I am no longer getting closed captions on Amazon Prime Video. I get CC on tv, Netflix...

GetHuman-tutkoff's Dispute a Charge issue with Amazon from December 2019

Help with my Amazon issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-tutkoff's own words
I am no longer getting closed captions on Amazon Prime Video. I get CC on tv, Netflix, etc. After ** minutes on chat and repeated promises that tech would call me in * minutes the gave me a phone * ***-*** -****. The recordind I got failed to respond to my answers to prompts. Recording just kept recycling

GetHuman-tutkoff did not yet indicate what Amazon should do to make this right.

How GetHuman-tutkoff fixed the problem
It's not fixed but they are aware of it and hope to solve the problem in a few days. The problem has been existing system wide on certain tv brands ( Samsung is one ) for a few days. A good number for Prime customer service is * - *** - *** - ****
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Amazon

Dispute a Charge issue
Reported by GetHuman-tutkoff
Dec 12th, 2019 - a year ago
Fixed
GetHuman-tutkoff shared how to fix
Seen by 12 customers so far
Similar issue to 54741 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-tutkoff started working on this issue
Dec 12th, 2019 3:25am
GetHuman-tutkoff confirmed the issue is fixed. Hooray!
Dec 13th, 2019 4:57pm

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