I have Cox communications and was delighted to find that they recently added Prime Vide...

GetHuman2950303's customer service issue with Amazon from May 2019

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The issue in GetHuman2950303's own words
I have Cox communications and was delighted to find that they recently added Prime Video to their streaming apps. I enjoyed watching a series, but during the last episodes received a message that I should check my internet connection. Now, anything I try to view on Prime Video, I get this message...in other words, I cannot use Prime Video at all. I contacted Cox and since I am able to access shows on both Netflix and Tubi without issue, they suggested I contact Amazon regarding this problem.
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Amazon

Customer service issue
Reported by GetHuman2950303
May 19th, 2019 - a mon ago
I have an issue with Amazon too
Not resolved
Seen by 4 customers so far
Similar issue to 166228 others
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Timeline
GetHuman2950303 started working on this issue
May 19th 7:29pm