Amazon Customer Service Issues

Regarding Order [redacted]-[redacted], I am experiencing issues returning the Teez-Her Women's The Skinny Capri, Navy, Medium to third-party seller Essential Apparel. Despite instant approval for the return, I discovered a requirement that the item must have tags attached and not be worn. My friend removed the tag, but I informed the seller it would be included, and the pants were only briefly tried on. The seller refused the return citing the tag removal and wear. I expressed my frustration as this policy was not prominently displayed and I had not encountered return issues in over 20 years with them. The seller referenced a hidden link with the policy which I missed. I am left confused about the conflicting return status and the strict policy enforcement. I seek guidance on potential recourse and highlight the need for more transparent return policies. Any assistance is appreciated. Thank you.

I would like to request a refund for charges on my credit card post closure of my account on 15th November [redacted]. Please refund the charges since this date and provide confirmation. Thank you, T. Scicluna Managing Director PO Box [redacted] Tuggerah NSW [redacted] Phone: 02 4[redacted] Fax: 02 4[redacted] Website: www.wizid.com.au --- Hello Ian, I am reaching out to request closure of this account. Thank you. Kind regards, T. Scicluna Managing Director PO Box [redacted] Tuggerah NSW [redacted] Phone: 02 4[redacted] Fax: 02 4[redacted] Website: www.wizid.com.au --- Hello Theresa, Before closing your Amazon.com.au account, I want to ensure you are aware of the impact it will have on your open transactions and other affiliated websites. Kindly review the following consequences: - Cancellation of open orders - Termination of subscriptions (e.g., Amazon Prime) - Loss of access to gift card or promotional credit balance - Inability to process returns and refunds - No retrieval of account history or transfer of data - Deletion of profile, reviews, posts, and images - Loss of access to affiliated accounts using Amazon credentials - Inability to access digital content or services - Closure of Amazon Payments account and other associated accounts If you still wish to proceed with closing your Amazon.com.au account, please reply to this email. Thank you for your attention to this matter. Kind regards, Ian S.

I need to return three items - three Evolution saws R210SMS and one Evolution Mitre Saw Stand. I tried to return them at the local Post Office, but they said it's too big. I don't have a printer to print the return labels. The Post Office suggested Amazon picking them up, and I'm willing to pay for it. Being disabled and in a wheelchair, I can't manage to return them myself. I'm not sure how I ordered these items and I just need help with returning them. Thank you. - Robert Waller

I have contacted your customer service team twice to remove my company card from your system. In February, after the $14 charge was taken, I was assured it was removed, but another $10 charge came out after the call. I need to explain this to my company. Please issue a check to the San Diego Zoo since I no longer trust using that card. I have destroyed it. For my expense report, kindly send the check to my business address at San Diego Zoo, P.O. Box [redacted], San Diego, [redacted]. My name is Charmaine D. The card that was affected was a Mastercard ending in [redacted]. I hope this can be resolved promptly.

I placed an order on May 28, [redacted], with order number [redacted]-[redacted]. I received only 2 out of 3 items in 2 separate packages. One package was missing entirely, and the other was open and empty. I spoke with customer service this morning, and after a 35-minute conversation with Sam, only one of the missing items was set for a reship. I would like the other 2 missing items to be resent to my address at [redacted] Meadowedge Lane, Denton, Tx [redacted]. I also have a complaint about the delivery person. They left the missing package in a common hallway near my office after hours, and the opened package was left outside by a radiator on the university campus. These items should have been delivered to my 2nd-floor office instead of being left on the 1st floor stairway. Please remind the delivery team to use more discretion. I am hoping for the arrival of the missing items tomorrow. Thank you.

I recently received a book on Palmistry by Cheiro, but unfortunately, it arrived without any illustrations of hand prints, making it quite useless for me. After speaking with a representative in South Africa, I was promised credits to my account as a promo to exchange the book for a version with pictures. However, upon trying to utilize these credits, I found out they had run out. When reaching out again, I was connected to a different representative from Jamaica who informed me that the previous offer of credits was not authorized. The situation regarding the replacement book now seems unclear.

I recently received a book from Amazon, "Palmistry for All" by Cheiro, which was disappointing as it lacked illustrations. This print-on-demand version was unacceptable. When I contacted customer service, I was initially offered credits for a new copy by a representative in South Africa before the call got disconnected. Upon reconnecting, a different representative in Jamaica mentioned the need to return the book before any exchanges could be made. I seek a proper version of Cheiro's book with illustrations, free of charge, including international postage. I stress the importance of Amazon ensuring the quality of the products they deliver to customers to avoid such mishaps in the future.

Hello, I am anticipating the arrival of my brooch, Order #[redacted]-[redacted], by June 22nd. However, I received a bracelet today from an address in China, which I did not order and find offensive due to its engraving. I believe there might have been a mix-up in the packaging process. I am not willing to cover the return postage to China. As a result, I assume my broach will not be delivered. Therefore, I would like to cancel the order and request a refund. If a prepaid return label is provided, I will return the bracelet. Otherwise, I will dispose of it. Thank you for your assistance. Veronica R.

In the early hours of the morning, I emerged from my peaceful sleep still wrapped in dreams of bravery. The gradual light of day seeped into my consciousness, signaling a fresh start. As night transitioned to day, I found myself embracing the unfolding daylight like a butterfly emerging from a cocoon. Contemplating the opportunities of this new day, I resolved to be a source of joy for others. This epiphany, akin to a rushing stream clearing all obstructions, felt like a divine revelation beyond human comprehension. Grateful for the simple gift of life, I envisioned a day filled with spreading happiness to my fellow journeyers in this world. Recognizing the profound power within us, I welcomed the day with gratitude and renewed purpose, ready to pursue my dreams wholeheartedly. With a fully awakened spirit, I embarked on this day's journey with a heart open to the boundless love and beauty surrounding me, realizing the interconnectedness of all existence. Embracing love, compassion, and gratitude, I set out to make this day truly magnificent.

I placed an order on May 28, [redacted] with Order# [redacted]-[redacted]. I would like to raise a complaint about the shipping information provided by the seller. The seller's page indicated that expedited shipping would take 3-6 days to arrive, while standard shipping would take 10-15 business days. However, my experience did not align with this information. I ordered on May 28th, was given a shipping date of May 30th, and was provided with an arrival window of June 18 - July 10, which is clearly not within the 10-15 day timeframe. Upon contacting the seller, their explanation was that delays may occur since the item is shipped from China. It would have been beneficial to know the item's location and receive an accurate delivery estimate before making the purchase. Had I been aware that it was coming from China, I may not have proceeded with the order. Unfortunately, the item cannot be returned until it arrives in the next 4-6 weeks. As an Amazon customer who frequently shops for personal and business purposes, I appreciate the company's great customer service. However, I believe sellers should provide transparent shipping details on the product page to help customers make informed decisions. This order was intended as a birthday gift, but it will now arrive weeks after the occasion, leaving me very disappointed.

When Amazon informs me that a package has been delivered but doesn't actually arrive, it always takes me an hour to attempt to contact customer service. I wish there was a more direct way to address these issues instead of spending so much time searching on the website. Today, Order# [redacted]-[redacted] by USPS was marked as delivered, but I haven't received it. The package was not in my mailbox as specified in the delivery notes. The items I ordered include silicone trivet mats, organic cranberry juice powder, a universal filter for French press, and small clipboards. I believe there has been a mix-up with the delivery. It would be great to have a customer service email option available to solve this more efficiently. Thank you for your attention to this matter. - Charley H.

Dear Amazon, I am Charlotte Settle, and I have a request regarding your service, Amazon Prime. The Percy Jackson and the Olympians book series by Rick Riordan garnered significant global popularity. A petition on Change.org urged Netflix to develop an original series based on the books, with each season aligned with a book and episodes covering one or two chapters. Over 18,[redacted] individuals supported this initiative rapidly. Previous film adaptations by 20th Century Fox failed to capture the essence of the novels. I urge Amazon to consider creating a TV series based on the Percy Jackson books before another company capitalizes on the opportunity. Fans have eagerly anticipated this adaptation for years, and I believe it has the potential to be highly profitable. I have faith that Amazon can produce a compelling series that resonates with Rick Riordan enthusiasts, given your successful track record with shows like Marvelous Mrs. Maisel, Hanna, and Jack Ryan. Thank you for your attention, Charlotte Settle

Subject: Regarding Recent Program Purchase Issue To whom it may concern at Amazon, I am writing to express my frustration regarding a recent purchase of the program "AUDIALS ONE [redacted]" for $19.90. After encountering difficulties with the download, I contacted support and was advised to repurchase the program, with the assurance that the initial charge would be removed. However, I was able to successfully download the original $19.90 program before downloading the second one. Although the $24.90 charge was eventually removed from my account as promised, upon reviewing my account, I noticed that I am being charged for both programs. I did not download the second program priced at $24.90, and unfortunately, the $19.90 program did not meet my expectations. I am unwilling to pay for two identical programs and would appreciate it if you could resend the link for the $24.90 program so I can assess its functionality. I apologize for discarding the previous email containing the link. I look forward to your prompt resolution of this matter. Thank you for your attention to this issue. Sincerely, Fabio A. Pabon.

My account was compromised back in February. I took the necessary steps to secure it, but didn't receive any communication from Amazon as expected. Detecting pending orders placed by the hacker, I contacted Amazon to have them removed. Despite assurances of receiving an email within 48 hours, none arrived. Suddenly, I found myself locked out of my account. After multiple unsuccessful attempts to regain access, I requested deletion and was promised an email for confirmation. Subsequent follow-ups resulted in the same cycle of promises and no emails. Frustrated by the futile attempts to reset my password, I reluctantly agreed to delete the account. Upon receiving the email link to confirm, I realized I needed to log in to process the deletion request, creating a convoluted loop. The intricate process to resolve the issue felt needlessly complex, reminiscent of a Rube Goldberg machine.

On February 26, I placed an order on Amazon for a small table from Germany with an expected delivery between March 9-11. The total cost was £[redacted], including delivery. The order number is [redacted]-[redacted]. Surprisingly, the table arrived early on March 3. However, on March 11, a second table was delivered which I did not order. Despite my attempts to return it, the driver refused. I have not opened the package and promptly contacted Amazon. They acknowledged the error but mentioned I would need to cover the return shipping costs to Germany. Despite multiple attempts via phone calls and a letter, I have not received clear instructions on how to proceed. A letter from Sean at 2-4 Waverly Place, Edinburgh, stated they couldn't locate my account, despite providing all necessary details. I have been an Amazon customer for 14 years and aim to resolve this issue promptly. Unfortunately, due to recent health issues, work commitments, and travel, the situation has persisted. Thank you for any assistance. Zerda Barlow

Hello, I am Sagar Khade. I ordered Auserio men’s black leather shoes in 9 UK/India size (43) on May 4th, [redacted]. I received the order on May 7th, [redacted], but found it to be a bit small. I requested a size exchange for a size 10 UK. After two days, an Amazon delivery person contacted me to pick up the original product. I explained that I was out of the city and asked them to call back in 5 days. Unfortunately, I received another call the next day from a different delivery person with the same request, but it seems my message wasn't relayed to the Amazon delivery office. Since then, I haven't received any further communication regarding the exchange. I kindly ask for the prompt exchange of my product. My order number is [redacted]-[redacted]. Thank you.

I have been discussing an issue with Amazon UK, but due to family problems, the process was delayed. I ordered a table (Order no. [redacted]-[redacted]) on February 26, which arrived on March 3 instead of the noted 9-11 March. Another table (Order no. [redacted]-[redacted]) that I did not order was delivered shortly after, leading to confusion. Amazon UK insisted it was ordered by me and required me to pay for its return to Germany. The unexpected delivery of duplicate DVDs on the same day further complicated the situation. I am willing to cover the cost of returning the unordered table but am troubled by the inconsistent email notifications from Amazon when making purchases. If the confirmation and dispatch emails are not reliable automated messages, I may have to monitor my account manually daily, which is time-consuming. Your advice on this matter would be greatly appreciated.

As a Prime member, I usually have no issues with products. However, recently I received the wrong items in my order. I got a cheap plastic screen protector for an iPhone instead of the glass one for my Samsung s10 plus, and the screen protector for my Samsung smartwatch didn't fit properly. I offered to send pictures as proof but was told to return the items first before receiving a refund. I understand the process, but it's frustrating to have to wait for a refund due to someone else's mistake. I hope for a resolution where I can get my money back before returning the incorrect items. Thank you for your attention to this matter.

Subject: Concern Regarding Recent Order - Need Assistance Hello, I wanted to inquire about the status of an issue related to my recent order. On May 25, I ordered a TopACE screen protector for the OnePlus 7 Pro with Order Number: [redacted]-[redacted]. However, on May 29, I received a message indicating a potential delay due to the package arriving at the wrong facility in Eagan, US. Tracking Information: - Shipped with Amazon - Tracking ID: TBA[redacted]00 I observed the following tracking updates: - May 27: Package shipped - May 28: Departed from Amazon facility in Rockford, Illinois; left carrier facility in Erlanger, Kentucky; arrived at carrier facility in Erlanger, Kentucky; departed from Amazon facility in Stockton, California - May 29: Noted possible delay at incorrect carrier facility in Eagan, US - May 30: Package marked as “Returning to seller” and “Undeliverable Incorrect Address” in Eagan, US My address is accurate in your records, and I have successfully received other Amazon packages recently. I am interested in reordering the TopACE screen protector but seek assurance that the process will proceed smoothly this time. Kindly advise me on when I can proceed with the reorder. Thank you for your assistance. Regards, Beverly S.

Amazon is requesting payment for a return I placed an order for a set of Barhar 2 pairs of motorcycles on 5/28 and got an email on 5/30 saying the package was damaged. I ordered a replacement on the same day. Over the weekend, I received one package on 6/1 and another on 6/2. I want to return one of the packages now, but Amazon wants to charge me for the return. I believe it's not my error, and I shouldn't have to pay for return shipping. Please provide me with your decision on this matter. Thank you. Email received: Hi Eliane, We regret to inform you that your package was damaged and is being returned. A full refund will be processed within 24 hours and should reflect in your bank account in 3-5 business days. We will notify you once the refund is processed. If you don't receive a notification, please reach out to us.