Hello. I’m writing because I think my account has been hacked. My email address is jAba...

GetHuman2962676's customer service issue with Amazon from May 2019

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The issue in GetHuman2962676's own words
Hello. I’m writing because I think my account has been hacked. My email address is jAbate *****@***.com. My password was changed without me doin it and every time I hit forget password I don’t get an email to get it reset. I called customer service a few times and they were going to email me so I could reset my password and I never got it. I also did receive an email requesting a refund for a few products that I ordered. I did not request this refund. I would like my account either deleted or have my password reset. I canceled my credit cards that were on the account so no unauthorized purchases can be made. Customer service also mentioned to me that there’s a two-step process for me to get into the account. I also did not set this up. I really need someone to get back to me right away. Thank you

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Amazon

Customer service issue
Reported by GetHuman2962676
May 21st, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 167186 others
0 customers following this

Timeline

GetHuman2962676 started working on this issue
May 21st, 2019 11:55pm