I am able to access amazon.ca but not able to open my prime account. I have no issues w...

GetHuman2961116's Can't Login issue with Amazon from May 2019

Help with my Amazon issue
The issue in GetHuman2961116's own words
I am able to access amazon.ca but not able to open my prime account. I have no issues with my personal internet as I am running a speed of *** mbs. I have checked several other applications and they are working fine. I have shut down my Mac Pro and cleared all cookies etc as well as rebooted my wifi and still unable to open prime music as it does not load. I have also checked my prime expiry date and I am well within my privilege of Prime Music. All else is operating just fine with my computer so the issue seems to be on your end...any advice.
GetHuman2961116 did not yet indicate what Amazon should do to make this right.
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Amazon

Can't Login issue
Reported by GetHuman2961116
May 21st, 2019 - a mon ago
I have an issue with Amazon too
Fixed
Seen by 4 customers so far
Similar issue to 167116 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman2961116 started working on this issue
May 21st 6:24pm
GetHuman2961116 confirmed the issue is fixed. Hooray!
May 22nd 11:09pm