Not received refund yet

trying to connect customer care numbers. but not happening. tried to send emails. but no response. please solve my issue and refund my amount as I have not received the items. ... I placed an Order * ***-*******-******* for Item: Rangoli God & God's Wall Sticker Makhanchor Modern Art ** Quantity: * ASIN: B**TH*DMJB. But did not received the items. I lodged a complaint about this. I got the message of refund of amount that "We are writing to confirm that your refund for Rs.***.** has been processed for your Order * ***-*******-******* for Item: Rangoli God & God's Wall Sticker Makhanchor Modern Art ** Quantity: * ASIN: B**TH*DMJB.". *This refund is for the following item(s): Reason for refund: Item not received. But I havn't yet received the refund to my account. How do I proceed further to get my refund. Pls let me know.