I ordered a mattress cover $***.**.Item or order number ***-**************.I waited and...

GetHuman-stainerj's Missing Delivery issue with Amazon from May 2019

Help with my Amazon issue
The issue in GetHuman-stainerj's own words
I ordered a mattress cover $***.**.Item or order number ***-**************.I waited and nothing came .Package was left out front of my place ,,,high crime area ..I called shipper as per Amizons instruction.Shipper says item left un signed .Do I now get a police report of the theft ...or credit card insurance or what do I do next
GetHuman-stainerj did not yet indicate what Amazon should do to make this right.
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How GetHuman-stainerj fixed the problem
called customer service Was told to call back in * days as they investigated....* days latter was told by amazon that it was not their responsibility but that of the carrier.Called carrier Purilator ***they took information ....Got back to me .that the parcel was delivered .Told me to call back amazon I did and they after a bit of convincing Said they will ship another for free.
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Amazon

Missing Delivery issue
Reported by GetHuman-stainerj
May 21st, 2019 - a mon ago
I have an issue with Amazon too
Fixed
GetHuman-stainerj shared how to fix
Seen by 3 customers so far
Similar issue to 167148 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-stainerj started working on this issue
May 21st 8:15pm
GetHuman-stainerj confirmed the issue is fixed. Hooray!
May 22nd 1:50am