I have been without a phone for six weeks --- most recently for removal of my sternum...

GetHuman3534157's Return an Order issue with Amazon from September 2019

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The issue in GetHuman3534157's own words
I have been without a phone for six weeks --- most recently for removal of my sternum. I have an aggressive cancer called leiomyosarcoma. When I got my TracFone from you, I made the huge mistake of transferring my phone number of ** years rom my reliable lip phone to the TracFone you sent me. It became lost in the ozone. I "chatted" with your rep for ** minutes and she kept giving me numbers to call and I kept telling her I couldn't BECAUSE I DIDN'T HAVE A PHONE! Finally, she gave me an email address to contact. That didn't work. I got someone's grandson --- a computer whiz --- to try and he couldn't even retrieve my old number (***-***-****). I've had recurrent tumors and surgeries with no way of contacting the world outside of Froederdt hospital. Now it doesn't even turn on. This whole thing has been a nightmare from start to finish. Oh, and your rep said she'd send me a return label (review the phone call) and it never came. I'm ** and also am diabetic, have a heart condition and PTSD. I must have a working phone and the number I've had for ** years, and now the thing doesn't even turn on, and yes it it fully charged and no I can't call you BECAUSE I DON'T HAVE A PHONE. To add insult to grievous injury, my account says it's too late to return it.

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Amazon

Return an Order issue
Reported by GetHuman3534157
Sep 4th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 206250 others
0 customers following this

Timeline

GetHuman3534157 started working on this issue
Sep 4th, 2019 8:13pm

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