Hi**I ordered a men's digital watch that was delivered on ** March ****. It was intende...

GetHuman-billyfai's Refund a Charge issue with Amazon from April 2019

Help with my Amazon issue
The issue in GetHuman-billyfai's own words
Hi**I ordered a men's digital watch that was delivered on ** March ****. It was intended as a gift but I felt it was unsuitable for the intended recipient. I requested return authorisation the same day which was given. Later that same day the item was dropped off at a Hermes ParcelShop. I have a receipt bearing that date with a tracking number of P*******. The item was collected from the Parcel Shop at **.** that day. The Hermes website shows that at **.** that day it "Entered the Hermes network". There are no later entries on the Hermes site. Has the item been received by you?**Can you please advise me of the current position.**Many thanks**Derek Billett

GetHuman-billyfai did not yet indicate what Amazon should do to make this right.

How GetHuman-billyfai fixed the problem
I found the live chat link on the Amazon website (go to "My Order" page, click "help" at very bottom of page and follow system links) and, after a few minutes of checking, the Amazon agent readily accepted that it had been returned but had been "lost" in the Hermes system and immediately agreed to make the refund. I have since had an email confirming the refund has been made.
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Amazon

Refund a Charge issue
Reported by GetHuman-billyfai
Apr 22nd, 2019 - 2 years ago
Fixed
GetHuman-billyfai shared how to fix
Seen by 5 customers so far
Similar issue to 153846 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-billyfai started working on this issue
Apr 22nd, 2019 5:38pm
GetHuman-billyfai indicated the issue is not fixed yet.
Apr 23rd, 2019 12:18am
GetHuman-billyfai indicated the issue is not fixed yet.
Apr 23rd, 2019 7:29am
GetHuman-billyfai confirmed the issue is fixed. Hooray!
Apr 23rd, 2019 9:37pm

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