Hi I have an issue with my Amazon account. My old Amazon Account email address is yah...

GetHuman-gaynorho's customer service issue with Amazon from November 2019

Help with my Amazon issue
The issue in GetHuman-gaynorho's own words
Hi I have an issue with my Amazon account. My old Amazon Account email address is yahoo and it expired on *******. I have tried to set up new email address and password but as I sign in the message comes up "there was a problem. We cannot find an account with that email. I also have new bank details that I have put on the account. **I spoke with Kim last week in Customer Services. She told me I had to deactivate my Yahoo account and confirm it has been deactivated. Can someone please help me out this his issue and I am finding it very frustrating not being able to activate my account and order goods. My new mobile no is ***********. Thank you for your assistance with this matter.Gaynor Hockley

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Amazon

Customer service issue
Reported by GetHuman-gaynorho
Nov 6th, 2019 - a year ago
Fixed
Seen by 5 customers so far
Similar issue to 230454 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-gaynorho started working on this issue
Nov 6th, 2019 2:22pm
GetHuman-gaynorho indicated the issue is not fixed yet.
Nov 6th, 2019 10:09pm
GetHuman-gaynorho confirmed the issue is fixed. Hooray!
Nov 7th, 2019 7:27pm