I had placed an order for ** items on **th Oct, ****. On **th, a delivery boy, Babu Bha...

GetHuman-vijirn's Dispute a Charge issue with Amazon from October 2019

Help with my Amazon issue
First: share to improve GetHuman-vijirn's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-vijirn may need:
Email address on the account, Order number, Name on the account, and Billing address
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-vijirn's own words
I had placed an order for ** items on **th Oct, ****. On **th, a delivery boy, Babu Bhandari, came claiming that he can not deliver the package as the honey bottle in my order broke and the entire pack is filled with honey. On checking the status of my order, I found that it was marked as rejected while in fact, I had not rejected the order. I contacted customer care and asked for an explanation. I was told by the associate that she has reported my complaint and that I can either request for replacement of the same order or place a new order. I made a specific request for replacement which she recorded.*Today, I got a message from Amazon saying a refund has been processed.*I need an explanation as to why the replacement wasn't processed in spite of my specefic and clear equest and willingness to wait for ** hours for a replacement.*I also need an explanation as to why I should not approach the Consumer Grievance Cell for such negligent and shabby treatment.**I'm expecting a reply and a solution for the harassment I'm subjected to, to the loss of time I suffered, and the negligent and shabby way in which I'm treated by Amazon.com.**In case of an absence of explanation from your end, I regret to note that I'll be forced to take up the matter to the Consumer Grievance Forum.*Thank you.*Vijayalakshmi Nair*Ref. Mobile no. ***********Mailing address: Vijayalakshmi Nair, A *** Vaibhav Tower, Shanti Park, Mira Road East, ******.*E mail is *****@***.com

GetHuman-vijirn did not yet indicate what Amazon should do to make this right.

How GetHuman-vijirn fixed the problem

We are waiting for GetHuman-vijirn to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Dispute a Charge issue
Reported by GetHuman-vijirn
Oct 17th, 2019 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 222364 others
0 customers following this


GetHuman-vijirn started working on this issue
Oct 17th, 2019 6:53am

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies