So far everything I try on Amazon leads to a dead end. My question is not in the list of things that they list, I just can’t get a straight answer from anywhere on amazon. If I asked if the sky is blue, I would get a list of possible variations, like ,what day are you enquiring about, or what shade of blue, or is this in summer or winter. None of which covers the answer to my question. If I could get in touch with a live person instead of a machine they could say yes or no. Getting hold of someone is like pulling teeth and when you get a person usually They don’t completely understand English and don’t speak it very well either , resulting In a very frustrating dialogue. Recently I spoke to such a person who asked me for my account number. I told him I don’t have an account and can’t accept a text message. He just kept repeating himself multiple times so I did too until I lost my temper. It took me an hour to get to a real person only to talk to an idiot.

GetHuman4124057's customer service issue with Amazon from December 2019

Help with my Amazon issue
The issue in GetHuman4124057's own words
I was trying to get a question answered ... Total frustration coping with Amazons answer to a simple question. And the way it was addressed.
This was especially frustrating because of the complicated mess trying to get a simple answer to a question.
They could make this right by not getting a busy signal on the phone for half an hour despite repeated redialing, also not having so many steps to go through to get a question answered. Then have people who can speak AND understand THE ENGLISH LANGUAGE.
I expected a straightforward answer to my question instead of entering a verbal maze.
I have tried everything every thing known to man with no result.
How GetHuman4124057 fixed the problem
Keep at it till you get to talk to a real live person, preferably someone who can speak and understand the English language well.
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

I wasn’t trying to use any product, this question is typical of the responses I got.
Customer service issue
Reported by GetHuman4124057
Dec 19th, 2019 - a year ago
Fixed
GetHuman4124057 shared how to fix
Seen by 14 customers so far
Similar issue to 54610 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman4124057 started working on this issue
Dec 19th, 2019 8:19pm
GetHuman4124057 indicated the issue is not fixed yet.
Dec 20th, 2019 3:14am
GetHuman4124057 indicated the issue is not fixed yet.
Dec 20th, 2019 9:36pm
GetHuman4124057 shared this issue with friends on Facebook
Dec 20th, 2019 9:36pm
GetHuman4124057 indicated the issue is not fixed yet.
Dec 20th, 2019 9:37pm
GetHuman4124057 indicated the issue is not fixed yet.
Dec 20th, 2019 9:41pm
GetHuman4124057 indicated the issue is not fixed yet.
Dec 20th, 2019 10:16pm
GetHuman4124057 indicated the issue is not fixed yet.
Dec 20th, 2019 10:22pm
GetHuman4124057 indicated the issue is not fixed yet.
Dec 20th, 2019 10:23pm
GetHuman4124057 indicated the issue is not fixed yet.
Dec 20th, 2019 10:23pm
GetHuman4124057 indicated the issue is not fixed yet.
Dec 20th, 2019 10:23pm
GetHuman4124057 indicated the issue is not fixed yet.
Dec 20th, 2019 10:23pm
GetHuman4124057 indicated the issue is not fixed yet.
Dec 20th, 2019 10:23pm
GetHuman4124057 confirmed the issue is fixed. Hooray!
Dec 23rd, 2019 3:24am
GetHuman4124057 shared this issue with friends on Facebook
Dec 23rd, 2019 3:25am

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers