I ordered gluten free gnocchi in September. Tonight our son, who has to avoid gluten...

GetHuman3908904's Return an Order issue with Amazon from November 2019

Help with my Amazon issue
The issue in GetHuman3908904's own words
I ordered gluten free gnocchi in September. Tonight our son, who has to avoid gluten , opened one of the ** pkgs. only to find out that none of the gnocchi is gluten free. Thank goodness he saw it before eating it.

GetHuman3908904 did not yet indicate what Amazon should do to make this right.

How GetHuman3908904 fixed the problem
I got the Amazon contact number last night and called customer service this morning. Joanna was VERY helpful. The gnocchi will be replaced at NO cost and I do not have to return the original order. I'm so grateful!
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Amazon

Return an Order issue
Reported by GetHuman3908904
Nov 9th, 2019 - a year ago
Fixed
GetHuman3908904 shared how to fix
Seen by 8 customers so far
Similar issue to 231279 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman3908904 started working on this issue
Nov 9th, 2019 3:18am
GetHuman3908904 confirmed the issue is fixed. Hooray!
Nov 9th, 2019 2:39pm
GetHuman3908904 confirmed the issue is fixed. Hooray!
Nov 9th, 2019 4:36pm