Kindle Reader will not accept my new password from my new provider!

GetHuman-goballar's Can't Login issue with Amazon from May 2019

Help with my Amazon issue
The issue in GetHuman-goballar's own words
Access my Kindle reader ... I have one of the earliest Kindle readers and just switched from Comcast to CenturyLink. The Kindle pointed me to my new Wi-Fi connection and asked for my new password. I provided my new CenturyLink Password which Kindle then rejected. **What gives???
Can't reach anyone to help me.
Why can I suddenly not access my Kindle????
I've been ordering and reading books on my Kindle for over ten (**) years. Suddenly I can no longer access these books nor can I order new ones.
I've tried everything suggested on the website and nothing works!!!!
How GetHuman-goballar fixed the problem
I figured when my Kindle asked for a password it wanted the one I had used on my smart phone, etc. I finally decided to put in the password for my router and it was accepted. I could have saved a lot of trouble if the password Kindle wanted had been specified.
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Kindle reader
Can't Login issue
Reported by GetHuman-goballar
May 20th, 2019 - 2 years ago
GetHuman-goballar shared how to fix
Seen by 6 customers so far
Similar issue to 166628 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address


GetHuman-goballar started working on this issue
May 20th, 2019 3:19pm
GetHuman-goballar confirmed the issue is fixed. Hooray!
May 21st, 2019 7:08pm