Thank you for your time.... My bank acct was charged on ****, $**.** for Audible US...

GetHuman-lbinfj's customer service issue with Amazon from August 2019

Help with my Amazon issue
The issue in GetHuman-lbinfj's own words
Thank you for your time.... My bank acct was charged on ****, $**.** for Audible US & $**.** for Amazon Prime. I ckd both my emails and neither had orders for these & I don't have these apps not did I order them. * I need these cancelled & charges dropped & have a "DO NOT ORDER" attached to my name and*or Amazon acct, as this happened w* Amzn Prime a few months ago.*My * emails attached to Amazon:******@***.com &******@***.com ... My phone * is also attached but I don't want to put it out there. *I appreciate any help and info you may offer. I'm very grateful for "GET HUMAN" site and the Humans that make this work.*Sincerely, Lori

GetHuman-lbinfj did not yet indicate what Amazon should do to make this right.

How GetHuman-lbinfj fixed the problem
Customer service found by way of my phone * that these * apps were wrongly charged to my acct and cancelled and refunded both apps as I requested. The problem is someone else had the phone * I received * months ago and the person did not change to thier new phone * and didn't delete thier cancelled* old phone * (now my * for past * months) from thier Amazon account. I will have to delete my phone * from Amazon acct and really any other acct i have online that's has charges attached. Also I must now get another phone * I can attach to my accts. Being Human, we make mistakes.... I don't feel this as a mistake. I feel it is laziness, or very rushed, not to complete the process of change, quite inconsiderate of others.*Thank you all very much*I wish you a comfortable night*Lori
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Amazon

Customer service issue
Reported by GetHuman-lbinfj
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman-lbinfj shared how to fix
Seen by 7 customers so far
Similar issue to 195962 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-lbinfj started working on this issue
Aug 5th, 2019 5:25am
GetHuman-lbinfj confirmed the issue is fixed. Hooray!
Aug 5th, 2019 5:36am