Amazon Customer Service Issues

Archive 167

The following are issues that customers reported to GetHuman about Amazon customer service, archive #167. It includes a selection of 20 issue(s) reported January 9, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently noticed a monthly charge on my savings account from Amazon Prime Video since April [redacted] for around €6.50, but I never signed up for it. I've been unable to contact Amazon since I don't have an account with them. Despite searching my email for any commercial or confirmation from Amazon Prime Video, I haven't found anything. I've searched extensively online but haven't found a phone number or email for Amazon Prime Video in any country. I would like to stop this withdrawal and receive a refund since I never agreed to any contract or service with them.
Reported by GetHuman-skonhets on Thursday, January 9, 2020 10:34 PM
Regarding my order for the AeroPress coffee maker (Order #[redacted]-[redacted]), I received the item defective. I contacted Amazon customer service and they provided me with a return label. However, the item was marked as "do not refund" with the following explanation: "Regarding the additional item sent in error with your original order, we will not issue a refund. The return has been received and processed." I did not receive this item as an addition to my original order. It was defective, and I am requesting an immediate refund to my credit card as the return has been received by Amazon.
Reported by GetHuman-iammygod on Friday, January 10, 2020 3:42 PM
An order I placed with Amazon was mistakenly sent to my mentally challenged sister in a group home in San Jose, CA, which is not appropriate as she cannot use the electronics part for an antenna. Additionally, a separate order for fringed jeans, which I intended for her, was delivered to me in Georgia. I took care to provide the correct addresses for sequential orders, yet this error occurred. Amazon's organizational issues have led to multiple mistakes in my orders and the support staff seems unable to address these issues effectively. It is frustrating dealing with these repeated errors.
Reported by GetHuman4232601 on Friday, January 10, 2020 7:03 PM
I am writing to express my urgent dissatisfaction with the poor customer service I received from your affiliate, "souq.com," based in Egypt. The handling of my order for a mobile Mate 8 case, placed on 30/12/[redacted] with order number [redacted][redacted], was disappointing and has caused internal issues for me, impacting my family relationships. Though the order was supposed to be delivered by January 4-6, [redacted], I received an email on January 6 stating that the order was canceled due to the seller's failure to confirm within the timeframe. I have some pressing questions: 1. Why am I being penalized for your poor choice of supplier? 2. Why must I endure the loss of time waiting for an order I expected to receive on time? 3. What compensation can I expect for the inconvenience caused by the mishandling of my order? I have raised these concerns with "souq.com" but have only received a generic apology. As a loyal customer who has never experienced such issues before, I am disheartened by this situation, especially since "souq.com" is now owned by Amazon. I hope for a more substantial response than a mere apology. Thank you, Dr. A. Abdelrahman Business, Marketing, and HR Consultant and Trainer
Reported by GetHuman-dahmeda on Friday, January 10, 2020 8:28 PM
Regarding Order # [redacted]-[redacted] Cubot R15 Pro 4G phone Order date: December 11, [redacted] Tracking ID: QC[redacted] Hello, I placed an order for the Cubot R15 Pro 4G phone to be delivered to the Amazon Hub Locker - Guitar at [redacted]/[redacted] Farmstead Road, Corby, UK, NN18 0LL. The phone was meant as a gift, but the recipient bought a new phone, so I wanted to return it. After receiving the email notifying me that the item was ready for pickup on December 14, [redacted], I left it in the locker per the instructions for uncollected packages. Strangely, on January 10, I got an email thanking me for picking up the phone, even though I hadn't. I'm confused now about the phone's whereabouts; was it returned by the courier or picked up by mistake? I haven't shared my pickup code, so I'm unsure how this could have happened. I would appreciate any insights on this situation.
Reported by GetHuman4237459 on Saturday, January 11, 2020 8:04 PM
I encountered an issue while trying to access our Amazon.com ADVANTAGE seller account to fulfill an order, and after multiple unsuccessful login attempts, the screen suddenly displayed "ACCOUNT CLOSED". Despite a month of attempting to contact AMAZON.COM, I couldn't find a telephone number for Seller Central or Seller Support for the ADVANTAGE PROGRAM. Eventually, we discovered a customer service email link, but only received generic responses from various Amazon agents in India stating that our case was under investigation. It was later revealed that having two email addresses on file led to the account closure. Despite sending numerous emails requesting a phone call for assistance, we continue to receive unhelpful robotic responses with no clear guidance. The lack of a reachable phone number for proper assistance has made the situation incredibly frustrating and confusing.
Reported by GetHuman-dstatler on Sunday, January 12, 2020 3:47 AM
I have a question. I've been an Amazon customer for a long time and have a Symphony Store Card. I recently applied for a trial Prime membership and need to decide whether to continue after the trial period. Is it worth it for me? As far as I can tell, I get 5% credit on purchases regardless of having a Prime membership. With Prime, I can receive quicker delivery at no additional cost. If I don't use other services like streaming or music, is it worth paying $10 per month for Prime benefits? Can you convince me?
Reported by GetHuman-woodypa on Monday, January 13, 2020 11:48 PM
I have been struggling to access my Amazon account and suspect it has been compromised. The unauthorized access led to fraudulent transactions totaling £[redacted].67, which I have reported and my bank account has been closed. Amazon took action to recover the funds, totaling £[redacted].55, leaving a balance of £[redacted].88 that I am owed. I require confirmation of these transactions and the reimbursement of the correct amount. Despite Amazon's response that they couldn't find a Seller Central account linked to my email, the transactions clearly show funds were taken by Amazon Marketplace. I'd appreciate guidance on the next steps for my closed account and how to continue using Amazon services securely. I mistakenly opened a new account using the same email and now seek assistance in consolidating my accounts and ensuring their security. If I can't resolve this, I may involve Action Fraud for further help. Your prompt response and assistance are greatly appreciated. Thank you, Brian Maddocks.
Reported by GetHuman-tomadduc on Tuesday, January 14, 2020 8:23 AM
Subject: Delivery Issue Feedback from Baptist Mid-Missions Dear Concerned Party, I am writing on behalf of Baptist Mid-Missions, a regular customer of yours, praising the wide range of products and services you offer. However, we have encountered an issue with the Amazon Delivery service in the past two weeks. The assigned driver, despite clear signage directing deliveries to the rear entrance, consistently delivers to the front reception area. When our staff politely redirected her, she responded rudely and unprofessionally. This behavior was witnessed by multiple staff members, including our building manager. We believe this conduct is uncharacteristic of Amazon's usual high standards of service. We are located at [redacted] Webster Road in Cleveland, OH, and the incident occurred yesterday between 1:45 and 2:00 PM. We hope this feedback helps in addressing and rectifying the situation promptly. Sincerely, Rev. Steve F. Administrator for Operations Baptist Mid-Missions
Reported by GetHuman-sfulks on Tuesday, January 14, 2020 8:00 PM
I'm having trouble accessing my account. Resetting it via email doesn't seem to work. The number on the website has lengthy ads, and the one here isn't helpful. My last three addresses and my name are missing from my account. I would appreciate assistance in resolving this matter as I've made significant purchases with your company. Thank you.
Reported by GetHuman-kiblitze on Tuesday, January 14, 2020 9:51 PM
I have been a loyal customer of Amazon for many years, and unfortunately, my account is currently locked. Despite reaching out to [redacted] multiple times for assistance, I am faced with challenging questions that seem impossible to answer correctly. It appears that there are subscriptions linked to my account that I am not familiar with, raising concerns about unauthorized activity. I am unable to find a resolution as the support team keeps directing me to call back. Moreover, I am unable to access my account to utilize the rewards balance or even cancel it. Any help in resolving this issue without having to contact [redacted] would be greatly appreciated. Thank you for any assistance you can provide.
Reported by GetHuman-steedmea on Wednesday, January 15, 2020 12:11 AM
Dear Sir, I, Maheshkumar N. Chaudhari, am writing to bring to your attention an unauthorized debit transaction that occurred on December 24, [redacted]. An amount of Rs. [redacted] was debited from my SBI account by debit card transaction labeled 'OTHPG [redacted]02AMAZON MUMBAI'. I did not initiate this transaction, and there was no prior notification. I have since been made aware of this deduction. I did not make any purchases on Amazon, and I request a thorough investigation into this matter. Please refund the deducted amount promptly. I have already notified my bank and cybercrime authorities regarding this incident. I have also tried to reach out to you on the provided mobile number [redacted], but it appears to be switched off. Awaiting your prompt response and refund, Sincerely, Maheshkumar N. Chaudhari
Reported by GetHuman-nilvasu on Wednesday, January 15, 2020 7:13 AM
There is a recent unauthorized charge on my credit card that I did not make. I did not sign up for a Synchrony/Amazon credit card. I noticed five charges from "bilwa" on my bank statement totaling $[redacted].00. These charges occurred over a 3-day period, with four on December 2 and 3, and one on December 22. I cannot locate these transactions on my Amazon account. I believe someone used my information to make these purchases. I need assistance checking my Amazon account to ensure these charges are not associated with it. If they are not, I may need to address this issue with my bank. Thank you for your help. - LM
Reported by GetHuman4253193 on Wednesday, January 15, 2020 12:39 PM
I would like to address the issue regarding my Amazon UK order. I spoke with Garfield from Amazon in November about a refund for a faulty wireless Bluetooth AirPods item. Garfield advised me not to return the item due to safety concerns with lithium batteries. Now, I have been charged for the item because it wasn't sent back. I request a refund for this charge and want the complaint escalated with compensation for the inconvenience. I had faced challenges due to misinformation from the customer service team I initially contacted. I am disappointed with the current situation. Your prompt attention to this matter is appreciated. Roop
Reported by GetHuman-roopnp on Wednesday, January 15, 2020 10:42 PM
My TV arrived without the proper supporting feet that fit the TV. I contacted the company, but they were unhelpful. When I called Amazon, the customer service representative I spoke with had a strong accent, and the call had a lot of background noise, making it hard to communicate. After 15 minutes, I was informed that I needed to return the item, but it's a large TV at 50" long and 30" high, and I no longer have the box or an alternative to pack it securely. The call dragged on for another 10 minutes, during which the representative became confused, and eventually, I was mysteriously disconnected while on hold.
Reported by GetHuman-grebs on Thursday, January 16, 2020 3:51 PM
I purchased a curtain rod from RoomDividersNow for $54.99 and had it installed by Silent Labors. The installer claimed to be Troy Chapman, but later I found out he was not. He mistakenly mounted the curtain rod on the wall instead of the ceiling, even though I provided clear ceiling installation instructions. I've been unable to disassemble it as it seems jammed and may need to be sawed apart. Additionally, the curtain poles were placed at odd angles, perplexing me further. It seems the installer has been contacted by others for work, and I suspect he might be an illegal immigrant. I need assistance in replacing the curtain rod, as I believe this was not the service I paid for. The order was delivered on November 7, [redacted], with details: RoomDividersNow, 56 in to [redacted] in, order number [redacted]-[redacted]. The billing address was possibly P.O. Box [redacted], Buffalo, NY [redacted]. Silent Labors conducted the installation on 11/5/19, with order [redacted]-[redacted]. Contact for the installers was [redacted]. I am awaiting your response. Sincerely, Mary B. Contact number: [redacted].
Reported by GetHuman4258266 on Thursday, January 16, 2020 5:10 PM
We purchased a 12” Krusher compactor in June [redacted]. After only three months, it stopped working in August. Despite three visits from a technician who replaced the circuit board, two fuses, and the transformer (essentially all electronic components), all replacement parts are on back order. The technician only comes every two weeks, leaving us without a working compactor as we enter [redacted]. The seller referred us to your service center, but they have been unhelpful. Despite contacting various parties, including the distributor and showroom tech support, we are still stuck. We now seek a replacement unit or a refund for the malfunctioning compactor.
Reported by GetHuman-mrgmorga on Thursday, January 16, 2020 10:07 PM
I have been continuously charged for products that I canceled back in June [redacted]. Despite disputing with my bank and canceling online in your system, the charges for a food product I am unable to consume due to my gastrointestinal issues keep coming. I will provide a doctor's note to support this. Additionally, the delivery address has not been updated despite me changing it in May [redacted]. I expect a refund for all payments made after I received the confirmation from you. Please cancel the delivery of the apple chips as I no longer reside at that address. If necessary, I will involve my attorney and bank to resolve this matter.
Reported by GetHuman-emguynn on Saturday, January 18, 2020 9:36 PM
My name is Eric Hanford, and I want to address a concerning issue I experienced with the chat customer service. Despite over an hour and a half of messaging, I received repetitive responses regarding my orders from 01/18/[redacted] with subscribe and save. Initially, the delivery date was set for next week, but it was later changed to 02/29/[redacted] without explanation. After chatting with 6 or 7 representatives, I was unable to resolve the situation. Some suggested canceling and reordering, but the prices had increased significantly, and a coupon was no longer applicable. While the subscription discount is minimal, the lack of assistance was disappointing. This negative experience has led me to contemplate closing my account, as I typically shop on Amazon frequently without issue. I hope this feedback prompts better training for customer service representatives to prevent others from encountering similar frustrations. Thank you, and have a pleasant day. - Eric Hanford
Reported by GetHuman-ndcrazy on Sunday, January 19, 2020 5:39 AM
When I email [redacted], I am directed to a message from Amazon Customer Service stating that the email address does not accept incoming direct emails. The message includes helpful links to address common inquiries such as tracking orders, canceling items, resolving order problems, managing gift certificates, and processing returns and refunds. They provided resources for modifying orders, updating addresses, and finding answers to other questions. They encourage users to visit Your Account for order modifications, search the help section for more information, or contact customer service through the website. The email concludes with a thank you for shopping at Amazon and hopes to have the customer back soon.
Reported by GetHuman-missmlek on Sunday, January 19, 2020 9:21 PM

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