Hi, I am a happy Amazon customer. Recently I was given a free month of Amazon prime (wh...

GetHuman-twcooper's customer service issue with Amazon from January 2020

Help with my Amazon issue
The issue in GetHuman-twcooper's own words
Hi, I am a happy Amazon customer. Recently I was given a free month of Amazon prime (which was fine) and now they are billing me for Amazon prime. But I never requested to continue it after the free month? How do I cancel it and possibly get my money back? I'm sure its a good product but I don't have time for it. Thanks. Dr. Tom Cooper (*****@***.com)

GetHuman-twcooper did not yet indicate what Amazon should do to make this right.

How GetHuman-twcooper fixed the problem
I went into my Amazon account and found a place under HELP where I could contact them. Apparently, they have many people who cancel Prime as they had an auto-link where you can go under "manage my account" or similar to cancel. They promised to refund my first month since I had not used Prime at all and never requested it. Cheers, Tom c.
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Customer service issue
Reported by GetHuman-twcooper
Jan 22nd, 2020 - 9 months ago
GetHuman-twcooper shared how to fix
Seen by 2 customers so far
Similar issue to 51154 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address


GetHuman-twcooper started working on this issue
Jan 22nd 1:47pm
GetHuman-twcooper confirmed the issue is fixed. Hooray!
Jan 22nd 9:33pm