How do I return this item, which failed after * weeks, for exchange.**Order ID...

GetHuman-edouglas's customer service issue with Amazon from May 2019

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The issue in GetHuman-edouglas's own words
How do I return this item, which failed after * weeks, for exchange.**Order ID: ***-*******-*******:** *ASIN *Product Name ** *B**FY*W*GY *File Shredder - Shreds up to * Sheets of Paper* CDs, DVDs and Credit Cards* Cross-Cut, Particle-Cut* P* Security Level, DIN Standard *****, GDPR-Compl **Message: *Dear customer,**thank you for your message. **I am sorry that our product isn't working as it should. As all our UK stock is held and dispatched by Amazon UK please contact Amazon UK to exchange the item.**Thank you and kind regards,
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Amazon

Customer service issue
Reported by GetHuman-edouglas
May 8th, 2019 - 2 mons ago
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GetHuman-edouglas started working on this issue
May 8th 11:26am