I purchased a Hamilton Beach ice maker for my parents as a Christmas gift. Unfortunatel...

GetHuman-scissna's Refund an Order issue with Amazon from July 2019

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The issue in GetHuman-scissna's own words
I purchased a Hamilton Beach ice maker for my parents as a Christmas gift. Unfortunately, we did not test the product immediately. They were going to use it while they traveled in their RV, but they didn’t leave town for a few months b*c they were also selling their home. Anyhow, once they tried using it, the product did not work whatsoever and wouldn’t you know it, it’s also now out of the very short warranty period. This was a BIG let down, as they ended up spending several hundred dollars purchasing ice during their travels. We tried contacting the seller, and was instructed to contact the manufacturer. My mom has contacted them several times and they continue to give her the run around. She was on hold for over an hour yesterday & I’m not sure if they ever came to the phone. The manufacturer is obviously not going to help.

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Amazon

Refund an Order issue
Reported by GetHuman-scissna
Jul 26th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 192577 others
0 customers following this

Timeline

GetHuman-scissna started working on this issue
Jul 26th, 2019 4:31am

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