I am extremely upset. I was trying to change my password and I got ensnared in the two...

GetHuman3457095's Can't Login issue with Amazon from August 2019

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The issue in GetHuman3457095's own words
I am extremely upset. I was trying to change my password and I got ensnared in the two-step verification process. When I called your Customer Service group, I was asked to answer some very obscure questions that included dates and transactions from years ago. Since I couldn't answer them (What was the MONTH and YEAR you signed up for Amazon Prime? Are you KIDDING ME??), both reps told me they couldn't unlock me until I could answer these questions. I have been an Amazon member and dedicated shopper for YEARS, but all I got was stonewalling, and the knowledge that I could stay locked out for an undetermined length of time. This is insulting, rude, and quite possibly the worst customer service I've ever received. All I want to do is get a new password and get back into Amazon (from which, incidentally, I do all my shopping). Is anyone out there that can actually help me? I was told to keep calling, to get a different service agent each time who hopefully would have different "random" questions. Anyone???

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Amazon

Can't Login issue
Reported by GetHuman3457095
Aug 20th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 201648 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman3457095 started working on this issue
Aug 20th, 2019 10:53pm
GetHuman3457095 indicated the issue is not fixed yet.
Aug 20th, 2019 10:53pm
GetHuman3457095 indicated the issue is not fixed yet.
Aug 20th, 2019 10:55pm