Amazon Customer Service Issues

Hello, I placed an order yesterday morning for three graduation gifts for my granddaughter in Marblehead, Massachusetts. The delivery was expected by 9pm tonight. However, upon our arrival for the event after a long day of traveling, the order did not arrive. The tracking information initially showed the items departing from Stoughton, Massachusetts, less than 37 miles away, but later marked as "delayed in transit." The new estimated delivery is now between June 7 and 12. I am extremely disappointed by this sudden change and would appreciate assistance in understanding what occurred and ideally having the gifts delivered by tomorrow at 6pm for our family event. Thank you for your help.

Subject: Incorrect Product Received, Order Number: [redacted]-[redacted] Dear Customer Service Team, I recently received my order, which was for 2 bottles of Pro Young Xeroklen Emolient Lotion [redacted] ML. Despite making the full payment, I received a package yesterday with 2 bottles of [redacted] ML size lotion that do not bear the Proyoung label as advertised. This discrepancy has left me feeling uneasy as the product I received appears to be counterfeit. As a long-standing customer, I trust that this error can be promptly resolved. I kindly request assistance in returning the incorrect items and receiving the proper Proyoung products as described in the listing. Thank you for your attention to this matter. Best regards, S.S.

I bought a computer from Highend Electronics on Amazon Australia Marketplace in December [redacted] for $3,[redacted].19. Unfortunately, the computer stopped working in March [redacted] with no video output. Despite contacting the seller through Amazon, they refused to repair or replace it. Amazon has also declined a refund, stating my appeal was refused without providing reasons. The seller did not provide a Tax Invoice as mandated by the Tax Act. I am seeking a repair or refund at no extra cost in compliance with Australian Consumer Law. Amazon handles all communication, holding all correspondence and leaving me uninformed. I hope to receive a fair resolution either from the seller or Amazon.

Order ID [redacted] Order Item ID: [redacted][redacted] I recently purchased a bottle of organic unsulphured Blackstrap molasses from Sai Niman Trading Pt Ltd. Unfortunately, upon arrival, the jar was leaking, causing the liquid to spill everywhere. I have attached photos of the damaged item for verification purposes. While the item was initially marked as unreturnable, I am aware that Amazon's return policy allows for returns of damaged items within 10 days. As the item only arrived today, I am submitting my claim within the specified timeframe. I kindly request either a refund or a replacement jar of Blackstrap molasses in good condition. I am willing to return the damaged jar to the seller, should they require it, but I ask that the seller cover the postage costs upfront. Thank you, R. Immisch

Hello, I am Keeli. I have been a loyal customer for years. Recently, I ordered a Nintendo Switch from your website. Unfortunately, the order was canceled without any prior notice to me. I had paid $[redacted] for it. When I inquired, I was informed it was due to an incorrect price and that I could reorder for a price match. Even after placing a new order, the price match has not been applied. The delivery attempt was made while I was at work, although no notification was left by the driver. When I returned home, the package was missing. Despite contacting Amazon multiple times, the responses have been inconsistent and unhelpful. After escalating the issue with 20 emails, I was advised to file a police report. Following this step and submitting multiple copies, the matter remains unresolved. I have made numerous calls, lasting over 45 minutes each time, only to be hung up on and put on hold. Despite complying with every request, including sending the police report multiple times, the problem persists. I am adamant about not paying for an item I did not receive. This poor customer service experience has been extremely frustrating and challenging for me. I request your assistance in resolving this matter promptly and refunding my money. Thank you.

Hello, my name is Keeli. I have been a loyal customer for years. Recently, I ordered a Nintendo Switch from your company, which was unexpectedly cancelled. The price discrepancy led to confusion and a promise for a price match on a new order. However, the price match has not been fulfilled yet. Despite a supposed delivery with a photo confirmation, I found no package when I returned home. Amazon's response to my missing item concern lacked empathy, leading me to file a police report as advised after numerous unhelpful interactions. The process of submitting the police report multiple times and continuous back-and-forth communication has been frustrating. I have called several times for assistance but faced extended wait times and unhelpful responses, leaving me dissatisfied with the customer service. I only seek a resolution and a refund for the undelivered item. Thank you.

Hello, I have been having issues signing in to my account and placing orders even after resetting my password. Despite replying sincerely each time, I have only received automated responses from the customer service team. I have explained my situation multiple times, and SRIJA from customer service told me my account would be accessible within 24 hours. However, I am still unable to use my account. I am unsure if my emails are being read, but I sincerely request assistance. I have not intentionally violated any of Amazon's policies, and if I made an error, it was unintentional. I assure you that I will abide by Amazon's terms going forward. I apologize for any inconvenience and hope for the reinstatement of my account. Email linked to my account: [redacted] Sincerely, xiedianqi

I had a purchase that was supposed to be delivered yesterday (6/6/[redacted]) by Amazon. Thankfully, they took a picture of where it was delivered, or I wouldn't have known its location. When contacting Amazon today, I was informed that a new Firestick would be sent to me and arriving tomorrow (6/8/[redacted]). The other item had to be refunded because it was allegedly not sent by Amazon, even though initially it was meant to be one-day shipping. On examining my complex, I discovered the box supposedly delivered. Unfortunately, it was not in Lexington Square as stated by the sign next to the door, indicating it was in area 16. There was no Amazon box in sight. This experience has left me extremely disappointed. Despite my long-standing customer loyalty, this has never occurred before, and the resolution offered did not improve my mood. Waiting an extra day and having one item refunded was frustrating. It's disappointing that only I, the customer, can see the delivery picture. I expected more from Amazon to investigate this issue better rather than just suggesting to wait another day for delivery when a clear picture shows a mistake was made. I appreciate the replacement coming tomorrow, but the lack of confidence in successful and timely delivery is concerning. I question the effectiveness of Amazon's guaranteed delivery. This matter should be handled by someone higher up rather than a customer service representative who provides scripted responses to an unhappy customer.

I spent 4 hours on chat last night talking to over 6 people trying to get help with my children's Fire tablets. I had to repeat myself to all of them, they all said different things, and some quickly suggested a factory reset without understanding the full issue, which is a common complaint about Amazon's customer support. I emphasized that my kids, who both have autism, rely on their in-app purchases for their games, so I needed to avoid a factory reset. I am upset by how I was treated, having to repeat the same things to too many people, and now I am left with one tablet that I can't access because it's been deregistered without needing to do that. My kids' Kindles are crucial for them, and it's frustrating that a large company like Amazon makes it so hard to get clear help. I wish they could assign just one person to provide consistent advice. This situation has caused a lot of stress for my family.

Ticket number: [redacted] Order number: [redacted]41-[redacted] I purchased 6 Lordddon collars for my 3 small dogs and 3 cats to protect them from fleas and ticks for 8 months. Despite their cost, I found big ticks on 2 of my cats after just 4 weeks. Following a lengthy exchange with 11 representatives across 3 chat sessions, I was instructed to return the collars for a refund. I sent back all 6 collars in a Lordddon tin placed in a small box, along with the proof of postage for €26.35. However, you only refunded me for one collar, claiming the other five had been used. I have been greatly inconvenienced and am now over £[redacted] out of pocket, not to mention the return postage cost of €26.35.

I recently had a chat with Amazon regarding my monthly charges of $14.14, and the representative, Shaun, was somewhat rude when I asked about the Premier account. I requested the Premier account to be canceled, and he confirmed it was done. However, I am still seeing the charges on my AX account. I am having trouble locating the chat transcript to review the details. I would appreciate it if someone from Amazon could assist me in retrieving the chat log to understand the situation better.

I am disappointed with the inconsistency shown by an Amazon driver regarding my recent delivery. According to the tracking information, the driver incorrectly stated that the parcel was handed directly to me, even though I was not at home at the time. Instead, the card was left with my neighbor, causing confusion about the whereabouts of my package. It was only the following day when the neighbor returned the card, allowing me to retrieve my parcel. This whole situation could have been avoided if the card had been left at the correct address.

I recently conducted a search for wired earbuds and was overwhelmed by the results showing over 7,[redacted] items. The filters to sort them were limited, and I could only view 24 items per page, making it tedious to browse through almost [redacted] pages. When I reached out to customer service, they were unhelpful and simply said they would pass the issue along. As a result, I chose to purchase earbuds from eBay instead of Amazon. It's disappointing to encounter such a frustrating experience, and I'm sure other customers face the same dilemma, potentially leading to lost sales for the company.

Yesterday, while browsing the Amazon website, I came across what I believed was a DVD for "On the Trail of Bigfoot - The Legend." Instead of a short preview, a full video played, which I inadvertently watched for over an hour. I also noticed a second video with a similar title, "The Search," but I did not view it. My computer and AOL have been giving me trouble, but I managed to access the screen that displayed both videos as purchased for $8.99 each. I do not recall buying them and am unsure how to access them. I would like to cancel both videos, receiving a refund of $8.99 for each. I am also struggling to remember my Amazon password. Any assistance is appreciated. Thank you. Don G.

I need assistance with a return I initiated online using a gift receipt. I plan to drop off the items at an Amazon drop-off location. However, after registering the return, the refund amount displayed is $0.00. I proceeded to confirm the refund to print the label but wish to ensure I will indeed receive a refund before sending the items back. My order ID is [redacted]-[redacted].

I am experiencing issues cancelling my membership on Amazon. The instructions I received via email were to go to the Amazon help page, locate the "End Membership" button, and click on it. However, I am unable to log in to follow these steps. This situation is frustrating as I am being charged monthly and I urgently want to cancel my membership. I hope for a prompt resolution; otherwise, I may have to seek legal assistance or contact the Better Business Bureau. Kindly assist me in canceling my membership. Thank you.

Amazon Pay is requesting KYC verification documents in accordance with RBI regulations. I have a PAN card and can provide a photograph. I have BSNL landline telephone bills as proof of address. I prefer not to share passport or Aadhar details due to security reasons. I don't possess a driving license. Please advise on the next steps for completing the KYC verification process.

Hello, I recently created an account on Spanish Amazon and placed an order but accidentally misspelled my first name in the credit card information. Consequently, Amazon has blocked my account and requested a bank statement displaying my billing address and correct name. I provided a screenshot from my online banking portal but received an email stating that Amazon could not accept this. I am unsure of what additional information I need to provide. The email address I used for the account is where I hope to receive your response. Could you please review the information I already submitted and advise me on the next steps to unblock my account? Best regards, Tatjana

Hello, I'm Mahajera Qasemi. I recently created an Amazon account. Today, I attempted to make a purchase but encountered an issue. After ordering one item, I received a confirmation, but when I tried to buy an iPhone 6s, I was informed my account was locked for security reasons. I followed the instructions in the email to unlock my account, but am still unable to log in. I would appreciate a prompt resolution to this matter. Thank you for your assistance.

Hello, I am writing to bring to your attention an issue I encountered while using my Amazon account. Upon trying to make a purchase, I received an email notifying me that my account had been locked for security reasons. Although I have followed the instructions to unlock it, I am still unable to access my account. I kindly request prompt assistance in resolving this matter. Thank you.