Amazon Customer Service Issues

Archive 159

The following are issues that customers reported to GetHuman about Amazon customer service, archive #159. It includes a selection of 20 issue(s) reported December 18, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am Kim Whitehead, and I wanted to express my disappointment with the customer service I received today. I received conflicting information, and the time spent dealing with my issue was excessive. Amazon is usually reliable in solving my problems, but after today, I may need to consider other retailers that offer delivery and pick up services. Amazon has been my top choice, but this experience has made me reconsider. Kim
Reported by GetHuman4116399 on mercoledì 18 dicembre 2019 14:33
I bought an optic fiber Christmas angel, but the one delivered is not the one I ordered. My card has been refunded, which I appreciate. I have to return the item but have not received the printable packaging slip. I tried to access it in My Account without success. Thank you for your help with this issue. Regards, K. Eberhardt
Reported by GetHuman-teamteac on mercoledì 18 dicembre 2019 15:34
I recently realized that our household had two Amazon accounts. One account, under my name Georgia Gaughan, is linked to a credit card while the other account, possibly under my husband's name John Gaughan, was connected to our bank account. We have since closed the bank account after moving, leading to the discovery of this issue. The address associated with these accounts is [redacted] Pine Run, Spanish Fort, AL [redacted]. We kindly request a refund for any potential duplicate charges.
Reported by GetHuman4087003 on mercoledì 18 dicembre 2019 17:57
On December 16, [redacted], I received an unexpected package containing a Smart Body Composition Scale. Despite assuming it was a gift, upon opening it, I found no packing slip or information about the sender. To my surprise, the next day, December 17, [redacted], I discovered a charge of $22.85 on my checking account from Amazon for an item I didn't purchase. I am puzzled as to why I received this unrequested scale and why my account was charged for a purchase I did not make.
Reported by GetHuman-vanlwalt on mercoledì 18 dicembre 2019 21:07
I recently purchased a prepaid Amazon gift card from CVS, adding $[redacted] to it. However, when I tried to use it online, the card was invalid. Despite going back to CVS and contacting Amazon several times, no one will resolve the issue. Amazon claims the card was returned, but I still have it and the receipt. I just want one of these huge companies to reimburse me the $[redacted] I paid in cash. I fulfilled my part, but the money seems to have vanished in the short trip back home. Neither company can even confirm if there's any balance on the card. Both are investigating, but I'm still waiting for a resolution. Merry Christmas, Amazon and CVS.
Reported by GetHuman4108637 on mercoledì 18 dicembre 2019 21:52
Yesterday, I had a frustrating experience with Amazon Customer Service and Amazon Logistics. Four packages addressed to me were mistakenly delivered to the wrong address, despite refunds and re-orders being processed. Today, another package suffered the same fate. Despite providing detailed delivery instructions, my packages still ended up at the incorrect location. I spent time searching for my packages in the neighborhood, only to find one shoved through my neighbor's gate. This recurring issue is concerning, as it seems the delivery personnel struggle to follow instructions and GPS accurately. The risk of losing packages and money due to these errors is significant. I hope that future re-ordered packages will reach me correctly to avoid further inconvenience and frustration.
Reported by GetHuman-klongdwi on giovedì 19 dicembre 2019 02:06
I ordered an item with Prime and opted for 2-day shipping. However, upon tracking the package, I noticed it's coming from Tennessee and has been in Brampton since December 16th. The last Amazon facility it arrived at. It's been over a week, and the tracking now shows it's delayed, with a new estimated delivery date of December 17-24. If it doesn't arrive by December 25, I've been advised to contact Amazon. This was meant to be a Christmas present for a child. The tracking number is [redacted][redacted].
Reported by GetHuman4120179 on giovedì 19 dicembre 2019 03:15
I received an email that appears to be from Amazon with the subject line "Notice alert your Amazon account!" The email is from an address that seems suspicious: [redacted] The email states, "Greetings from Amazon. We have placed a hold on your Amazon account and all pending orders due to a mismatch in billing information provided with the card issuer. To resolve this, please confirm your billing name, address, and telephone number registered on your payment card. If you've moved recently, you may need to update this information with the card issuer." I am uncertain about the authenticity of this email and would appreciate guidance on whether this is a legitimate request from Amazon or a potential scam. Thank you.
Reported by GetHuman4120261 on giovedì 19 dicembre 2019 03:50
Dear Amazon Team, I am writing to provide details of my recent order on Amazon: Order Date: December 9, [redacted] Order Number: [redacted]-[redacted] Order Total: $[redacted].00 (1 item) Although the status shows that the order has been delivered, I have not yet received the shipment. I have tried contacting the courier who delivered my other packages, but he could not locate it. The delivery person often leaves packages nearby and informs us to pick them up, instead of delivering to our home as expected. This inconsistent service, with deliveries marked as "delivered" but not received, is causing frustration. I kindly request that you trace the shipment and ensure it is delivered directly to the intended person or household. It would be helpful if the delivery person verifies the recipient's ID and uploads this information for future reference on your application. Thank you for your attention to this matter. Sincerely, Dwarika Prasad
Reported by GetHuman4120341 on giovedì 19 dicembre 2019 04:25
I recently purchased a Starbucks e-gift card that included a $5 Amazon credit. I mistakenly entered the wrong email address during the initial order process. I attempted to correct this error but encountered difficulties. Therefore, I placed a new order using the correct email address. Unfortunately, neither card has been received, despite both charges appearing on my bank statement. As I sent the gift card to myself, I can confirm that it has not been delivered. I am requesting assistance in canceling the card associated with the incorrect email address (if unused) and reversing the charge on my bank account. Additionally, I would like to ensure the delivery of the e-gift card to [redacted] Can someone help me with these requests?
Reported by GetHuman4120379 on giovedì 19 dicembre 2019 04:42
I ordered a Samsung Bluetooth from your Amazon company with order number [redacted]-[redacted]8. Today, on December 19, [redacted], my order arrived at home. Upon opening it, I found a faulty Bluetooth made in China instead of the Samsung one I had ordered. I am extremely disappointed to receive a Chinese Bluetooth instead of the Samsung one I expected. This has shattered my trust in your company, and I request a refund for this item.
Reported by GetHuman4121197 on giovedì 19 dicembre 2019 10:45
Dear Amazon USA, I am Rinky Roy Taylor from India and a devoted Amazon customer. During my stay in the USA from June to September in Atlanta, Georgia, and Perry, I continued to shop on Amazon. Recently, I ordered a fish tail denim skirt from Amazon India and found the material to be of poor quality. Despite mailing it back to the factory as per instructions, the seller has refused to refund me. Amazon India initially promised a full refund, but is now failing to honor it. This situation has shaken my trust in Amazon. I urge your respected company to address this issue as it reflects poorly on the Indian operations. My address in India is Royal House [redacted], Regent Estate, Kolkata [redacted], near Regent Estate Post Office, West Bengal. This matter is more about trust than the [redacted] rupees. Your attention to this matter is greatly appreciated. Thank you, Rinky Taylor.
Reported by GetHuman4121511 on giovedì 19 dicembre 2019 12:49
Hello Amazon team, I recently received the Solimo Uno Engineered Wood Bedside Table as scheduled on December 18th. I was expecting the installation team to arrive between 2 pm and 4 pm on December 19th, so I took the day off work to be home for their service. Unfortunately, there was no communication about the technicians not showing up as planned. I am unsure how to proceed in this situation. Can you please provide guidance? You can reach me at [redacted]. Thank you.
Reported by GetHuman4121548 on giovedì 19 dicembre 2019 13:00
I recently received my bank statement and noticed two transactions to Amazon. On November 22nd, I made a purchase of a Slicker Brush for £22.61 and a Play Ball for my dog for £6.99. However, I was charged £22.69 and £19.14 by Amazon, respectively. I am unsure about the £19.14 charge and would appreciate clarification on this discrepancy. Thank you.
Reported by GetHuman4053309 on giovedì 19 dicembre 2019 16:03
I spoke with Amanda from customer service regarding an undelivered package containing a scooter, helmet, and knee pads. The package was due to arrive at 52 Lingo Drive on 12/17, but I have not received it or any updates. When I called, they asked about the name on my account, including a nickname, causing confusion. Amanda mentioned she couldn't provide that information. I need clarification on this issue since I paid for the items but haven't received them.
Reported by GetHuman4122662 on giovedì 19 dicembre 2019 16:25
I recently made a purchase on Amazon for an Eddie Bauer item and need to return it. Unfortunately, I did not find a packing sheet in the package received from Amazon. Eddie Bauer mentioned they are only licensed with Amazon and advised me to contact Amazon for a return label. I connected with an Amazon agent through chat, provided the package tracking number, and received a return label via email. However, upon trying to print the label, I encountered an error message stating that my Amazon account is not associated with the return label I am trying to access. I am unsure why this issue occurred. Can you please assist me in generating another return label? The package tracking number is 1Z [redacted] YA4 02 7[redacted]. The billing address is Shannon L. Nichols, [redacted] W Grandjean Pl, Boise, ID 83[redacted], and my email address is [redacted] Thank you.
Reported by GetHuman4122738 on giovedì 19 dicembre 2019 16:36
Yesterday, I received an email from what appears to be Amazon Customer Service stating that the address on my card does not match my home address. However, I have not moved, and the transaction did go through successfully. I have been billed on my credit card for the purchase made on Dec 13th, but strangely all related transactions have disappeared from my computer. The website indicated that the book was shipped on Dec. 15, but when I tried to track the package using the provided number, it could not be found. Can you clarify if the email was indeed from Amazon Customer Service and provide assistance in understanding the situation?
Reported by GetHuman-pkblake on giovedì 19 dicembre 2019 16:50
Order number [redacted]. I placed an order for a Japanese cooking book from seller Tilersway on December 7th for £24, with an expected arrival date of December 16th. Despite reaching out to the seller twice, I have yet to receive a response. Numerous negative reviews about this seller highlight that multiple customers are facing similar issues of non-delivery. I am now seeking a refund and recommending Amazon consider suspending this seller. Cameron W.
Reported by GetHuman4123137 on giovedì 19 dicembre 2019 17:46
Hello. A friend of mine ordered a gift for me from Amazon with delivery by Hermes, a company I was unfamiliar with. They mentioned it would arrive in a few days. Today, my friend checked the status and it showed as delivered on 18.12.19 at 12:10, signed by the customer (me). The issue is that yesterday I left home at 8 a.m. and returned at 4 p.m. I didn't find any letters, notes, or the package. There was no one else at home during that time. I asked my neighbors, who sometimes accept my parcels, but this time they didn't receive anything. I checked around the bins as well, but found nothing. I understand that this is not directly your responsibility, but the package was very important to both my friend and me, and we are both extremely anxious about this situation. I'm determined to locate the parcel or ensure that the courier is held accountable for their delivery practices. The Hermes tracking number is [redacted][redacted] and the postal code is PE21 9JG. I hope this matter can be resolved promptly and without further stress. Best regards, Andris K.
Reported by GetHuman-ankrum on giovedì 19 dicembre 2019 20:10
Order [redacted]-[redacted] missed the expected delivery date. I attempted to cancel it yesterday, but it remains pending. Before any charges occur, I aim to have this order cancelled to prevent a return. I prefer it not be delivered to avoid the return process. Despite a brief email from Amazon prompting my feedback on prior returns, my cancel request has not been facilitated. I have encountered difficulty reaching a representative at Amazon by phone. According to USPS, only Amazon can prevent the shipment, as otherwise, I face a $14.99 fee. It is crucial to document this issue and cancel the order promptly.
Reported by GetHuman-buildmea on giovedì 19 dicembre 2019 21:29

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