I use Amazon often. I decided to make a large purchase and buy an iPad Pro from Amazon...
GetHuman3835068's customer service issue with Amazon from October 2019
Help with my Amazon issue
First: share to improve GetHuman3835068's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3835068 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman3835068's own words
I use Amazon often. I decided to make a large purchase and buy an iPad Pro from Amazon. The day after making the purchase, I logged on to check the status. Amazon charged a different card than the one I specified, which due to it being such a large amount was a HUGE issue. **First of all, I am incredibly upset that I received no kind of notification of being automatically charged on a different card, especially for such a large purchase. If that is standard procedure I recommend you change it, as it is going to make a lot of people angry. **I immediately tried to get it fixed, but the order had to be cancelled. **There were two items in the order, the iPad Pro and a Case. I asked TWO DIFFERENT Amazon customer service reps to confirm that BOTH Items were cancelled and refunded, and they both confirmed.**Today I received the case anyway, so I guess it wasn’t cancelled and the charge will remain on my card. It is unacceptable to get incorrect information regarding such a large purchase from several sources.**When I tried to contact Amazon again to find out whether the order was truly cancelled, somebody asked me one question and then NEVER replied again, just kept ignoring me. I could not get a new person on the chat.**I’m sure you can see all of this in the customer service Chat transcript. **I am so disappointed with how Amazon has handled my issues regarding this order. I will never be purchasing an expensive item on Amazon ever again, and I will be sure to tell my family how Amazon Customer Service treated me poorly and repeatedly gave me wrong information. I will not be renewing my Prime subscription.**I hope that you will be able to provide better service to other customers who have to experience this in the future and figure out why I was repeatedly ignored and given the wrong information.
GetHuman3835068 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman3835068 fixed the problem
We are waiting for GetHuman3835068 to fix the problem and share the solution with the rest of us customers.
Please help with my Amazon issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Amazon customer problems.