Amazon Customer Service Issues

As a Prime member, I expect my guaranteed delivery to arrive on time. Unfortunately, even though it was marked as out for delivery, it did not reach me as promised. This is frustrating as I pay extra for next day delivery and rely on timely services. I was only notified of the delay at 9 pm on the expected day of delivery. I even stayed up late to ensure the package wouldn't be left outside all night. Now, I have to arrange for someone to retrieve it as I won't be home until Sunday. This delay is especially inconvenient as I needed the item for a gift today.

I had a problem with GPS. They sent me a defective cable and asked me to return it at my cost. When I returned it for a refund, they claimed the unit was not the same. They refuse to give me a refund. If they won't return my money, they should at least send back the item I sent in return. Right now, they have both my money and the item. They must decide - keep the money or return the item. If they keep the money, they should at least return the item to me. My order number is #[redacted]-[redacted]. Since GPS is not responding, Amazon should intervene and either refund my money or return the items to me.

Dear forum members, We represent Star Visions Publishing, a company part of STAR VISIONS LLC. In the past, we had all five book titles available on Amazon, including "The Rainbow in Your Life." Due to hacking, we had to change our email address. Unfortunately, unauthorized individuals have converted our book to Kindle without permission. Currently, we have two new titles available and are working on several Kindle books. We are looking to reissue our titles on Amazon, including "The Rainbow in Your Life," "Personal Dream Diary," "The Goddess Guide," "Older Women's Rights," and "Color Therapy for Children." Our new titles include "Color Therapy for Pets" and "Raja's Big Tail." Additionally, we offer pet products under the brand GET PESTS OFF by WHOLISTIC PET CARE through STAR VISIONS LLC. You can find us at 27 Coral Street, Youngstown, Ohio [redacted]. For any inquiries, please contact us at our new phone number [redacted]. Thank you.

We recently switched our phone service to Sprint on January 4, [redacted]. As part of the promotion, we were offered one year of Amazon Prime when we purchased a hot spot service for one of our phones. Sprint renewed our Amazon Prime on January 10, [redacted]. However, due to issues with the hot spot service, we had to cancel it, which unfortunately led to the loss of our Amazon Prime service as well. We are looking to reinstate our Amazon Prime with the same rate and service we had before, rather than enrolling as new Amazon Prime customers.

Dear Sir, I would like to report that I have yet to receive the VON HUETTE Men’s Synthetic Smart Fit Casual shoes I ordered with order no. [redacted]-[redacted] on March 29, [redacted]. Despite the shipment being made on the same day, the delivery has not been successful. The delivery agency provided a reason for non-delivery, citing an "Undeliverable due to incomplete address or incorrect PIN Code," which I find hard to believe. My office address, a familiar location in the city, has never had delivery issues with other couriers like Snapdeal, Netmeds, Flipkart, DTDC, and India Post. Unlike other couriers, your agency did not attempt to contact me to resolve the issue but chose to return the product after two days. I urge you to address this recurring problem with your agents promptly to maintain Amazon's reputation. Several other customers, including my friend, have faced similar issues, and this impacts the company's image negatively. Sincerely, M. Usman

Hi, I'm Margaret, and you can reach me at [redacted] I recently signed up for Amazon Unlimited and was told I could start using it. However, every time I bought an Amazon Unlimited book, I was charged for both the book and the monthly subscription. I couldn't get in touch to resolve this, so I removed my credit card details and decided to stop using Amazon. Despite this, my husband's credit card was charged $13.99 by Amazon on 28.3.19. I didn't authorize this transaction, and the only cards on my account are expired. This seems unethical and possibly illegal. We've contacted my husband's bank, who canceled the card and are investigating. I no longer want to engage with Amazon. I'd appreciate a detailed explanation. Thank you, Margaret B.

Dear Customer, We wanted to inform you that your items have been shipped by ND Enterprises and are on their way to your address. If you need to manage your orders or make any returns, please go to Your Orders on Amazon.in. Estimated Arrival: Monday, December 10 To track your package, it has been sent to: Harim Solanki [redacted] Bank of Maharashtra Silawad Barwani, Madhya Pradesh [redacted] India Your package is being delivered by ATS and can be tracked with the number [redacted]31. Please be aware that a signature might be required upon delivery. Shipment Details: - ZVision USB Port CCTV Dome 24 IR Night Vision Camera DVR with Memory Card Slot Recording (USB) Sold by ND Enterprises for Rs. [redacted].00 Item Subtotal: Rs. [redacted].00 Shipping & Handling: Rs. 62.00 Shipment Total: Rs. 1,[redacted].00

I mistakenly purchased the German edition of Michelle Obama's "Becoming" instead of the English version. The ebook is already on my Kindle, but I would like to return it and exchange it for the English version. In the process of updating my payment details with a new Visa card, I accidentally completed the transaction with the wrong language version. How can I arrange for a return of the German version and receive a refund for the incorrect purchase?

Hello, my name is Nicolas Rodil. I am reaching out in desperation for assistance. I am a Spanish native who had to relocate to Bristol (UK) for work. From October to January, I worked for a logistics company distributing packages. I excelled in my performance, leading to an offer from a company in Germany. Despite working diligently for two months, I encountered issues with payment, being left without any income in the third month. Now, back in Bristol, ready to start anew, I faced unexpected hurdles during the onboarding process with Amazon. I feel unfairly treated and restricted from working without justification. As a father of three, this situation has left me in a difficult spot. I kindly seek guidance on how to proceed. Thank you for your assistance.

Greetings, I am Nicolas Rodil. I worked for a subcontractor from October to January distributing for your company in Bristol. In January, another company, Krätransport in Munich, offered me work as they had ample opportunities. However, after two and a half months, I only received [redacted] euros for working six days a week. Unable to continue, I returned to the UK for work. Everything was going well until a ban was placed on me by the manager of the German company, restricting me from distributing for AMAZON without any apparent reason. If possible, kindly advise on the necessary steps to resolve this issue. Thank you.

Hello, I unintentionally ordered a Vinyl figure DARK HORSE from the marketplace seller Gigantic Deals twice back in November [redacted]. I contacted Amazon immediately to rectify the mistake and was advised to wait for the figure to arrive and then return it. Shortly after, I followed through with the return process. I have shared the email correspondence with Gigantic Deals as well. Despite reaching out to multiple members of the support team at Amazon, I have yet to receive the refund promised. I provided DHL confirmation of the return to both Gigantic Deals and Amazon without success. Repeated emails like the one below have not resulted in any progress: "Good day, Thank you for contacting Amazon.de. Here is a summary of our conversation: If you have sent the item with the return label or to the address provided, you will receive a refund of EUR 31,53 upon return." I have been waiting for six months without a resolution and find it unbelievable how this matter has been handled. Please review our Amazon account, where you will see numerous email exchanges related to this issue. Regards from Hamburg, U. + D. Zanner

Hello, I am encountering difficulties in activating my Adobe Acrobat Pro DC 1-Year Subscription purchased from Amazon Digital Services, Inc. I have attempted to redeem the item using the following redemption codes: L0MD-XT36-121J-3URH-DWQ2-S35E without success. Despite multiple attempts and interactions with Adobe customer support, I have not received the necessary S/N to complete the process. Regards, Roger Race

I am unable to access Seasons 3, 4, 5, 6, 7, and 8 of The Practice on PlayStation 4 through Prime Video. The errors [redacted] and [redacted] appear when trying to watch on the home menu and series page. The series plays on my Android phone and Windows 10 PC using Google Chrome, but it lacks purchase options for the mentioned seasons on all devices. Some menu graphics are also missing. Seasons 1 and 2 are accessible with purchase options and visible show graphics. Despite contacting chat support twice and trying their suggestions, I prefer not to do a factory reset on my PlayStation 4 as I believe the issue lies with the Prime Video software. The chat support experiences were frustrating, with repeated solutions and sudden agent transfers during troubleshooting, causing unnecessary repetition. The Prime Video PlayStation 4 software version is 3.11, PlayStation 4 System Software version is 6.51, and the problem has persisted for over a week.

Recently, my daughter had a concerning experience with a delivery. An unmarked car with two individuals approached to make the drop-off, causing alarm. The lack of clear identification and the presence of multiple people during deliveries can be unsettling, especially considering the frequency of package thefts. Deliveries made from unmarked vehicles by individuals not wearing uniforms or visible identification increase the risk of misunderstanding and potential danger. Safety measures such as marked vehicles, uniformed attire, or displayed identification badges are essential to ensure trust and security during delivery encounters. Clarity and transparency in the delivery process are crucial to avoid alarming situations and protect both customers and delivery personnel.

We encountered an issue with our Discover Card, and my spouse accidentally reported a couple of PrimeNow grocery deliveries as fraudulent because they do not appear on the main "Orders" page on Amazon. Consequently, our account is now frozen, and I am seeking assistance to restore it. I have already contacted the account specialists, explained the situation, and updated the payment information with an alternative credit card following Discover's dispute of the original charges. Despite these efforts, I have not received any updates. Yesterday, our Amazon Prime membership was charged for renewal, and I am unable to access our account, which is particularly inconvenient as we cannot utilize Prime Video. Resolving this matter promptly would be greatly appreciated.

Dear Sir/Madam, I wanted to bring to your attention that I ordered the "Oz Naturals Anti-aging Retinol Serum" (PRO-RETAXINOL 2.5) priced at INR [redacted] on March 6, [redacted]. However, after waiting for nearly three weeks, I received the "Oz Naturals Vitamin C serum," priced at INR [redacted], instead of the retinol serum I ordered. It is concerning that I was charged the same amount for a product with a lower price on Amazon compared to the one I ordered. This mix-up is disappointing and unprofessional. I kindly request that you replace the incorrect item sent with the correct one, the "Oz Naturals Anti-aging Retinol Serum" (PRO-RETAXINOL 2.5). I hope for your prompt cooperation and resolution. Thank you for your attention to this matter. Best regards.

I had DirecTV which I canceled (effective 4/5/19) along with a Fire TV Stick already set up with Netflix, Amazon Video, and Hulu. After canceling DirecTV, I reset the Fire Stick to reconfigure it. During the setup, after selecting English and connecting to Wi-Fi successfully, when prompted to sign in to my Amazon account, I entered my credentials which were correct, but I keep getting a message that they don't match any Amazon accounts. I assume I need to deregister the Fire Stick online, but I'm unsure where to do that.

I'm having trouble signing up with Amazon as a new customer. I can complete the initial steps, but once I receive the verification code via email and try to input it, the page closes. I can't even return to my cart afterwards. This has occurred multiple times, and I need assistance from a person instead of online troubleshooting. I just want to sign up as a regular, non-Prime customer. You can reach me at [redacted]. -Mary G.

Hello, Amazon support team, I am seeking assistance as my account has been blocked, and I am unsure of the reason. It may be related to a recent shipment I sent to Amazon FBA. Last week, I shipped an inventory to the provided address and ensured that the barcodes were printed correctly. I even consulted with an Amazon expert to verify the packaging steps, which were confirmed to be correct. I believe the issue could be due to not entering the tracking number correctly. I was on the brink of commencing sales, and I sincerely request the account to be reinstated based on the information included at the end of this message. If the tracking number error is not the cause, I kindly ask for clarification on the matter and guidance on rectifying any mistakes made. Below are details related to my shipment and account: - Account email: [redacted] - Full name: Amnon Uri Ofer - Store name: KitchandTools - Shipment tracking number: EE[redacted]18IL I appreciate your understanding, as this is my first experience selling products on Amazon, and any errors were unintentional. Thank you for your attention, Amnon Uri Ofer

Hello, I was surprised to receive a notification about being charged $[redacted].28. I opened an AWS account expecting to use cloud services for free for a year. I am particularly upset about the cost of "Elastic Compute Could," which was $94.26. I attempted to use the AWS Matlab server, but encountered issues activating my Matlab license as an administrator and had to pay for support. As a result, I have decided to stop using AWS services for now as I was unable to proceed with the Matlab server setup. I kindly request a refund of $94.26 to be credited back to my account.