I'm attempting to log in and apparently I'm using the wrong password. When I get the OT...

GetHuman3911879's Can't Login issue with Amazon from November 2019

Help with my Amazon issue
The issue in GetHuman3911879's own words
I'm attempting to log in and apparently I'm using the wrong password. When I get the OTP and enter it in, it asks me for the expiration date of a card that I no longer use. So, as there's no way to update my card information unless I log in, there's nothing I can do.

GetHuman3911879 did not yet indicate what Amazon should do to make this right.

How GetHuman3911879 fixed the problem
I had to call customer service. And the first customer rep talked me through my problem up until I needed to give my new card number. Then I was transferred to another person who walked me step by step through what I needed to get done. Once I got to a human, things progressed pretty quickly.
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Can't Login issue
Reported by GetHuman3911879
Nov 9th, 2019 - a year ago
GetHuman3911879 shared how to fix
Seen by 3 customers so far
Similar issue to 231501 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address


GetHuman3911879 started working on this issue
Nov 9th, 2019 7:27pm
GetHuman3911879 confirmed the issue is fixed. Hooray!
Nov 10th, 2019 3:36am

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