Here is the email I wrote them: The only charges on our account that were disputed are...

GetHuman3777589's customer service issue with Amazon from October 2019

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The issue in GetHuman3777589's own words
Here is the email I wrote them: The only charges on our account that were disputed are ones we actually didn't do. Nothing else was disputed but because our card number was stolen, the account was closed. The other * things we ordered with our bank card. We haven't received anything else and hopefully that is because I thought we turned off our auto purchases. Please don't close down our account as we have returns to make and can't do anything when it's closed. We have not yet received a new card in the mail and can't pay for anything until we do. But again, our most recent orders were already paid for by our bank card. Please resolve this issue. We can't even log in to change or ad payment info. Attached is the letter and info from my credit card company.*Thank you, Angela Richmond*Here is the dumb response:Hello,**We have removed your access to this account because your card issuers have disputed the charges for several of your orders and withdrawn your payments. Because of these disputes, we have not received payment for orders.**You will not be able to sign in or place new orders with us until we receive payment.**-- Order number: ***-*******-********-- Order date: ****-**-***-- Disputed amount: $**.***-- Items in order: health**We can charge any valid card registered to your account. To pay for the orders, please reply to this email with the following:**-- A list of all the order numbers that you would like to repay now.*-- The type of credit or debit card that you would like us to charge and its last two digits.*-- Your statement allowing us to charge the card.**We cannot charge any cards not registered to your account.**For your security, do not send full card numbers by email.**Sincerely,***Account Specialist*http:**www.amazon.com**And my response:*You will have to be more specific. Only things I did not order were disputed. Did not order, did not receive.

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Amazon

Customer service issue
Reported by GetHuman3777589
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 222176 others
0 customers following this

Timeline

GetHuman3777589 started working on this issue
Oct 16th, 2019 7:13pm
GetHuman3777589 indicated the issue is not fixed yet.
Oct 17th, 2019 6:43pm
GetHuman3777589 indicated the issue is not fixed yet.
Oct 17th, 2019 6:44pm
GetHuman3777589 indicated the issue is not fixed yet.
Oct 17th, 2019 6:44pm
GetHuman3777589 indicated the issue is not fixed yet.
Oct 18th, 2019 1:18am

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