This was my security question: What is the full name of your Amazon account? I forgot t...

GetHuman3376409's customer service issue with Amazon from August 2019

Help with my Amazon issue
Before contacting them, items GetHuman3376409 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman3376409's own words
Login into my Amazon account associated with my primary Gmail address. ... This was my security question: What is the full name of your Amazon account? I forgot the answer to that question! As a result, Amazon locked out and blocked my password reset for my Amazon account associated with my primary Gmail address because I made too many failed attempts to answer my security question. Please help me reset my password to that Amazon account. You can fix this problem by allowing infinite attempts for dynamic security questions so that no one gets locked out like this again.
Allow infinite attempts for dynamic security questions so password resets can be done more easily, or don't use dynamic security questions at all. Allow an option to turn off dynamic security questions.
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Amazon

Customer service issue
Reported by GetHuman3376409
Aug 6th, 2019 - 3 years ago
Not resolved
Seen by 66 customers so far
Similar issue to 196399 others
0 customers following this

Timeline

GetHuman3376409 started working on this issue
Aug 6th, 2019 5:49am
GetHuman3376409 shared this issue with your circles on Google+
Aug 6th, 2019 5:31pm

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