Amazon Customer Service Issues

Hello, I am sharing the chat transcript you requested: Initial Question: I have an active Kindle Unlimited membership on a lost account and I want to cancel the subscription. 03:16 AM PDT NithyaSoundari(Amazon): Hello, I'm NithyaSoundari, here to assist you. 03:16 AM PDT Ciofu Rares Gabriel: Hi, I have a Kindle Unlimited membership still active on a lost account I had while in the UK last year, and my credit card is still being billed. 03:19 AM PDT Ciofu Rares Gabriel: I can't call customer service from Romania, where I currently live. 03:24 AM PDT NithyaSoundari: Kindly update your payment card on this account to help track your old membership. 03:31 AM PDT Ciofu Rares Gabriel: I updated the card on this account. 03:37 AM PDT NithyaSoundari: I've located your old account. Can you confirm the billing address for authentication? 03:41 AM PDT Ciofu Rares Gabriel: I lived at two different addresses last year. 03:41 AM PDT NithyaSoundari: Can I place you on hold briefly to process the refund? 03:41 AM PDT Ciofu Rares Gabriel: Yes, I can wait. 03:42 AM PDT NithyaSoundari: The subscription is canceled, and a refund has been requested. 03:42 AM PDT Ciofu Rares Gabriel: I appreciate this news, thank you. 03:43 AM PDT NithyaSoundari: If you need further assistance, feel free to reach out. Have a great day! Thank you for contacting Amazon. Thank you. Amazon.com

I was disconnected from the "Live Chat" while seeking assistance regarding a return that was sent to the wrong distributor. Today, Amazon informed me that I had mistakenly returned vacuum parts to the wrong company. I ordered two different parts for my vacuum cleaner at the same time on the same invoice. I returned one of the items to the Apex company, thinking they supplied it, not realizing that there were two distributors for the parts I ordered. I unintentionally sent the return to the wrong company of the two that supplied the vacuum parts. I was under the impression that Apex would handle all the parts I ordered through Amazon. Without knowing, I returned more of one item than I had ordered, presuming Apex Co. was the supplier when, in fact, it was Crucial Vacuum who sent the product. Amazon's notification clarified that I had returned the excess package to the wrong company, and now I need the parts back from the company I returned them to so I can send them to Crucial Vacuum.

Hello, I'm Karen T. I have returned two items, and though you've received them, I haven't seen the credit reflected on my account. My email is [redacted] I included a return authorization slip with the UPS shipment several days ago. I've received credit for other items returned at the same time. Can you please investigate and see why the credit for these two specific items hasn't been processed yet? Thank you for your help.

My account was hacked around April 29, [redacted]. I've been in contact with customer service every day since. Currently, my account requires two-step identification, and I've already provided my government ID to prove ownership. Despite being told to wait 2 days to have the two-step ID removed, I'm still unable to access my account. The constant emails from Amazon reviewing items bought by the hacker are causing me extreme stress. To prevent further issues, I have changed my email from [redacted] to [redacted] I suspect the hacker may be connected to the seller of the reviewed items. I urgently need my Amazon account closed. Jean W. from Weatherford, TX.

I have not received my order that was supposed to arrive today. Why is that happening? Amazon.de Order Confirmation #[redacted]-[redacted] Hello, We are writing to inform you that your order has been shipped. Your shipment is now on its way and cannot be changed by you or our customer service. If you need to return an item from your order or view/modify other orders, you can do so easily through My Orders on our website Amazon.de. Delivery: Friday, May 3 Track delivery Shipping to: Ibrahim Mansaray Ibrahim Joh-G-Gutenberg Stress 12 Olching, Germany [redacted] Germany The shipment was sent with DHL Paket. If you wish to track this shipment, please use this tracking number: JJD[redacted][redacted]1. Depending on the chosen shipping option, the tracking information might not be up to date when you receive this email. If you are using a mobile device, you can receive delivery notifications with the free Amazon Mobile App and track your shipment on the go. If a delivery is unsuccessful, a notification will be left in your mailbox, allowing you to schedule a second free delivery attempt through the DHL service hotline. Alternatively, you can pick up your shipment at the location specified on the notification card. For further details about delivery with DHL, please refer to our Help pages for the transport service provider's contact information. Your Delivery Details SUNWH Men's Watch Analog-Digital Quartz with Stainless Steel Band s-[redacted] Sold by: xipingkeji EUR 28.99 Subtotal: EUR 28.99 Packaging and Shipping: EUR 0.00 Total amount: EUR 28.99 Paid with Visa: EUR 28.99 Returns are easy. Visit our Online Returns Center. We look forward to your next visit! Amazon.de

I did not receive my package yesterday as indicated in the Amazon tracking information. I ordered a Shark Navigator Freestyle Upright Stick Cordless Bagless Vacuum for $89.99. The tracking message said, "Your package was delivered. It was handed directly to a resident," but nothing was received or left on my porch. At the same supposed delivery time, a separate order for a Fette Filter kit compatible with the Shark Navigator was left on my porch, although the tracking also inaccurately claimed it was handed directly to a resident. The Shark Navigator package was missing. Could you please provide assistance regarding this situation?

I noticed an unauthorized charge of $14.00 on my credit card by Amazon for a subscription not due until next month. I discovered this when my card got declined at a store. After contacting my card company, I found out it was for Amazon Prime. I did not authorize this transaction and I am seeking a refund. Thank you for your assistance in resolving this issue.

I was recently informed that my Prime account will renew on May 7th. Before renewing, I need to address a significant issue regarding a moderator decision made some months ago. Despite my attempts to communicate, I have been met with silence and refusal to engage further on the matter. I believe I have been unfairly treated, ignored, discriminated against, and my requests for evidence and appeals have been disregarded. Upon trying to review my purchases, I am informed that my reviewing capabilities have been revoked due to unusual activity. When attempting to ask a question, I am told that I must be in good standing within the Amazon community to do so. I am seeking a thorough investigation into the alleged breach of community guidelines, a fair review of my case by a different party, and a reversal of what I believe to be an unjust and retaliatory decision. Additionally, I am puzzled as to why all my previous reviews were suddenly removed, especially since they were initially approved by moderators and remained untouched for months. The removal of my reviews and banning from community interaction appear to be punitive measures in response to my persistent requests for clarification on the alleged guideline violations in my posts.

We purchased an Android phone that is malfunctioning with constant hanging issues and attempted to return it within the timeframe, but were unable to due to the return date expiring. Despite multiple phone conversations where different solutions were suggested and assurances were made about returning or replacing the phone within the return period, no resolution was achieved. Now, the return window has closed, leaving us with a costly, faulty phone. As loyal customers, this experience has been disappointing, and we are considering refraining from future purchases. It is unreasonable to continue paying for a defective phone that has not lived up to its value. We insist on either a return or replacement to avoid further financial burden.

Dear Amazon Customer Service, I recently purchased the book "Intermittent Fasting for Women: The Ultimate Beginner's Guide for Permanent Weight Loss, Burn Fat in Simple, Healthy, and Scientific Ways, Heal Your Body Through the Self-Cleansing Process of Autophagy" by Kathleen M., and I am disappointed with the number of errors in the content. The lack of editing is evident in various sentences, which I have detailed in the attachment. The poor presentation makes it challenging to take the book seriously, and I have lost interest in continuing to read it. It is not about the refund amount but the substandard quality that concerns me. I expect better from Amazon and would appreciate a full refund. Thank you, Elisa S.

Regarding my order [redacted] from 12-04-[redacted] and the non-delivery, I spoke to a customer care agent named Mr. Mohammed on 27.04.[redacted]. He assured me an update in 24 hours, but I have not heard back since. Here is the transcript of our conversation for your reference. Thank you.

I had selected a basket of 3 items worth Rs.[redacted], including a card holder, a mosquito net, and a set of small iron files, each offering a discount of up to Rs.50 for online payments by May 31, [redacted]. Today, when attempting to pay online for my order, the system defaulted to pay-on-delivery without confirmation, causing me to miss out on a Rs.[redacted] cashback (3 x Rs.50). Furthermore, the system duplicated the Credit Card cum wallet item, resulting in an unnecessary second charge. I expect to receive all three items for Rs.[redacted] ([redacted] - [redacted]) and am ready to make the online payment promptly. Please rectify this issue. Thank you!

I am a Kindle Unlimited subscriber and have been experiencing an issue with DRM messages causing borrowed books to be automatically cancelled on my Fire Tablet. Despite speaking with a representative and a manager, the problem persists. As a long-term Prime member with multiple Fire Tablets, I strongly believe this glitch is not my fault, and I expect prompt resolution. It is frustrating not to be able to borrow books while still paying the monthly fee. Please address this software problem and fix it immediately.

My account has been compromised again. I am unable to log in as it does not recognize my email address and prompts me to add another account. This issue occurred previously and was resolved by changing my password. However, it has happened again now. I have been a long-standing customer since [redacted] with the same email address. I have Prime, Amazon Credit Cards, and my authorized user is my wife. If my account could be restored, it would be greatly appreciated. For identification, my recent orders include a Toy Truck and Dog Food due for delivery on 5/6/[redacted].

Dear Team, I want to address an issue with my recent order of a Gomani Bike battery-powered ride. I placed the order on WHITE and my Order No. is [redacted]-[redacted] dated 07.04.[redacted] for INR [redacted]. Unfortunately, I received the bike in RED color and in poor condition. Several accessories are missing, such as the charger, connecting wire for the front wheel lights, and assembly manual. Despite paying the full amount, I am disappointed with the late arrival and subpar product. I trust that Amazon will resolve this matter promptly to maintain our good relationship. I look forward to hearing from you soon.

I'm reaching out regarding my recent Keds order. The first order I plan to keep is TBA[redacted]00. However, I received a second order, TBA[redacted]00, that I no longer need. Although the tracking information stated the shoes were delivered and handed to a resident, I did not receive them at my address. After several attempts to resolve this with Amazon, I discovered the package was delivered to a different address nearby. I retrieved my original order and have now received both pairs. I was only charged for the first pair. How should I proceed with returning the additional pair? I do not expect a refund, as I have already been billed for the initial purchase. Thank you. Sylvia A. [redacted] Portland Avenue Burnsville, MN [redacted]

Hello Amazon Support, I initiated the return of the item "J B Fashion Women's Plain Regular Fit Top" on April 23, [redacted]. I received the item the same day, and due to its poor quality, I returned it. Although the Amazon app shows the item as refunded, I have not received my money yet. Despite being given different dates for when I would receive the refund, it has not been processed as promised. I have spoken to 8 different customer service agents who have all apologized for the inconvenience, but I am more concerned about getting my money back. This is not the first time I have faced this issue; a refund from May [redacted] is still pending for multiple shirts I returned due to sizing issues. I am frustrated with the lack of resolution and the unhelpful customer service. I have documented the conversations and will escalate this matter further if necessary. Regards, RS

I am seeking clarification on why Amazon has restricted my ability to post reviews. I have refrained from reviewing for a long time, and the given reason of unusual activity on my account is perplexing. In the past, I received varied reasons from inappropriate content to alleged affiliations that I am unaware of. I suspect my account has been erroneously flagged. I cannot recall posting any negative or inappropriate reviews. Although I have no intention of posting more reviews, I wish to resolve this issue linked to my account. Thank you, Bill M.

Several of my reviews were removed a few months ago from Amazon for not complying with their guidelines. I reached out to Amazon seeking clarification on why they were removed and asking for guidance to ensure I abide by the rules. Despite my persistence in asking, I received responses that simply quoted the guidelines without providing any examples of where I went wrong. Later, all of my reviews, even those previously approved, were unexpectedly taken down. I believed this was a drastic and unfair action, especially since I never received clear explanations or opportunities to rectify the situation. Despite the vague responses I initially received, I was eventually told I could appeal the decision. My integrity has been questioned, and I feel unjustly penalized without a proper chance to defend myself. I have saved all communications, including chat transcripts, for potential future action.

Some of my reviews were removed a few months ago by Amazon for not complying with guidelines. After reaching out for clarification and receiving unhelpful responses, all my reviews were abruptly deleted. I feel unfairly treated as I was not given proper examples of rule violations. Despite being advised I could appeal the decision, I am now banned from reviewing or asking questions on any purchased product. I believe reinstating my Community access, receiving an apology, and ensuring transparency from Moderators would be a fair resolution. As a Prime member still able to make purchases, the inconsistency is troubling to me. If this issue isn't resolved, I will consider sharing my experience on social media to gauge if others have faced similar treatment from Amazon.