Amazon Customer Service Issues

Amazon has continuously locked me out of my account seven times. After being promised contact from another department six times, there has been no follow-up. At this point, I am frustrated and ready to give up. My name is Kionn Williams, and my email is [redacted] I request that my accounts be unblocked or all associated accounts deleted. It shouldn't be this difficult to reach customer service. This issue has made my Echo Dot and Firestick unusable, which is extremely frustrating. I am kindly asking for a resolution to this matter.

When I dial 1-[redacted], regardless of the time, I always end up speaking with a live representative based in the Philippines, India, South Africa, or elsewhere. Unfortunately, none of them have been able to solve my issue over the last four weeks, not even when I attempted to close my account. I really need to talk to someone at the Amazon Seattle headquarters office. Assistance would be greatly appreciated!

While on vacation in Japan, I misplaced my cellphone and placed a temporary hold on my Amazon account. Despite my phone being found, I am struggling to remove the hold since I returned to the U.S. Contacting Amazon only connects me to representatives in various countries, and after four weeks, my issue remains unresolved. Even when attempting to close my account, I am only sent an email with a link to a webpage where I cannot log in. I am in urgent need of assistance from someone in Seattle. Does anyone have a U.S. phone number to share with me? Please help.

I, Sakshi Singh, purchased a Rs 33,[redacted] mobile from Amazon online. Since then, an additional Rs 77,[redacted] has been deducted from my Axis account without my knowledge. I only noticed this when I was shopping personally. I have reported this issue to Axis Bank, and they advised me to also contact Amazon to claim the amount. After verifying, Amazon has agreed to return Rs 8,[redacted]. However, I request that the remaining amount be refunded to my Axis bank account. Thank you.

A few months ago, I purchased a pair of shoes, and when I returned one, it took you several months to process it. As a result, something was placed on my credit report incorrectly, causing my credit application to be denied due to a dispute notice. I have always had excellent credit and would like the erroneous information removed from my file. My name is Ester S. and the shoes in question were navy. I just realized this could be connected to your processing error. Could you please review any credit information associated with my account. Thank you.

I ordered 10 SAT [redacted] Practice tests, but the delivery hasn't arrived after 48 hours. The delivery agent has not shown up despite calls. This delay is unacceptable. Please arrange immediate delivery with a professional service person. My son is eagerly waiting for these tests for his preparation. Thank you, Dharmesh Malhotra.

I receive frequent text messages from your company, approximately four times per week. I request that my phone number ([redacted]) be removed from any association with Amazon. It appears there is confusion as you are attempting to contact a different individual who I am not acquainted with. Additionally, I have not engaged with your services in over two years. Despite contacting your company to cease the messages, I continue to receive them from six different phone numbers.

Good morning, I have been an Amazon customer for many years and am currently a Prime member. I had to contact customer service multiple times yesterday to log in to my account for some pending purchases. Unfortunately, they couldn't resolve the issue and I was told to wait for a callback in 24 hours. This situation is new to me, and it's frustrating that even today, I am still locked out of my Amazon account. I'm puzzled why Amazon can't fix this promptly. Despite changing my password through the link provided by customer service, the system still rejects it, saying it's incorrect. Is there any way to resolve this quickly without waiting the entire day? I would appreciate any help. Regards, Pat W.

I have been approached by Kaya Amazon Ates, who claims to be third-party individuals working with Amazon. They offer small entrepreneurs the opportunity to list their products on the Amazon website. They are requesting details such as my current and savings account information. They are also asking for a small fee of Rs [redacted]. I am curious to know if Amazon allows sellers without a GSTIN number to use their platform.

I want to confirm that my Amazon Prime trial has been canceled and that there won't be any monthly charges on my account. Here's the email I received confirming the cancellation request. Thank you, Morris --- Subject: Your Amazon Prime Membership Cancellation Dear Morris Waitz, This email is to confirm that you have successfully opted to end your Amazon Prime membership. You will retain access to your benefits until your membership officially ends on July 11, [redacted].

I placed an order on your website, returned it, but I have not received my refund yet. I tried calling customer care, but none of the numbers were useful. I also emailed at [redacted] but have not received any response. I just want my money back. This time, I am very dissatisfied with your services. Reference no. [redacted] Email: [redacted]

I recently received my order of Famacart Home Decor Tableware, but unfortunately, the saucer was broken. I initiated a replacement order, and the item has since gone out of stock. I am now unsure of how I will receive a refund for this purchase. I have not received any response via email or any update regarding this issue. My order was delivered on June 25th, and the replacement order was placed on the same day. The faulty item was collected back on June 27th. I am still waiting for either the replacement product or a refund. Can someone please assist me with this matter as soon as possible?

I purchased a set of pet clippers in late May [redacted]. I've only used them a couple of times, and now they are not working, even though the batteries are charged. They should definitely last longer than two months. I have tried reaching out to the seller and Amazon via email for over 10 days but haven't received any response. It would be helpful if Amazon had an email address for customer issues like this. The item number of my order is [redacted]-[redacted]. Thank you. - C B Lewis

I'm Caleb H., and I had an Amazon account that I canceled three months ago. Despite being assured that my account was closed, I have continued to be charged every month since. I initially assumed it was for the final payment but later found out it wasn't the case. Last month, my call got disconnected while addressing the issue. On July 1st, I was charged again for an account that was supposed to be closed. I am seeking a refund for the last three months' charges as I have not used my Amazon account at all during this time.

I recently realized that Amazon Prime has been charging £7.99 every month from my credit card since May [redacted]. Since August [redacted], they have been charging the same amount twice monthly on the 30th and 31st. My wife and I don't recall signing up for this service, and we have never used it. This totals £[redacted].75 that Amazon Prime has deducted without our consent. I would appreciate any feedback before I escalate this matter.

I was unexpectedly charged for an Amazon Prime membership that I never intended to keep. I made only a few purchases on Amazon while in Canada, but now I live in a country where Amazon doesn't deliver. I'm a single mother facing financial difficulties, so this charge is significant for me. I kindly request a refund and the cancellation of the membership. Thank you in advance. - Svatava C., email: [redacted]

I keep getting a notification from Alexa saying that Amazon Prime Music is playing on another device, but I only have my phone and iPad and they are not playing anything. I have tried restarting my Amazon Echo and my phone to resolve this issue, but it keeps happening. This is frustrating, especially since I am a Prime Member and pay for Amazon Music Unlimited. Any suggestions on how to fix this problem would be greatly appreciated.

I recently got a message on my cell phone instructing me to contact Amazon Customer Service at [redacted] regarding a $[redacted] charge they suspect to be fraudulent. I have refrained from calling as it appears to be a spam call. I am looking for Amazon's customer support number online, but have not found the listed number. Can you confirm if this number is a legitimate Amazon contact? I do not possess an Amazon credit card, only a personal one for shopping on their site. Appreciate your assistance. - Patti Powell

For over two weeks, my Amazon account has been locked, despite changing my password four times. Amazon claims to send an "instructions-email" but nothing has been received in my inbox or spam folder after five attempts. Although I have received emails confirming my password reset, it's still showing my account as "broken" or "locked" when I try to log in. I've been unable to access any Amazon services, and I couldn't locate a contact number for assistance. After reaching out to Google for help, they weren't able to resolve the issue and suggested leaving a message, which I've done twice without any success. - Ruben Ruiz

I've been struggling to verify my address to unlock my account ever since it was locked due to an address mismatch when I tried to order a laptop in late May. Despite my attempt to cancel the order as it wouldn't arrive on time, my account remained locked. Surprisingly, I was billed for Amazon Prime at the end of June on the same card linked to the locked account. Despite contacting customer service three times and faxing my bank statements twice, I have received no response. Customer service seems unable to assist further without verifying my identity.