I am writing to complain about the return procedure on my order of Suncast ** Gallon Pa...

GetHuman3366867's Return an Order issue with Amazon from August 2019

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The issue in GetHuman3366867's own words
I am writing to complain about the return procedure on my order of Suncast ** Gallon Patio Storage Box (I can’t find the order number). It was accepted for return, but I had to get it to a UPS site. The problem is that it is too heavy for me. In the past I have had UPS pickup offered and I think I used it one time, so I called your customer service asking for UPS pickup this time.I spoke to a fellow who was hard to understand and I don’t know how well he understood me. He forward my question to the seller. Obviously they did not understand either as they sent me several responses telling me to use FedEx for return. No response at all about UPS or picking up at my address even though I answered them and re-explained the situation. I also said I was willing to pay an extra charge.**So I had a friend help me get it to UPS for return. I am using the Amazon UPS return label, not using FedEx as the seller stated.**I am very, very, very unhappy about this whole thing. You dropped a heavy package off on my doorstep, but expected me to get it to UPS myself for return. What if I didn’t have a car? What it I couldn’t find a friend to help? The lack of UPS pickup should have been made very clear before I bought the item. I will be hesitant to buy anything heavy from Amazon in the future.**Not to mention the strange discussions I had with the seller who never understood or answered the question and told me to use FedEx which is not what your return label allows for.**All in all it was a very strange situation and one not like any I have experienced before with Amazon and I am very unhappy and disappointed.

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Amazon

Return an Order issue
Reported by GetHuman3366867
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 195839 others
0 customers following this

Timeline

GetHuman3366867 started working on this issue
Aug 4th, 2019 3:43pm

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