On *-**-** I was charged $*.** & $.** from AMZN PRIME DE amzn.de*info lux card ****. An...

GetHuman2950100's Dispute a Charge issue with Amazon from May 2019

Help with my Amazon issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman2950100's own words
On *-**-** I was charged $*.** & $.** from AMZN PRIME DE amzn.de*info lux card ****. And then on *-**-** I was charged $*.**. These are false charges. I never ordered ANYTHING at this website. I do not have a Prime Account with Amazon. Please advise before I contact my bank. If you need more info, please contact me. Thank you. Frances K Shelton
GetHuman2950100 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman2950100 fixed the problem
First I contacted Amazon & they checked into the problem. Nothing wrong there. I then contacted my bank & froze my debit card. They researched the problem & found out that I had been hacked. They credited back the amount that I had lost to my account & then issued me a new card. Seems the problem came from Germany. Scam..
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Amazon

Dispute a Charge issue
Reported by GetHuman2950100
May 19th, 2019 - a mon ago
I have an issue with Amazon too
Fixed
GetHuman2950100 shared how to fix
Seen by 23 customers so far
Similar issue to 166223 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman2950100 started working on this issue
May 19th 6:37pm
GetHuman2950100 indicated the issue is not fixed yet.
May 20th 7:34pm
GetHuman2950100 indicated the issue is not fixed yet.
May 20th 7:35pm
GetHuman2950100 confirmed the issue is fixed. Hooray!
May 22nd 1:00am