We ordered a **” Krusher compactor back in June of ****. The unit worked for * months t...

GetHuman-mrgmorga's customer service issue with Amazon from January 2020

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The issue in GetHuman-mrgmorga's own words
We ordered a **” Krusher compactor back in June of ****. The unit worked for * months then failed last August. We have had a technician from the service center out on three separate occasions and he has replaced the circuit board, two fuses and the transformer. Essentially all the electronic components in the unit and all parts on back order. Also, the tech utilized by the service center is only available once every two weeks. So, we still do not have a working compactor and it is now ****. The seller of the unit directed us to your service center but they are basically useless. *We have called everyone we can here in the states including your distributor and your showroom tech support to no avail. We have lost our patience and would like a replacement unit sent to us or we would like a refund on the non-working unit.

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Amazon

Customer service issue
Reported by GetHuman-mrgmorga
Jan 16th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 52342 others
0 customers following this
Items needed
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Order number
Name on the account
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Timeline

GetHuman-mrgmorga started working on this issue
Jan 16th, 2020 10:07pm
GetHuman-mrgmorga indicated the issue is not fixed yet.
Jan 16th, 2020 10:07pm
GetHuman-mrgmorga indicated the issue is not fixed yet.
Jan 16th, 2020 10:07pm
GetHuman-mrgmorga indicated the issue is not fixed yet.
Jan 16th, 2020 10:07pm
GetHuman-mrgmorga indicated the issue is not fixed yet.
Jan 17th, 2020 2:11am
GetHuman-mrgmorga indicated the issue is not fixed yet.
Jan 17th, 2020 2:11am
GetHuman-mrgmorga indicated the issue is not fixed yet.
Jan 17th, 2020 2:11am
GetHuman-mrgmorga indicated the issue is not fixed yet.
Jan 17th, 2020 2:11am

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