On September *, ****, I ordered * items for my grandson's birthday (reference order...

GetHuman-bettibiz's Dispute a Charge issue with Amazon from October 2019

Help with my Amazon issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-bettibiz's own words
On September *, ****, I ordered * items for my grandson's birthday (reference order ****-*******-*******). I was notified that one package was delivered and the other lost. Unfortunately, the notification on the first order was incorrect, and that package was never received. I contacted Amazon customer service and was told by the person I spoke to that a replacement for all * items would be sent. Instead, two items were replaced but Amazon refused to replace the *rd and instead issued a refund. Nobody could explain why the *rd item would not be replaced and I finally gave up* at least he had the two. Yesterday, I received an email demanding the return of one of the lost items and threatening to charge my card for it if the lost item isn't returned by October **. I can't return something that never arrived. Please address this issue promptly, as this whole thing has been a source of ongoing frustration. **Betti Gregg

GetHuman-bettibiz did not yet indicate what Amazon should do to make this right.

How GetHuman-bettibiz fixed the problem
I used the chat feature. We'll see if it's really solved. Amazon certainly seems way less interested in customer service than it used to be.
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Amazon

Dispute a Charge issue
Reported by GetHuman-bettibiz
Oct 14th, 2019 - 2 years ago
Fixed
GetHuman-bettibiz shared how to fix
Seen by 8 customers so far
Similar issue to 220910 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-bettibiz started working on this issue
Oct 14th, 2019 1:31pm
GetHuman-bettibiz indicated the issue is not fixed yet.
Oct 14th, 2019 1:31pm
GetHuman-bettibiz indicated the issue is not fixed yet.
Oct 15th, 2019 6:06pm
GetHuman-bettibiz shared this issue with followers on Twitter
Oct 15th, 2019 6:06pm
GetHuman-bettibiz indicated the issue is not fixed yet.
Oct 15th, 2019 6:07pm
GetHuman-bettibiz confirmed the issue is fixed. Hooray!
Oct 17th, 2019 2:30pm