My Amazon account was hacked and an order was placed for over $*** of product to go to...

GetHuman3845010's customer service issue with Amazon from October 2019

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The issue in GetHuman3845010's own words
My Amazon account was hacked and an order was placed for over $*** of product to go to an address in California. I am in Washington State. I was able to get the payment (on my cash card) stopped. However, I am unable to log into my account on Amazon because the password was changed along with my home and billing addresses, which I must know in order to get help. I have made four calls to Amazon Customer Service and each time I am passed to a higher customer service (I assume) where every time I have been disconnected without resolution. *I was the one hacked, but it seems as if now I'm the one being punished. All of my Amazon services are in limbo and all I wish to do is to be able to log in and resurrect my account (new email and password). Somebody help me please. **PS: This lack of concern on Amazon's part is bothersome as we have done well into the thousands of dollars of business with them over the past couple of years.

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Amazon

Customer service issue
Reported by GetHuman3845010
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 227484 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman3845010 started working on this issue
Oct 28th, 2019 10:28pm
GetHuman3845010 indicated the issue is not fixed yet.
Oct 28th, 2019 10:29pm
GetHuman3845010 indicated the issue is not fixed yet.
Oct 28th, 2019 10:29pm
GetHuman3845010 indicated the issue is not fixed yet.
Oct 28th, 2019 10:29pm
GetHuman3845010 indicated the issue is not fixed yet.
Oct 28th, 2019 10:29pm
GetHuman3845010 indicated the issue is not fixed yet.
Oct 28th, 2019 10:44pm
GetHuman3845010 indicated the issue is not fixed yet.
Oct 29th, 2019 4:54am
GetHuman3845010 indicated the issue is not fixed yet.
Oct 29th, 2019 4:54am
GetHuman3845010 indicated the issue is not fixed yet.
Oct 29th, 2019 4:55am
GetHuman3845010 indicated the issue is not fixed yet.
Oct 30th, 2019 4:24am
GetHuman3845010 indicated the issue is not fixed yet.
Oct 30th, 2019 4:24am
GetHuman3845010 indicated the issue is not fixed yet.
Nov 1st, 2019 2:23pm
GetHuman3845010 indicated the issue is not fixed yet.
Nov 1st, 2019 2:23pm
GetHuman3845010 indicated the issue is not fixed yet.
Nov 1st, 2019 2:23pm