Hi I have been charged twice already for the same product and I am still getting emails...

GetHuman-ammasanj's Missing Delivery issue with Amazon from May 2019

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The issue in GetHuman-ammasanj's own words
Hi I have been charged twice already for the same product and I am still getting emails saying payment is declined.**These rows are from my bank statement which shows that twice the payment has been made.***-May-****-May-*** TO TRANSFER-INB AMAZON--****rHKDpt*WR*zewYSIGAGCGNUE* TRANSFE**,***.****-May-****-May-*** TO TRANSFER-INB AMAZON--**m*Zi*rFr*BQpOpcCCIGAGCGVKG* TRANSFE**,***.****These are the product details.**Order Details*Order * ***-*******-********Placed on Wednesday, May *, ***** ***KCASA Metal Fastener Snap Pliers Button Machine Metal Press Pliers Tools Set for T**T**T* Snap *Sold by PEEPUL Store*Rs.*,***.***Item Subtotal:*Rs.*,***.***Total Before Service Tax: *Service Tax:*Rs.*,***.** *Rs.***.****Order Total:**Rs.*,***.***Selected Payment Method:*CreditCard**I am not sure why it says Credit Card for I selected Net Banking and twice already I seem to have paid.**a. Can you confirm that payment has been received ?**b. Can you please refund the payment - I should pay only one time and not two times**c. Can the product be shipped any faster ? Its tentative arrival date is the end of the month.
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Amazon

Missing Delivery issue
Reported by GetHuman-ammasanj
May 9th, 2019 - a mon ago
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Not resolved
Seen by 3 customers so far
Similar issue to 161484 others
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GetHuman-ammasanj started working on this issue
May 9th 2:02am