I placed order last night. I printed receipt. This morning I wake up and find an email...

GetHuman-mikega_'s customer service issue with Amazon from October 2019

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The issue in GetHuman-mikega_'s own words
I placed order last night. I printed receipt. This morning I wake up and find an email from Amazon stating that my account was suspended due to suspicious activity. I called Amazon to resolve issue. I was told that I would have to wait for ** hours. The issue should have been resolved when I called from my account phone number, being the purchaser and card holder verifying that I made the purchase from the address. I was told to wait ** hours. I told the operator that if Amazon was really concerned with there being suspicious activity on my card that I would just cancel the card. I closed the credit card account. Why should I be exposed to ** hours of someone possibly using my card. If that wasn't a possibility and it could be resolved, why didn't Amazon? Now I need to cancel the order because the credit card is closed and I also want to close my Amazon account. Thanks!

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Customer service issue
Reported by GetHuman-mikega_
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 224138 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address


GetHuman-mikega_ started working on this issue
Oct 21st, 2019 12:40am
GetHuman-mikega_ indicated the issue is not fixed yet.
Oct 21st, 2019 12:41am

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