Missing piece in Bancroft chess inlaid wood board game. No silver Rook but Two pawns w...

GetHuman-ljclutte's customer service issue with Amazon from December 2019

Help with my Amazon issue
The issue in GetHuman-ljclutte's own words
Missing piece in Bancroft chess inlaid wood board game. No silver Rook but Two pawns were sent. It was a gift to my son's family. Sold by best chest set and full filled by Amazon. **Just need the silver rook. How can we get it? **L*****@***.com

GetHuman-ljclutte did not yet indicate what Amazon should do to make this right.

How GetHuman-ljclutte fixed the problem
I called Amazon and arranged to have a replacement shipped to my son's residence...then Amazon issued me a label via email to send to my son so that they can returned the one with the missing pieces. So everything is in progress. It was very nice to be able to speak to a very nice customer service agent who understood and was willing to help.
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Amazon

Customer service issue
Reported by GetHuman-ljclutte
Dec 27th, 2019 - 10 months ago
Fixed
GetHuman-ljclutte shared how to fix
Seen by 11 customers so far
Similar issue to 54298 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-ljclutte started working on this issue
Dec 27th, 2019 2:33am
GetHuman-ljclutte confirmed the issue is fixed. Hooray!
Dec 27th, 2019 4:11pm

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