Amazon Customer Service Issues

Amazon account under Darrell K. Meisberger - Concern regarding Amazon Prime Subscription - The account was scheduled to renew on 1/16/[redacted]. I attempted to update the payment card on the account from the Capital One card used in [redacted] to a debit card ending in [redacted] in my name (Cathy Meisberger) and adjust the yearly charge from last year to a $12.99 monthly charge. The card was successfully changed to the debit card as requested, but the yearly payment was not updated to monthly. On 1/16/[redacted], the $[redacted] yearly charge was processed. After contacting Amazon, I was told it would be resolved in 24-48 hours, but the amount was withdrawn from the bank on 1/18. Despite further calls by my husband on 1/18, the issue remains unresolved. We are requesting either a refund of $[redacted] and change to the $12.99 monthly fee, or cancellation of the subscription with a $[redacted] refund. We have not used the subscription since the payment went through. Your prompt attention to this matter is appreciated. Thank you, Darrell and Cathy Meisberger.

It has been quite some time since I last logged into my amazon account and now I'm struggling with the security question about the phone number associated with the account. I might have forgotten or possibly entered the wrong phone number. I reached out to my father, who helped create the account years ago, but he couldn't provide the correct phone number. I've also attempted to log in from previous devices, but they have been reset and are not recognized by amazon as previously logged-in devices. Additionally, due to multiple failed login attempts, I am currently locked out of my account. Any help with this confusing situation would be greatly appreciated. Thank you.

Subject: Assistance Needed for Ecco Shoes Order Issue I am writing regarding my recent Ecco shoes order through Amazon.de. I faced an issue with the credit card authorization and ended up with three pairs instead of the four I ordered. Wanting to exchange for a smaller size due to the width, I processed one return and two exchanges. However, there seemed to be a mix-up during the returns process as all four pairs were placed inside the original box, but only two pairs were scanned at the DHL parcel shop. I have been unable to reach anyone in Holland or Germany for assistance, so I am reaching out to seek your help in resolving this issue. Thank you for your attention to this matter. Sincerely, O. Grader Winterswijk, the Netherlands

While trying to check out an item on Amazon, after being logged in, I encountered a "sign-in" pop-up prompting me for my password. Despite entering the correct information from my password manager Bitwarden, I received an "Incorrect password" message. I then tried using LastPass, still getting the same error. Surprisingly, switching to a different browser resolved the issue, although I had used the initial browser successfully on 1/18/'20 for a previous order. The whole verification process seemed unnecessary since I was already logged in, leading me to question Amazon's system. Strangely, I didn't receive an immediate email about a verification code, but later, I started receiving codes in my inbox. The ordeal made me ponder if shopping on eBay would be less troublesome. It's puzzling how a simple checkout turned into such a frustrating experience. Wes

Dear Amazon Customer Service, I am writing to express my deep dissatisfaction with the recent purchase of a Motorola Moto E5 Play through your platform. I urgently need a new phone due to technical issues with my current device that is essential for my daily communication needs. After researching which phones are compatible with my phone service, I chose this model based on its quality and affordability. Unfortunately, the phone I received, advertised as "factory unlocked," can only be used with Verizon, not my current service provider. Despite contacting the seller, Used-Gadget, I have been informed that I can either return the phone for a refund or receive a $20 compensation for the inconvenience. This situation has caused me significant distress as the purchased phone was meant to be a gift from an organization, and the process of returning it is complicated due to their Amazon account being used for the transaction. I am disappointed with the false advertising and lack of resolution options provided by Amazon, Verizon, and Motorola. This experience has left me questioning the integrity of your services and has caused me great frustration. I urge you to rectify this situation promptly by replacing the phone with the one that was originally advertised as compatible with all phone carriers. I hope for a swift resolution to avoid losing my trust as a long-time Amazon customer. Sincerely, [Initials]

Dear Amazon Customer Service, I wanted to inform you that the item I received does not match the one I ordered. Instead of the 38-inch bag I requested, a smaller Ralph Lauren bag was delivered to me. I have attached the pickup receipt provided by your courier on Friday, January 17, [redacted], confirming the return of the item to you. Could you please confirm the date when I will receive my refund? I am looking forward to your prompt response. Thank you, Rainier / Dolly

Original post revised: Price: ₹ [redacted].00 with FREE delivery on orders over ₹ [redacted].00. You save ₹ [redacted].00 (58%). Includes all applicable taxes. Pay on Delivery option available. Item is in stock and will be delivered between Jan 23 - 28 to Kuldeep in Agra [redacted]. Sold by HeyBey Traders (3.4 out of 5 | 10 ratings) and Fulfilled by Amazon. Features include noise cancellation, sweat-proof design, Bluetooth connectivity, magnetic headset, and comfortable fit. The earphones have an ergonomic design, airtight rubber inline controls, and a magnetic feature for easy storage. They also provide a 10-meter working distance. Charging time is 2 hours; remember to charge for 20 minutes before first use. The headset offers multiple functions controlled by a single button for easy use.

Hello, Around a year ago, I placed an order on Amazon.ca but mistakenly entered my address information, leading to my account being flagged for suspicious activity. Despite multiple attempts to resolve the issue through customer support, I encountered unhelpful responses and poor communication. Recently, I created a new account under the name Devan Douglas to place an order, only to face the same problem of suspension due to suspicious activity. This situation is frustrating as I rely on online orders being a military member stationed in northern Alberta. Despite efforts to address the problem through phone calls and web tickets, I have been unable to find a solution. I am seeking assistance to resolve this issue and would appreciate speaking with a human representative instead of being stuck in an automated email loop. Thank you.

Hello, I encountered troubles with my Amazon.ca account about a year ago due to an address error while placing an order. This led to a suspension for "suspicious activity" and a request to contact customer support. I spoke to a representative who advised that my bank needed to share information to unlock the account. My bank declined, which Amazon did not accept as a valid reason. Despite multiple attempts to resolve this, support was unhelpful and even hung up on me. Recently, I attempted to create a new account, "Devan Douglas," to make a purchase successfully. However, even this account got suspended for the same reason. I confirmed billing information accurately and received an email today stating my Devan Douglas account got closed. As a military member stationed in northern Alberta, online shopping is crucial due to the remote location. Resolving this issue over the phone or through website tickets has been unsuccessful, and I require assistance. Consequently, I request to be connected with an accounts manager capable of assisting me in resolving this matter.

I tried to contact you, but your website will not accept my password, even though I used it recently to place an order. While I appreciate the items I received from Amazon, I rarely receive a packing slip or any identification of my order, which I need. Unfortunately, my printer is not working. Today, I made a purchase and paid around $9.99 for quick shipping. However, the text I received stated that I will receive it in several days, which almost negates the purpose of paying for expedited shipping. If possible, please reach out to me at [redacted]. Thank you for your assistance. I love shopping on Amazon, but I find simple tasks like this can be quite time-consuming.

My husband recently passed away and I have been trying unsuccessfully to cancel his Amazon Audible subscription which keeps charging $14.95 per month. Despite multiple attempts, I have not been able to successfully close his account. The bills are linked to a Synchrony account ending in [redacted]. I have tried contacting them as well, but the bills persist. I am deeply frustrated by this situation, as my deceased husband obviously has no need for an Audible subscription. I am willing to provide a copy of the death certificate if necessary to resolve this issue. Kindly cease sending these bills as it is distressing to continue receiving them. Thank you for your attention to this matter.

I was charged for 2 queen mattress toppers without my consent. I am struggling to get a third party to contact me or issue a return. Despite my frustration, I have communicated politely on the phone. I need this charge reversed as it was not authorized. Various representatives and supervisors overseas directed my call until I was advised to add an email to my phone number for this order. Unfortunately, I am unable to update the information due to a security question related to an old credit card I no longer possess. Amazon's customer service has not been able to assist with this issue. I am also being told I must pay for the return shipping, which I find unacceptable. It is challenging to locate the third-party vendor listed on the box for the return. Resolving this promptly will earn my praise for Amazon; otherwise, I will escalate this matter.

I am having trouble with my Amazon account after a recent attempt to make a purchase. Despite providing my billing statement and verifying my payment information, my account remains blocked. Amazon insists that my document is incomplete because it lacks the last 4 digits of my credit card number, which are not typically displayed on billing statements. This situation is frustrating as I have provided all other necessary information, including my name, address, and recent transactions. Unfortunately, I am unable to proceed with my order unless Amazon confirms this detail. As a result, I am considering purchasing the phone from another platform like eBay where I have not encountered similar issues. I kindly request that Amazon cancel my order for the phone. Thank you.

I recently made a mistake by purchasing 3 Google Play gift cards: one for $50, another for $70, and the third for $[redacted]. It turned out all three cards were already used, and I didn't get refunded. Despite my distrust, my fiancée convinced me to buy 5 more $[redacted] gift cards for a moving company. Unfortunately, all 5 were canceled, and I only got a refund for one. I'm frustrated as I haven't received refunds for the remaining 4 cards. I plan to consult with a lawyer to address this issue and consider legal action against Google and Amazon. I insist on getting my money back for the unused gift cards promptly and fairly.

Dear Amazon, I am Farah Taqi, a student at the British School of Kuwait in Salwa. Our Y7 team, the SCORPIONS, is participating in an F1 in Schools project. We are seeking sponsorship for designing a car, testing it, creating a logo, and securing sponsors for the competition on April 21st and 22nd, [redacted]. As part of my role, I am reaching out to exceptional companies like yours for support. Our team consists of six members with unique roles such as project manager, graphic designer, research manager, manufacturing engineer, marketing manager, and design engineer. We believe that your sponsorship would greatly contribute to our success in the competition, where schools worldwide will participate. Sponsorship points play a vital role in our school competition, and we feel that your support would be invaluable. We admire your company and plan to showcase our sponsors on our booth, car, T-shirts, and other merchandise. A contribution of 45 KD would be appreciated. We anticipate your positive response and thank you for considering our request. Warm regards, Farah Taqi and The SCORPIONS Team (BSK)

Incorrectly Sized Robe Received Twice I initially ordered a MEDIUM robe for my husband as a gift, but it was too big. Upon exchanging it for a SMALL, I received another MEDIUM. Despite returning it and reordering a SMALL, I received a third MEDIUM. Frustrated, I returned the latest package today. My initial purchase predates Christmas, yet I am still out of pocket $99 owed to Amazon on my Cap 1 Master Card. I urge the return of these funds. Additionally, going forward, I wish to avoid conversing with individuals who have difficulty with the English language.

I bought AirPods as a Christmas gift from Amazon Warehouse listed as "Used - Like New." Upon opening them on Dec 24th, my daughter noticed they were heavily used and dirty. I promptly initiated a return and shipped them back the same day. Amazon declined to issue a refund, claiming the AirPods were not as described. I argued that I returned them because of their condition, but Amazon insisted they were sent in "like new" condition. Unfortunately, I can't even retrieve them now as they have been deemed unusable by Amazon. It's frustrating as it's my word against theirs. What options do I have in this situation?

Subject: Difficulty Making Comments or Requests on Amazon To Whom It May Concern at Customer Service, Regarding Frozen Meals and Grocery Delivery: Comment and Request First and foremost, I want to express my deepest gratitude for providing the convenient service of grocery delivery. I am truly thankful for the wide array of options available in the individual frozen meal selection. This has been instrumental in assisting me with my dietary plan. I particularly appreciate the variety of choices from brands like Marie Callender's and Healthy Choice, which are among my top favorites. Additionally, I was pleasantly surprised by the selection of new brands that I look forward to sampling. I have a request to make. Boston Market is my go-to brand for individual frozen meals, with my utmost favorite being the Chicken Parmesan. Currently, I noticed that only two Boston Market items are offered. It would be fantastic if Amazon could expand its inventory to include all 23 frozen meal products from Boston Market. Your efforts in accommodating this request would be greatly appreciated. Lastly, I kindly ask for improved accessibility to the email address designated for comments or requests, as it was challenging to find this information on the website. Thank you once again for the extensive range of options provided. Sincerely, B.A. Harvey [redacted] [redacted] White Magnolia Pl Apt [redacted], Bldg 14 Lutz, Florida 33[redacted]

I need to return an iPad mini keyboard with a cover. The first one I ordered was faulty, so I printed a return label for a replacement. Unfortunately, the replacement also didn't work. When I tried to process the return, I didn't receive a return label. Now, I'm at Kohl's to return both items, thinking they could be returned using the same label. However, that's not the case. I'm unsure how to proceed with returning the second item. Thank you for your help.

I received separate tracking numbers for a Rolodex and hanging files as they couldn't fit into the same box. The Rolodex arrived in an envelope. The Rolodex was picked up alongside some damaged file boxes and a book, but I have yet to receive a refund. I kindly request the refund to be credited back. The hanging file folders are still with me as UPS lacks the label. Could a new label be sent my way, as I am now capable of printing them? The previous tracking number ended in [redacted], detailing the return of the Rolodex. I am eager to know the next steps. I am in need of a return label for the folders and the refund for the Rolodex. The order number is [redacted]-[redacted].