Order* Order* ***-*******-******* was marked as delivered but was certainly not deliver...

GetHuman-ebbarry's Missing Delivery issue with Amazon from July 2019

Help with my Amazon issue
The issue in GetHuman-ebbarry's own words
Order* Order* ***-*******-******* was marked as delivered but was certainly not delivered AND the tracking information did not reflect what one would typically see.**When I went to the seller's page, there are mountains of feedback left reporting the same issue as I experienced. See link below.*https:**www.amazon.com*sp?seller*A**AGJDCT*NSBU**While I do understand that this is not covered under the A-Z guarantee and Amazon says I am not eligible for a refund, I would like to state that I am a prime member and order many things from Amazon specifically with the belief that companies selling through the site have been vetted and agree to abide by a standard of business conduct - one that specifically does not include fraud and stealing from customers. **I have reported my issue directly to the seller but based on the other customer feedback, I do not believe I will either receive an order or a refund and I am disappointed that Amazon may not take responsibility for having such a seller pushing product on your site. I will say that I have ordered direct from China items from Amazon previously and had no problems. I also read the reviews associated with this product and seller before ordering. All said they received their item and that it was a good quality.**Thanks for your help in this manner.

GetHuman-ebbarry did not yet indicate what Amazon should do to make this right.

How GetHuman-ebbarry fixed the problem
I left feedback for the seller then did an Amazon chat in which they sent the link to request a refund from the seller directly. That process wasn't clear to me based on the order screen but the chat helped. Once I sent the direct message to the seller, they responded in less than ** hours. Have received a refund notification from Amazon this morning.
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Amazon

Missing Delivery issue
Reported by GetHuman-ebbarry
Jul 26th, 2019 - 2 years ago
Fixed
GetHuman-ebbarry shared how to fix
Seen by 1 customer so far
Similar issue to 192764 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-ebbarry started working on this issue
Jul 26th, 2019 1:43pm
GetHuman-ebbarry confirmed the issue is fixed. Hooray!
Jul 27th, 2019 2:00pm

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