Amazon Customer Service Issues

Dear Team, I have been a loyal Amazon customer for many years. Recently, I ordered a Samsung 108cm (43 Inches) Full HD LED TV UA43N5010ARXXL (Black) ([redacted] model) with a Fire TV Stick offer on 3rd October [redacted]. Although the product was a combo deal, I encountered difficulties with the pricing when trying to add both items to my cart. Despite seeking assistance from a customer service representative, I faced challenges in explaining the issue until I was transferred to a knowledgeable gentleman who guided me through the process. Upon receiving my order, I opted for a 12-month no-cost EMI plan. However, upon scrutinizing my card statements, I discovered discrepancies in the charges. The actual amount being charged is Rs. 28,[redacted], which is higher than the total of Rs. 21,[redacted].23 mentioned in my order details. Despite my attempts to address this with customer service, I felt unheard and encountered rudeness, which was unexpected from Amazon. I seek resolution for the incorrect charges and hope for a positive outcome from your team. Thank you and regards, Nilesh Sachan

I've been struggling to log into my Amazon account. I placed an order and wanted to add another item, but the bank app sent three payment confirmations for one order. When I attempt to access my account, it claims unusual activity and asks for a verification code that I never receive. I haven't changed my location or device, so something is amiss. I've been trying for 8 hours without success. Why can't I log in? I'm concerned my card might be compromised. How do I contact Amazon directly without account access?

On December 18th, [redacted], I ordered a Zotop XHYUK iPad case priced at £14.68, but did not receive an order confirmation email. Feeling unsure if the order went through, I placed a second order the next day, which was confirmed promptly. On December 20th, two identical parcels were delivered to 30 Nancherrow Terrace, St Just, Cornwall, one by Prime (which I had not subscribed to) and the other by standard mail. After checking my bank account, I noticed that two amounts of £14.68 each were deducted for the iPad cases. Since I only needed one case, I intend to return the extra one. I am seeking advice on how to proceed and would appreciate not having to cover the return postage, given the mix-up with the orders. Looking forward to your guidance. Thank you, Barbara S.

Recently, I encountered an issue with a defective heated mattress pad received from Erwin Camp. Despite requesting a refund due to non-functional controls, I was disappointed to find out they did not cover the return postage. Thankfully, Amazon stepped in and covered the return postage as per their policy and even provided EC with the tracking details. Unfortunately, EC never responded to Amazon or me. Amazon informed me of a refund of $90.85 to my MasterCard on December 10, but it has not been processed yet. I wasn't aware that involving my MasterCard might void the A-Z policy. This ordeal has left me dissatisfied with EC and reconsidering my loyalty to Amazon, despite their typically excellent service. A company as prominent as Amazon should not associate with such unreliable vendors. Sincerely, L. Johnson

I bought the Ecovacs Deebot [redacted] Robotic Vacuum with Smart Navi 3.0 for $[redacted].54 on December 29, [redacted]. Order # [redacted]-[redacted]. Following troubleshooting with Deebot customer service, I was instructed to return the unit for a refund, but it was never mentioned that I would have to cover the shipping costs. Despite receiving an email from Amazon confirming the refund, NNC Deals manages the returns and enforces a no-payment policy for shipping and handling. The UPS store estimated the return shipping cost at $39.19 for the faulty product. When attempting to discuss this with an Amazon representative by phone, the conversation was challenging due to language barriers. The representative suggested I pay the $39.19 and contact Amazon after obtaining the receipt for potential reimbursement, labeled as a one-time exception. I lack written confirmation of this arrangement, relying solely on the telephone conversation. As a Prime member, I am dissatisfied with the expectation to bear the shipping expenses for a defective item. Despite already placing an order for another Deebot [redacted] that is non-refundable, had I been aware of their return policy, I would have refrained from further purchases.

Subject: Trouble Accessing Amazon Account after Windows 10 Fresh Install Hello, I recently performed a clean installation of Windows 10 on my Asus laptop. Following this, I visited Amazon.com using Google Chrome and successfully downloaded and ran the Kindle for PC application. Subsequently, when I attempted to download the game "TextTwist2," a login screen appeared. Despite correctly entering the password saved in my records, I received an error message indicating an issue with my password. Upon requesting a new password, I was prompted to complete a 2-step verification process. Despite providing my long-standing phone number, I received an error stating it was unrecognized. I then opted for email verification, where I received a "one-time password" which was repeatedly rejected as incorrect. After multiple failed attempts and a system reboot, although I could log into Amazon.com through Chrome, I continued to face password confirmation prompts. This situation concerns me, and I suspect potential interference with my account. I kindly request your assistance in resolving this matter. Thank you, B.G.

On January 6th, [redacted], I spent nearly 5 hours attempting to resolve a simple problem with an order. I spoke with 2 customer service representatives on the phone and about 5 representatives online. All I wanted to do was enter and pay for an order, but the online form wouldn't accept the address once I typed it in, even though it was correct. Each time I chatted with a representative, they asked repetitive questions and then transferred me to another person without informing me. This process consumed nearly 5 hours of my time. Eventually, a representative added the address to the system without informing me. It was frustrating to not receive clear answers despite the reassurance from some representatives that I shouldn't worry. The experience was not pleasant, especially when I spent 30 minutes chatting online only to be abruptly transferred to another representative to explain the issue again.

I recently received two Amazon Prime packages that I did not order. The name on the packages is correct, but UPS added the unit # for both deliveries. Today's package contained an Elegiant all-in-one selfie stick tripod EGS-06. The return address is "Yugerxing, [redacted] Bay Lake Trail, Ste [redacted], N. Las Vegas, NV [redacted]." The package indicates a weight of 3 lbs., however, it actually weighs only 13 ounces. So far, no charges for these items have appeared on my credit card statement, but I am worried about potential fraudulent activity using my account. I want to avoid getting unordered items that I wouldn't choose for myself. I am also concerned about the security of my personal information. Please let me know if you require any additional details to investigate this matter further.

On January 4, I purchased two items using my Fifth Third Bank Mastercard cash card (Access [redacted]) from Amazon. One item was processed correctly, but the other was charged twice, causing funds to be held for 7-10 days. I contacted the bank and Amazon support, who explained this is their standard procedure. However, I find it unfair that Amazon is the only company that handles cash card payments this way, restricting my access to my own money. Despite my appreciation for Amazon's services, I believe this practice should be revised. Order number: [redacted]-[redacted].

I recently placed an order for a novel, but instead, I received a "vrat katha"! This mix-up is quite frustrating as I’ve requested a return twice with no success. The pick-up has even been cancelled twice now. I’m at a loss for what steps to take next. The customer service hasn't been as helpful as I'd hoped, leaving me feeling extremely frustrated. I urge you to address this matter promptly. Thank you for your immediate attention to this issue.

I recently purchased an item right before Christmas and was advised to use Amazon Prime with the option to cancel if I didn't find it useful. However, I realized I was charged £7.99 on December 30, [redacted], based on my Bank Statement with Reference *Fc2cu7p75. As a Senior Citizen, I don't benefit from most Amazon Prime features. I am requesting to cancel my Amazon Prime account and would like a refund for the amount deducted from my Bank account.

Good afternoon, My name is Lurdes Nunes. On 01/08/[redacted], I was surprised by a charge of 11.99 on my bank statement. I inquired with my bank and they explained it was related to an Amazon Prime subscription. I investigated and found out my son, who is underage (16 years old), had subscribed, thinking it was free. On the same day, I tried to cancel, but due to the website being partly in Portuguese and partly in English, I accidentally subscribed annually before canceling right away. Today, on 01/09/[redacted], I noticed another charge had been taken. I kindly request the cancellation of the subscription and a refund of the debited amount. I look forward to a prompt response. Thank you

I purchased a micro OTG to USB 2.0 adapter set of 4 from Sumit Hub, but I have not received the product. The tracking information indicates it was delivered, which is concerning. I request a refund for the product and compensation for the inconvenience this has caused me professionally. This type of misconduct damages the trust customers have in Amazon, and I believe this supplier should be removed from the platform.

Hello, I have not received any updates yet. There seems to be a lot of bureaucracy involved. Could a representative from Amazon please address this issue promptly? I appreciate your effort, Anthea. Despite reaching out to several Amazon representatives, I feel no progress has been made. Do you agree? If it's not possible to reach the seller, Amazon should take responsibility for resolving this issue immediately. Considering I made the purchase through Amazon, someone should assist us promptly. Our chairs are becoming uncomfortable to sit on. I am hopeful that someone will reach out to us very soon. I am only hoping for one more contact, either by phone or email, informing us that we can select different chairs from Amazon or receive a refund. I am eagerly awaiting positive news. Best regards.

Good afternoon, I am reaching out because my Amazon account was unexpectedly deactivated, and my remaining balance, crucial for my upcoming vacation in the USA, has been frozen. The issue arose after using three Amazon gift cards purchased at Walgreens to buy photography equipment for my hobby. I anticipated outstanding service from Amazon but now find myself with funds in limbo. I am unsure of the reason behind this account action and seek advice on how to resolve this situation promptly.

Hello, I have encountered some delivery issues recently during this holiday season with Amazon orders. Weather conditions in Big Bear City, CA, and misdeliveries by UPS and the Post Office have affected my deliveries. I reached out to Amazon about a Christmas gift ordered by my son, William McGloughlin, that I returned (Uggs slippers - UPS #1Z976RW[redacted]2) for a gift card credit. The refund I received was for Rachel Ray Pots and Pans instead of the Uggs slippers. A subsequent Amazon representative mentioned the gift card credit for the Uggs slippers may take a few weeks to appear. Later, I noticed a reduction in my gift card balance from $[redacted].62 to $9.43, adding to my confusion. Additionally, I received a Goodwill Refund email for Milk-Bone Gnawbones Dog Treats despite my dog enjoying them. I need assistance in clarifying these refund discrepancies and when I can expect the gift card for the Uggs slippers. I trust Amazon will resolve these issues promptly as a long-time customer. Please provide guidance. Thank you, Kathy O'Neil [redacted] E. Country Club Blvd. Big Bear City, CA [redacted] [redacted]

I was charged for 6 months of Amazon Prime, thinking I had a free trial as a college student. I joined in August and was surprised by the January charge. I planned to cancel after the free period as the service didn't meet my expectations. I request a refund of $59 due to the early charge causing my bank account to go negative. The situation nearly caused an overage fee. I am disappointed by the lack of communication and care from Amazon towards its users.

@Amazon India, I recently made a purchase on Amazon.in (Order #[redacted]-[redacted]) and was deeply disappointed with the poor service and lack of a proper system. Despite the product being available for sale, I received an email stating my order was cancelled due to technical reasons after I had already paid in advance. To make matters worse, although they claim to have refunded the amount, I have yet to receive it in my account. The lack of appropriate customer service channels to escalate the issue only adds to the frustration. I advise other customers to proceed with caution when dealing with Amazon to avoid similar service experiences.

Hello. I bought an Amazon Firestick and while setting it up, I had to input a credit card. I was offered a free 30-day trial of Amazon Prime Video, which I accepted, but I was still charged for it. Now I have been charged for a second month, which I do not wish to continue. Can you kindly cancel my subscription and refund the initial fee that was meant to be free for the first month, not the second month? Thank you.

I recently bought a $[redacted] Amazon gift card at a grocery store on 12/7/19. Unfortunately, after mailing it to the recipient, it never reached them or returned to me. I am concerned it might have been stolen or used. Could you please advise on cancelling it or tracking its usage? The store mentioned they could refund my purchase if I provide a reference number from Amazon. The gift card number is 6[redacted]-3[redacted]. I tried emailing Amazon with my receipt as requested, but encountered technical difficulties. How does Amazon usually assist with lost or stolen gift cards? Thank you.