I placed an order for * CD’s via different sellers on the **th of July ****. The overal...

GetHuman-leanebu's Missing Delivery issue with Amazon from October 2019

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The issue in GetHuman-leanebu's own words
I placed an order for * CD’s via different sellers on the **th of July ****. The overall estimated delivery time was between ** August and ** September. We are now nearly in the middle of October and none of the CD’s have arrived. I contacted the sellers via the amazon app and got responsed confirming that they were shipped. I was told that the invididual values of my items were too low to have had them couriered with a tracking number, and I was advised me to get familiar with my countries custom laws. While I don't expect your sellers to take any responsibility for South Africa's custom laws, I would like to recommend to Amazon.com, that you stop selling products to South African customers. This was my first (and last) experience of buying products via the .com business. Unfortunately, I was only informed, long after I made my purchase, to rather use the .co.uk platform, as the UK business has a tried and tested process for deliveries to customers in South Africa. As you can imagine, this has been a bitterly disappointing experience for me. I reached out to Amazon to buy CDs of music that my husband and I love and that we've failed to find in own country. I also spent a lot of money on the * CDs, because the ZAR is incredibly weak against the USD....and it really ***** to have to send Amazon.com this email. I know that there's nothing you can do to help but please at least take my recommendation into consideration. It not very kind to give South African customers faith that they can buy through your platform and then not deliver:(

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Amazon

Missing Delivery issue
Reported by GetHuman-leanebu
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 220754 others
0 customers following this

Timeline

GetHuman-leanebu started working on this issue
Oct 14th, 2019 9:18am