as of January 31, [redacted], I have yet to receive a refund. My inquiry to Amazon customer support did not yield a resolution, as the representative mentioned a policy against combining multiple items in one box. However, I have previously included multiple items in a single box without issue and found no instructions to the contrary in the return guidelines. The representative directed me to contact UPS, but given the circumstances outlined, this would be unproductive since the package with the iPad Pro and Watch is missing. I kindly request prompt investigation of this matter, as the significant sum of $1,[redacted]+ involved is crucial to me as a graduate student and long-time Amazon customer. Thank you for your attention to this issue. Sincerely, D.D.

Subject: Billing Dispute - Price Adjustment Request for Adjustable Bed Frame I purchased an adjustable bed frame from Amazon on December 13, [redacted], for $[redacted].51. Upon checking the Amazon website on the scheduled delivery date, January 2, [redacted], I found the same frame listed for $[redacted].35, a difference of $[redacted].16. When I called Amazon Customer Service to request a price adjustment, I was informed that I needed to return the item, cancel the installation and warranty, and repurchase everything at the lower price, as they couldn't directly match the new price. After explaining the logistical challenges of returning a [redacted] lb item, the representative offered only a $[redacted] credit to my Amazon account, which I did not accept. Despite my dissatisfaction with this resolution, I was told there were no further options. I feel disappointed by the handling of this issue and intend to reconsider making major purchases from Amazon in the future, given my longstanding history as a customer. I have already reached out to corporate via mail but have not received a response. I request that a representative from Amazon contact me to address this matter promptly. Thank you, Diana M. [redacted] [redacted]

I need your assistance. Recently, I received this email from Amazon: Hello Pat Jones, A package was delivered on Tue, Jan 28. A refund was issued on Mon, Jan 27 as requested. To avoid charges, please return the items using the provided label. If you have already returned the items, disregard this message. Print return label and instructions View return & refund status Send by: Wed, Mar 11 Return ship method: Kohl's Dropoff (No printer or packaging required) 2 x Well Woven Barclay Medallion... Items subtotal: $60.74 Tax: $5.22 Shipping: $0.00 Total: $65.96 Your MasterCard will be charged $65.96 if the item is not returned by Wed, Mar 11. Initially, we ordered THREE rugs, each to be shipped separately. Amazon only gave us a tracking number for ONE package, which arrived on Mon, Jan 27. The other two runner rugs did not arrive, and without additional tracking numbers, we couldn't track them with USPS. However, on Tue, Jan 28, we received one of the missing runner rugs. We intend to keep this rug. The cost is $30.37 plus tax. Regrettably, we have not received the second runner rug as of Fri, Jan 31. As these were the last two rugs in stock, Amazon cannot replace the missing rug. As per my conversation with customer service, I was told that if the rugs were received after the refund was issued, we could keep them since tracking numbers were not provided. We are willing to pay for the received rug, but it wouldn't be fair to be charged for the unreceived one. Can you assist me with this issue? Thank you, Pat J.

This is a transcript of a chat I had with Amazon's representatives. During the conversation, they abruptly ended the chat, and I never received an email with a solution to my issue. Chat Transcript: You are now connected to Bhupinder from Amazon.com. Bhupinder: Hello, my name is Bhupinder. I'm here to assist you today. Me: Hi, I have a Kindle Voyage that froze and couldn't restart at all. Bhupinder: Hello Jaime, nice to meet you! Me: I previously chatted with a colleague who couldn't resolve the problem but offered a 15% discount on a new one. I'm interested in purchasing it but will be in France, without my cellphone in Europe for verification. Bhupinder: Apologies for the inconvenience. Me: I'd like to order my Kindle to be delivered in Paris, France, but can't verify my password without the code sent to my phone. Bhupinder: Which Amazon site are you using, like Amazon.de, .fr, etc.? Me: I understand I can only order from amazon.fr while in France. Bhupinder: Let me connect you to a team member who can assist you promptly. Me: Ok, thank you. Jessie: Hello Jaime, I'm Jessie and I'll assist you with your Kindle inquiry. Me: Can you see the issue on your screen? Jessie: I see it, Jaime. You're in Europe and can't verify the code to sign in, right? Me: Correct, I believe I have two-step verification but can't proceed without the code. Jessie: We'll need to disable it manually but first, let me confirm your two-step verification status. Me: Ready to provide any information to verify my identity. Jessie: Let me check that quickly and provide you with instructions if needed. Me: I urgently need a new Kindle due to the Voyage malfunction. Will you send the instructions to my email? Jessie: Checking now, please give me a moment. Me: No rush, take your time. Jessie: It appears your account doesn't have two-step verification. It could be asking for a code due to a location change. Are there any other verification options? Me: Only the code, no other options at the moment. Jessie: Investigating further, please hold on. Jessie from Amazon.com has ended the chat.

I am not a delivery service for Amazon, especially as I am over 60 years old. Your driver attempted to deliver to 16 Beech View Walkington today at 2:00 PM but did not wait for the residents to answer the door. He approached me, and even though I informed him the residents were home, he was rude and arrogant. I reluctantly accepted the two parcels under the condition he left a delivery card. Shortly after, a neighbor came to retrieve the parcels. I explained the situation to them. It is crucial for your company to ensure proper delivery methods and not rely on senior citizens to handle deliveries for you. Unless I am compensated, I will not accept parcels for neighbors, and your driver will need to return to fulfill his duties properly. Mrs. H.

Good morning, I am encountering several issues with my recent orders. Initially, I tried to update my address, resulting in duplicate orders being sent to both the old and new addresses. Additionally, I have been charged twice for the same order and am requesting a refund. I attempted to update my card information, but it did not reflect in my Amazon account, requesting identification from my old, disabled card. Two new orders I placed have arrived, but one of the items appears to be missing from the billing. I am eager to resolve these matters, please contact me via phone. Included are copies of invoices received by mail that I couldn't enter due to the card issue. The charges on these invoices do not match those on my credibanco account statement. Thank you for your prompt assistance. Best, MaryC

Order # [redacted]-[redacted] I have noticed that the delivery date for my order keeps getting changed last minute without any notification. Today, the delivery date was originally set for today, but it suddenly changed to tomorrow in the late afternoon. This has been occurring more frequently and is frustrating. I am disappointed by the lack of updates when the delivery date changes, leaving me to check Amazon for the new information. I don't understand why there are last-minute changes as it is happening too often. There seems to be no explanation for these delays that keep affecting the promised delivery dates. This inconsistency is undermining the confidence customers like me have in the delivery process. I hope this issue can be investigated to identify the cause and prevent it from happening so frequently in the future. Thank you for addressing this matter.

Hello Amazon Team, I recently signed up for an Amazon Prime account and began using Amazon Photos. I was pleasantly surprised to find out that my family members can also use Amazon Photos. I have a question regarding sharing. When I send a link to my wife, does she need to use her own Amazon account to log in, or can she use my login information? It's not an issue for my wife to use my account, but I want to ensure the privacy of my personal login details if I share with other family members. Thank you in advance for your response. Greetings from Germany, Hans Peter

I recently placed an order over the phone for 1 toner and 2 pads after seeing a TV commercial with a contact number. Unfortunately, I wasn't able to speak with a live person during either of my calls to inquire about the total cost. I called again for clarification on the billing, but was directed to another number for order inquiries, which didn't work when I tried calling. I am concerned if this may be a scam. Can someone assist me in determining the accurate total cost? Your help is appreciated. - K

Regarding order number [redacted]-[redacted], I am writing about an issue with my recent purchase. I ordered a red size large "Urban CoCo Women's Flared A-line Pocket Skirt High Waist Pleated Midi," but instead received tan pants. I have already returned the incorrect item using the provided label. The package was delivered on 1/23/[redacted]. I am awaiting my refund, which Amazon states will be processed upon receipt of the return. I am disappointed as I have not yet received my refund, despite the error on your end. To expedite the process, I can provide pictures of the pants that were mistakenly sent. Thank you for your prompt attention to this matter.