Amazon Customer Service Issues

I am unable to complete my order as I encountered an issue during checkout after adding items to my cart. The error message I received stated there was a problem with the following items in my order: - Wahl Clipper Stainless Steel Lithium Ion Plus Beard Trimmers for Men, Hair Clippers and Shavers, Nose Ear Trimmers, Rechargeable All in One Men's Grooming Kit, by the Brand used by Professionals #[redacted] - A Beginner's Guide to Day Trading Online (2nd edition) - How to Day Trade for a Living: A Beginner’s Guide to Trading Tools and Tactics, Money Management, Discipline and Trading Psychology - The 1 Hour Trade: Make Money With One Simple Strategy, One Hour Daily (Langham Trading) - The Simple Strategy - A Powerful Day Trading Strategy For Trading Futures, Stocks, ETFs and Forex

Order# [redacted]-[redacted] I am incredibly disappointed with my recent purchase of the Scotts Lawn Broadcast Spreader. The item arrived in a large plain cardboard box without the manufacturer's box, arms, or an owner's manual. This incomplete package has left me unable to utilize the spreader for my yard work as intended. I was looking forward to using it today and now find myself inconvenienced as I could have easily bought it locally at Lowe's or other stores. I have attached images showcasing the meager contents of the delivery - a plain cardboard box and just the bottom part of the spreader. This is not acceptable. I am requesting an immediate replacement or at least the missing parts to be sent promptly. Ideally, I would like a complete new unit as originally sold by Scott's, as I am uncertain what other components might be absent besides the arms (cables, etc.). I am prepared to return the incomplete package in the box of the replacement unit. Thank you for your attention to this matter. R. S. McEvoy 78 Sunset Way Pembroke, MA [redacted] [redacted]

I noticed that I mistakenly ordered the wrong size of an item from a third-party seller on Amazon. I reordered the correct item from another seller and now need to return the wrong item, which arrived in six 27-pound boxes. However, Amazon only provided one return label for [redacted] pounds when I requested six labels for each 27-pound package. Despite speaking with both Amazon and Receipt Roll, the third-party seller, I have not been able to resolve the return issue. Amazon initially denied my claim through the A-Z guarantee, even after I appealed. I simply want to return the items and seek assistance in resolving this matter promptly. My order number for the item in question is [redacted]. Thank you for your attention to this matter. Regards, - J. DeGrinney.

I recently made a purchase with guaranteed Prime delivery of a wireless router and modem. Despite a promised Monday delivery, I faced delays and the items arrived on Tuesday after missing my cable provider's appointment. Consequently, I incurred a penalty and had to reschedule. I am hoping for some form of compensation from Amazon due to this inconvenience. I share a family Amazon account under the email '[redacted]', but my main contact is '[redacted]'. Your prompt attention to this matter is greatly appreciated.

I share a computer with my daughter and usually order under my account. Today, when I tried signing in and removed her email and password before entering mine, the system kept switching back to her email, displaying an error message. After numerous unsuccessful attempts, I tried creating a new account with my details, only to be informed that I already have an account. I usually receive a friendly greeting like "Hi Diane" upon signing in, but not today. I attempted to contact customer service, but unfortunately, they were unavailable at the time.

I need help disputing a charge of $32.99 from Amazon on June 5th. The charge is for a replacement item that was initially meant to be free. I placed an order (Order# [redacted]-[redacted]) which never arrived, and after speaking to Amazon support on April 15th, a free replacement (Order# [redacted]-[redacted]) was sent. The replacement arrived successfully, but I was charged $32.99 on June 4th for not returning the original item. However, I never received the initial item, and the replacement was offered in place of a refund. I received an email from Amazon stating they expected the return by May 31, but I never had the item to return. I believe this is an error, and I am requesting the $32.99 charge on my Visa to be reversed. Thank you. - Dmitriy

Hello, I placed an order for a book on Amazon UK on December 16th, [redacted], amounting to £21.60, and it was deducted from my Barclays account on December 18th. The order number was [redacted][redacted]. However, I have noticed unauthorized monthly debits of £7.99 from my Barclays account around the 16th or 18th of every month since January. The debits are labeled as "Card Payment to Amazon Prime*MB3FL" in January, "M10PG" in February, "MW0M9 Luxembourg" in March, "MZ1FN Luxembourg" in April, "MN2PS Luxembourg" in May, with pending details for June. These deductions do not align with any purchases I have made. I request a prompt investigation into this matter and a resolution to rectify these irregular charges. Thank you, N. Rosa

To whom it may concern, I am writing this urgent message due to a hacking issue. The number provided for Amazon Prime that I called today redirected to a different number in my call history. The person on the line claimed my account had been hacked in three states and convinced me to go to a Walgreens, alleging it was a third party Amazon used. After realizing it was a scam, we hung up, but the caller persistently tried to contact us four more times posing as an Amazon representative. I have the caller's number, but I am now wary of using my Amazon account. Please contact me at once upon receiving this message. My number is [redacted] and my husband's number is [redacted]. Sincerely, H and K Malet

I'm really frustrated with Amazon. I place a lot of orders with them, but this time I'm really disappointed. I work long hours as a police officer, and I was trying to redo my daughter's room. I ordered a new TV/DVD combo for her room and even scheduled installation for this weekend when I'm off duty. Just 10 hours before delivery, I receive an email saying it's delayed with no new delivery date. After calling, I find out the item is no longer available, contradicting the email. I'm now left behind and unable to complete the room renovation as planned on my days off. I simply asked for a similar TV/DVD combo delivered by the weekend, but customer service wasn't helpful. I don't want apologies, I just want the promised result: the TV/DVD combo this weekend for installation. I'm requesting a supervisor call with solutions instead of apologies. I can be reached at [redacted]. Even if it was a few days late, I'd work with that, but this sudden change is hard for me to manage.

I have always appreciated your customer service; however, I had a disappointing experience recently. I am a frequent customer and ordered a TV/DVD combo on 6/18/19 with a promised delivery by 8 pm today. Shockingly, I received an email only 10 hours prior stating a vague delay with no estimated delivery time. After contacting customer service, I was told the item is no longer available, and there is no information on its availability or delivery date. As a busy single mom and police officer, I scheduled redecorating my daughter's room around this purchase, leaving only the TV mounting for this weekend. I was assured the item was in stock when I placed the order, so finding out it's unavailable now is frustrating. I need a similar item for my daughter's birthday by Sunday. While customer service couldn't assist further due to my job demands, all I ask is to have a TV/DVD combo delivered on time.

Order number [redacted]-[redacted] was placed on Sunday, June 15th for one pair of ODI Rogue Bicycle Grip Bonus Pack in Black, as well as one Maxxis Minion DHF Wide Trail 3C/ECO/TR Tire in size 27.5 X 2.6. I received an email from Amazon on June 15th confirming that the items were "on the way" and should arrive by June 17th. However, on June 18th, I received another email stating that the items would be delivered that day. According to the tracking ID TBA[redacted]00, the items were marked as delivered at 7:00 PM on June 18th. Despite checking my security camera footage, I have not found evidence of the delivery and am certain that the order was not taken. This order is crucial as I am assembling a bicycle for a gentleman whose wife is on a chemo break for a brain tumor. They are scheduled to arrive in Colorado with their three children next week. If there are any issues with the delivery, I kindly request assistance in tracking the order or providing me with enough time to find the items locally. Thank you for your prompt attention to this matter. Best regards, Bob G. Contact: [redacted]

Hello Amazon Customer Service, We are Joe and Patricia Martins, a couple in our 70s who have been Amazon customers since [redacted]. We have some difficulty placing orders and managing our account on the Amazon website. We recently updated our address to: Joseph and Patricia Martins 24 Riverside Lane, Apt./Unit #27 West Swanzey, NH 03[redacted] We can be reached at [redacted] or via email at [redacted]. We use a Google search engine and have been using the same passwords. Our issue mainly revolves around signing in to our Amazon account. We have contacted Amazon customer service in the past with minimal resolution. We have encountered challenges with changing information and verifying our identity. We hope to resolve these issues promptly to continue being satisfied Amazon customers. Thank you for your attention. Sincerely, Joe and Patricia Martins

My experience with the Asurion warranty for my Excell Pressure Washer purchased in April [redacted] has been disappointing. Initially, Asurion requested me to take the washer to a location 78 miles away in New York for repair. After finally bringing it to a repair shop in Meriden, CT, I had to wait three weeks for them to assess it. The repair shop then informed me that the pump was beyond repair with no replacement available. As a resolution, I was given an Amazon gift card for the full purchase price after contacting Asurion multiple times. Unfortunately, I will lose out on the remaining two years of my warranty. It seems unjust that I am not being reimbursed or offered a pro-rated solution under the circumstances.

Hello, I am inquiring about the compatibility of the Qitayo case for the Samsung S10+. Can you please confirm if this case fits the S10+ model before I make a purchase? I was very satisfied with my recent orders from your website. The Spigen cover fits perfectly and has a non-slip grip. The Vicseed car mount feels sturdy and well-made, promising long-term use. It was easy to attach by following the provided instructions. Additionally, the Yootech wireless charger works flawlessly. I wanted to share my positive experience to assist others in their purchase decisions.

Hello Team, I am writing to report an issue with my order from Amazon. According to the website, the package was delivered to a security guard named Prashanth, but we do not have anyone by that name here. I have already contacted customer service, and they assured me that the product would be redelivered, but I have not received any updates yet. The rescheduled delivery date they mentioned is June 16th. Order Details: Order Number: [redacted] Product 1: AccuPrints Celsius Series Stainless Steel Water Bottle, 750ml, Green Product 2: AccuPrints Celsius Stainless Steel Water Bottle, 750ml, Yellow Please let me know if you require further information.

I recently bought a "Lava Creation Women's Satin Saree with Velvet design blouse piece (brown)" online 25 minutes ago on June 20, [redacted]. I had to cancel the order due to an incorrect charge of Rs. [redacted]/- debited from my account, rather than the correct price of Rs. [redacted]/- for the saree. I received a message from you on June 20, [redacted], at 10:52 P.M., stating that Rs. [redacted]/- would be refunded, but what about the remaining Rs. [redacted]/- extra that was charged? I am unsure if the overcharge was a mistake or intentional. As a loyal customer who has made significant purchases from you, I request that you promptly refund the total amount of Rs. [redacted]/- to my account and explain why the additional Rs. [redacted]/- was debited. Thank you for your attention to this matter.

I am a loyal Amazon Prime customer. My name is C. Marbury. I am very satisfied with this company and have purchased numerous products from them. I recently bought two Swagtrons for my grandchildren. One is working fine, while the other is broken, causing distress to my grandchild. I have the box, but I am unsure if it is the correct one as the deadline mentioned on my phone is March 20th. I would greatly appreciate any assistance in replacing the faulty Swagtron. Please contact me at [redacted]. Thank you for your help.

I recently discovered unauthorized charges on my bank statement totaling £[redacted].66 for Amazon digital payments. After investigating, I found out my 4-year-old son had been downloading games and videos on his Fire for Kids tablet from May until I disabled it in mid-June. As a family on Universal Credit with two young children, this loss of money is significant. I thought the tablet was secured, especially considering my son has had it since Christmas. I understand it's my responsibility to monitor his activities, but I would appreciate any assistance you can provide in resolving this issue promptly. Sincerely, L. Freeman

I recently received a message from Amazon regarding my Kindle book order. They mentioned that the purchase couldn't go through due to an issue with my outdated credit card information. Since I got a new debit card a while back, I forgot to update my payment details. In addition, my email address is now different after switching from AOL to Gmail, and my phone number has changed with a new mobile device. Unfortunately, the customer service representative "Kim" I spoke to wasn't very helpful, and I overheard distracting background conversations during our call. Frustrated, I tried to create a new Amazon account but was unsuccessful in updating my mobile number. Now I'm stuck with outdated email information on my old account. I simply want to settle my outstanding book order using my new debit card and receive notifications at my current Gmail address. I prefer to keep one correct Amazon account rather than creating a new one. Thank you for your support. Cynthia R. Walker

I am having trouble accessing my Amazon account. I attempted to log in and was prompted to enter an OTP code that would be sent to a mobile number I no longer possess. Although I removed the number from my account once I no longer had it, it still shows up for verification purposes. When I tried to use the "don't have access to mobile number" link, it redirected me to log in again, restarting the process. Each time I attempt to contact support, it requires me to log in, creating a loop I cannot escape. I reached out via email to [redacted], only to receive an immediate response stating the address does not accept incoming emails. Messaging on Facebook proved unsuccessful as well, stating the person is unavailable. I am at a loss on how to contact them for help. Can anyone advise me on how to address this issue?